We have experienced? some supplier issues which have resulted in an extended delivery on some products.? We regularly communicate any delays on product delivery to our Sales Field through direct email, Longaberger News and on the Home Consultant Back Office webpage via our Product Status Sheet.? Additionally, we moved all of our company operations and have updated our phone numbers.? These can be found under "Contact Us" when visiting www.longaberger.com.We apologize for the delay, buy fully intend to fulfill this order in it's entirety, however are always happy to facilitate a refund should once be requested/desired.Our Customer Care team is available at 740-518-from 9AM to 6PM Monday through Friday.? ?
Thank you for contacting Longaberger Info regarding "A Customer Review Message from your Revdex.com."Your email has generated a ticket in our system.? Please note your ticket # is [redacted] ? ? ? We will look into your request and get back to you as soon as we can.Please do NOT send a separate new email.? We prefer that you wait for us to reply.? Sending a new email will create a new Ticket and may result in a delay in handling your request.To update the ticket simply reply to this email.Kind Regards,Longaberger Info
Per our phone conversation, regarding complaint # [redacted] I understand the policy regarding not being able to file on behalf of my customersHowever, I was filing on behalf of myself as well, and I am requesting the same resolutionA full refund of the products ordered by myself during the Special Order Pottery event, including a refund of the Host Order that finally shipped May 24thAnd still have some outstanding Host itemsAs I stated in the original complaint, it was year in April, and I feel a refund is in order (as well as the poducts), as they have had my money for over a year now; they would not have sent me the product and allowed me to wait a year to pay, they would have sued me, or filed theft of services charges! The last email I sent to them, I was three weeks getting a reply.? Thank you,? ? [redacted]
Thank you for contacting Longaberger Info regarding "You have a new message from the Revdex.com of Central Ohio complaint # [redacted] .."Your email has generated a ticket in our systemPlease note your ticket # is [redacted] ? ? We will look into your request and get back to you as soon as we can.Please do NOT send a separate new email? We prefer that you wait for us to reply? Sending a new email will create a new Ticket and may result in a delay in handling your request.To update the ticket simply reply to this email.Kind Regards,Longaberger Info
Order has now been fulfilledPlease do not use the excuse you could not match name and consultantYou were given bothIt should not take one year to get an order ? completedPlease close complaint? Just needed to have the truth stated
Request ***? submitted by you regarding "You have a new message from the Revdex.com of Central Ohio complaint # [redacted] ." has been closed? ? The resolution was :? Did the research, reached out to customer to ask if she will give me a card to issue the refund tooNo response was received as of days latergave [redacted] the paperwork.? ? Please note that this is an automated email and replying to this email will reopen this ticket? Please reply only if you feel that your request has not been completed.? ? Regards,? Longaberger Info
We did receive this order.? Normally we are on a 4-week shipping schedule, but we are temporarily on a longer (12-week) delivery schedule due to relocating all of our operations.? This information is published on our shopping site as well.? We do have a customer service department but their number is ###-###-####, not ***.? They are available from 9:AM to 6:PM Monday through Friday.? I checked on this order number specifically and it has been selected for shipping and should arrive within the next few days.? ?
I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me Regards, [redacted] ***
Request submitted by you regarding "You have a new message from the Revdex.com of Central Ohio complaint # [redacted] ." has been closed The resolution was : Please note that this is an automated email and replying to this email will reopen this ticket Please reply only if you feel that your request has not been completed. Regards, Longaberger Info
We have experienced? some supplier issues which have resulted in an extended delivery on some products.? We regularly communicate any delays on product delivery to our Sales Field through direct email, Longaberger News and on the Home Consultant Back Office webpage via our Product Status SheetWe do see that the larger order mentioned above has been cancelled and that all other items have been shipped.?
Request submitted by you regarding "You have a new message from the Revdex.com of Central Ohio complaint #12464868." has been closed. The resolution was : Items are due to be delivered by the end of next month. Please note that this is an automated email and replying to this email will reopen this ticket. Please reply only if you feel that your request has not been completed. Regards, Longaberger Info
I am rejecting this because I was told that and I have waited the allotted time and still haven’t received product I was told I would receive I was also told if I had ordered one day prior I would have receive by Valentine’s Day If they will give me a definite time I will receive product, that would help.
Our Special Order Pottery (SOP) event is an annual occurrence? whereby we offer retired (out of production) pieces and patterns to customers that may need to replace a broken piece or add to an existing collectionWhen we offer SOP, we try to indicate an estimated time of delivery? Of course those timelines are affected by the number of pieces ordered, the mix of patterns ordered, the production capacity of our overseas vendors, and other factors like shipping container availability, receiving port congestion and customs inspections? When we learned that our SOP pieces were going to be delayed, our team jumped into action to resolve the issue? We were able to air freight many of the pieces, with the remainder to be shipped in January/February? We also immediately sent a series of delivery update communications to our Independent Home Consultants, including one with a link to a customer letter addressing and apologizing for these issues? The last two aforementioned documents are attached.?
We have experienced? some supplier issues which have resulted in an extended delivery on some products.? We regularly communicate any delays on product delivery to our Sales Field through direct email, Longaberger News and on the Home Consultant Back Office webpage via our Product Status Sheet.? Additionally, we moved all of our company operations and have updated our phone numbers.? These can be found under "Contact Us" when visiting www.longaberger.com.We apologize for the delay, buy fully intend to fulfill this order in it's entirety, however are always happy to facilitate a refund should once be requested/desired.Our Customer Care team is available at 740-518-from 9AM to 6PM Monday through Friday.? ?
Thank you for contacting Longaberger Info regarding "A Customer Review Message from your Revdex.com."Your email has generated a ticket in our system.? Please note your ticket # is [redacted] ? ? ? We will look into your request and get back to you as soon as we can.Please do NOT send a separate new email.? We prefer that you wait for us to reply.? Sending a new email will create a new Ticket and may result in a delay in handling your request.To update the ticket simply reply to this email.Kind Regards,Longaberger Info
Per our phone conversation, regarding complaint # [redacted] I understand the policy regarding not being able to file on behalf of my customersHowever, I was filing on behalf of myself as well, and I am requesting the same resolutionA full refund of the products ordered by myself during the Special Order Pottery event, including a refund of the Host Order that finally shipped May 24thAnd still have some outstanding Host itemsAs I stated in the original complaint, it was year in April, and I feel a refund is in order (as well as the poducts), as they have had my money for over a year now; they would not have sent me the product and allowed me to wait a year to pay, they would have sued me, or filed theft of services charges! The last email I sent to them, I was three weeks getting a reply.? Thank you,? ? [redacted]
Thank you for contacting Longaberger Info regarding "You have a new message from the Revdex.com of Central Ohio complaint # [redacted] .."Your email has generated a ticket in our systemPlease note your ticket # is [redacted] ? ? We will look into your request and get back to you as soon as we can.Please do NOT send a separate new email? We prefer that you wait for us to reply? Sending a new email will create a new Ticket and may result in a delay in handling your request.To update the ticket simply reply to this email.Kind Regards,Longaberger Info
Order has now been fulfilledPlease do not use the excuse you could not match name and consultantYou were given bothIt should not take one year to get an order ? completedPlease close complaint? Just needed to have the truth stated
Request ***? submitted by you regarding "You have a new message from the Revdex.com of Central Ohio complaint # [redacted] ." has been closed? ? The resolution was :? Did the research, reached out to customer to ask if she will give me a card to issue the refund tooNo response was received as of days latergave [redacted] the paperwork.? ? Please note that this is an automated email and replying to this email will reopen this ticket? Please reply only if you feel that your request has not been completed.? ? Regards,? Longaberger Info
We did receive this order.? Normally we are on a 4-week shipping schedule, but we are temporarily on a longer (12-week) delivery schedule due to relocating all of our operations.? This information is published on our shopping site as well.? We do have a customer service department but their number is ###-###-####, not ***.? They are available from 9:AM to 6:PM Monday through Friday.? I checked on this order number specifically and it has been selected for shipping and should arrive within the next few days.? ?
I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me Regards, [redacted] ***
Request submitted by you regarding "You have a new message from the Revdex.com of Central Ohio complaint # [redacted] ." has been closed The resolution was : Please note that this is an automated email and replying to this email will reopen this ticket Please reply only if you feel that your request has not been completed. Regards, Longaberger Info
We have experienced? some supplier issues which have resulted in an extended delivery on some products.? We regularly communicate any delays on product delivery to our Sales Field through direct email, Longaberger News and on the Home Consultant Back Office webpage via our Product Status SheetWe do see that the larger order mentioned above has been cancelled and that all other items have been shipped.?
Request submitted by you regarding "You have a new message from the Revdex.com of Central Ohio complaint #12464868." has been closed. The resolution was : Items are due to be delivered by the end of next month. Please note that this is an automated email and replying to this email will reopen this ticket. Please reply only if you feel that your request has not been completed. Regards, Longaberger Info
I am rejecting this because I was told that and I have waited the allotted time and still haven’t received product I was told I would receive I was also told if I had ordered one day prior I would have receive by Valentine’s Day If they will give me a definite time I will receive product, that would help.
Our Special Order Pottery (SOP) event is an annual occurrence? whereby we offer retired (out of production) pieces and patterns to customers that may need to replace a broken piece or add to an existing collectionWhen we offer SOP, we try to indicate an estimated time of delivery? Of course those timelines are affected by the number of pieces ordered, the mix of patterns ordered, the production capacity of our overseas vendors, and other factors like shipping container availability, receiving port congestion and customs inspections? When we learned that our SOP pieces were going to be delayed, our team jumped into action to resolve the issue? We were able to air freight many of the pieces, with the remainder to be shipped in January/February? We also immediately sent a series of delivery update communications to our Independent Home Consultants, including one with a link to a customer letter addressing and apologizing for these issues? The last two aforementioned documents are attached.?