Casa Armonía Hotel & Spa

Response:Ms*** called Paducah Ford and said that her van was broke downWe informed her that we could tow her in and inspect the vehicle to see if there was any assistance that could be done for the repairAfter towing the vehicle in and having a mechanic inspect the vehicle, it was
determined the vehicle had been run without oil and the motor needed to be replacedWe informed her that the van would need a motorWe did not charge for diagnosis of the vanShe did not wish to repair the vehicleShe sent a tow truck to come get it over a week later and the tow bill had not been paidWe informed Ms*** that the tow bill had to be paid before we could release the van

Response: The truck that Mr*** purchased had miles at time of purchase of 168,The odometer was functioning and was read at these milesThe display was dim and difficult to read but was verified as the accurate milesCarfax supported the miles to have not been altered or inaccurateSent
on: 3/16/1:38:PM

Business Response to a Complaint Complaint ID#: *** Company Name: Paducah Ford IncCompany Contact: T*** *** Company Phone: ***Company Email: *** Person Who Sent the Complaint: *** *** Staff Member: Response:
VEHICLE CHECK ENGINE LIGHT WAS DIAGNOSE AND NEEDED A EVAPSOLENOID TO REPAIR THIS CONCERN.I TALK TO CUSTOMER ON PHONE AND GAVE HIM THE UPDATE WHICH I HAD RECEIVED WHICH WAS A PART HAD TO BE ORDERED HE ASK IF CAR WOULD BE READY FOR PICK UP AT 3:AND I TOLD HIM I WOULD HAVE CAR READY.HE DID ASK HOW LONG TO GET PART IN AND I TOLD HIM A COUPLE OF DAYS WHICH SEEMS TO MAKE HIM NOT HAPPY.MR.*** WALKED UP TO THE SERVICE DESK AND I WAS ON THE PHONE AND TOLD HIM I WOULD BE WITH HIM SHORTLY NOT KNOWING WHO HE WAS SINCE I HAD NEVER MET HIM,THE NEXT THING I KNOW I TURN AROUND AND HE WAS MOVING PAPER WORK ON MY DESK AND GRABBED SOME KEYS AND STARTED WALIKING OFF I THEN PUT MY CUSTOMER ON HOLD AND ASKED HIM WHAT WAS HE DOING SAID HE HAD NO TIME TO WAIT FOR ME TO HELP ONE OF MY CUSTOMERS ON THE PHONE AND HE KEPT TALKING AS HE WALKED OUT .I APPOLOGIZE TO MY CUSTOMER FOR THE INCIDENT .THE NEXT DAY I CALLED AND HE WAS STILL MAD SO YES I TOLD HIM HE NEEDED TO DEAL WITH HIS DEALERSHIP HE PURCHASED TH E CAR FROM SINCE IT LOOKED LIKE I WAS NOT GOING TO MAKE HIM HAPPY.WE DO NOT ALLOW SCENE IN THE SERVICE DRIVE LIKE THIS TO HAPPEN SO THERE FOR HE CAN TAKE HIS CAR TO WHOM EVER HE WOULD LIKE...T*** *** Sent on: 8/25/2:22:PM

Revdex.com:I spoke to *** in the service department and he told me that having a tow truck come get it was fineHe also told me that making payments on the tow bill would be ok as wellNoone ever mentioned they would hold my van until the tow bill was paidThey said just said Ok send them onWhen I called the day the wrecker came to pick up the van, they said *** had surgery and that they didn't know what was going on and wouldn't honor itNoone ever said anything about a cost for the diagnostic that was run on the van and I told them beforehand that I had thrown a rod through the motorI already knew what was wrong with itThey were supposed to help me see if the warranty that I bought would cover itThey didn't honor anything that was told to me
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolutionPlease respond here ONLY]
Regards,
*** ***

To whom it may concern, we did get Mr [redacted]'s Mustang in for repair on his way home from purchasing it. He already had info on where to send it that could possibly repair it since the unit is no longer sold and NOT replaceable. So we called and made arrangements with the repair facility to repair...

it and they said it would cost $2700 for a complete rebuild so we sent it off for repair. We packaged the supercharger head unit in a box and stuffed fillers/dampers in the box and also labeled the box as heavy with stickers as required by UPS. We also insured the package for $2700 which was the cost of the full rebuild, and when looked up these superchargers are not for sale any more so no price for complete kit existed anymore. When supercharger arrived at repair facility the company called and said multiple spots on the supercharger were damaged and not repairable. We processed a UPS damage claim and did try to file an amount for another brand complete supercharger kit for $6,200 since the head unit on this brand was not available anymore. UPS stepped up and accepted responsibility for the damage since everything was done correctly on our and paid the insured amount plus shipping for the package. Paducah Ford assumes no responsibility for damages or fees since the only thing we received payment for was labor to take apart and send off which we did.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Mr. [redacted] answer does not seem in any way to resolve my warranty repair issue.   I am very sorry to read that Mr. [redacted] incorrectly states I was unhappy with the wait to for the part to repair the vehicle.  I understood completely that a few days would be required to receive the part.  Also, the day I was picking up my vehicle and this unfortunate incident occurred, I called early in the day to inquire only as to the vehicle status and he told me I could get it anytime.  My wife and I get off at about 3:30 so I said we would be in then.  Also, inaccurate in his response, I did not go through or move any papers on the desk.  As I waited to get my keys I originally thought I would just leave them there since my wife had already left in the vehicle with the other set and we would be bringing the car back on Friday, but I saw my key lying on top with my name on it so rather than bother him on the phone, I just picked them up and was leaving, please understand, there was no charge no bill, no signature required.  At that time, Mr. [redacted] bothered to speak to me in a very aggressive almost threatening tone.  In fact, the next day he called repeatedly my place of employment and my cell phone in what seemed to be a threatening manner.  His call was never intended to be one of resolution to a problem but rather a "screw you and get out of my face" call.  He never offered any possibility of any resolution.  He made a strong point of saying that the Owner Mr. [redacted]and approved of his decision suggesting to me that I can't win no matter what the facts and truth are. I now realize that my complaints regarding the management and it's culture at this business was misplaced as T[redacted] is the manger in charge.  Therefore complaining about poor service and attitudes directly reflects his management.  Had I known this, I would have taken my complaint to someone else.   Lastly I will only say that if anyone would look at previous complaints either here at the Revdex.com, google rating or anywhere else, there is a pattern of dishonesty and blame that reflects directly on the management of the company.  I have no hope so I will just tell everyone of my experiences and let them choose. 
Regards,
[redacted]