Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
First off, I want to make it clear a check has been cut in the amount of Three Hundred Fifty ($ 350.00) Dollars and mailed as of this morning December 16,th, 2014 To Mr. [redacted] @ [redacted] Check # [redacted] per [redacted]. Unfortunatly the order...
did fall through the cracks with the manufacturer and to compound it further the Thanksgiving holiday and the deer hunting season all related to a slow down of this order, plus the fact it was a specialty size door. Certainly not intentional. It was an error and something that I didn't forsee. I did offer to put a temporary door in place at no extra charge till the proper one arrived, that was not acceptable to Mr. [redacted]. He made it very clear he wanted what he ordered, and he wanted it now. I told him the door was "suppose" to arrive on Monday December 22nd, 2014 and that I would put it in that day providing it was here. The word "supposedly" was used regarding the delivery of Monday December 22nd, 2014, and that was not acceptble on his terms. I then said to him I'm trying for you, but if you are uncomfortable with what I'm saying then I will return your deposit. As far as the check being returned he stated to me he would be down Saturday morning to retrieve his deposit, that he had made a decision to go with some one else. I did call him on Saturday morning to let him know I would be out of the office from roughly 08:30 A.M. hours till about 09:30 A.M. hours and that I would be here until 11:30 A.M. hours. The reason I called him and left the message on his voice mail was so that he would not make a wasted trip. Nothing was never mentioned about mailing the check, it was understood he would stop down here Satruday December 13th, 2014 and pick up his deposit. I had to go to The [redacted] Water Company where my employees were installing a door to make sure the work was being performed per required specifications. Monday, I was not availble the whole day, I was at The [redacted] Hospital in [redacted], Conn. the entire day. My secrtary did report to me this morning stating that Mr. [redacted] did stop by yesterday (Monday) December 15th, 2014 and wanted the deposit mailed back to him. That process has been taken care of. As stated the door is "supposedly" to arrive here on Monday December 22nd, 2014. I was unalble to cancel the order, so I will have it available in my inventory. Rarely does a comedy of errors like this occur, I take this seriously. I do extend an apology, which I had already verbalized to Mr. [redacted]. I was totally unaware he was sick with the flu and just for the record, I was unaware I was to mail the refund deposit check back to him until this morning when I spoke with my secretary, and until I saw this Revdex.com complaint, which I am not very please about. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
First off, I want to make it clear a check has been cut in the amount of Three Hundred Fifty ($ 350.00) Dollars and mailed as of this morning December 16,th, 2014 To Mr. [redacted] @ [redacted] Check # [redacted] per [redacted]. Unfortunatly the order...
did fall through the cracks with the manufacturer and to compound it further the Thanksgiving holiday and the deer hunting season all related to a slow down of this order, plus the fact it was a specialty size door. Certainly not intentional. It was an error and something that I didn't forsee. I did offer to put a temporary door in place at no extra charge till the proper one arrived, that was not acceptable to Mr. [redacted]. He made it very clear he wanted what he ordered, and he wanted it now. I told him the door was "suppose" to arrive on Monday December 22nd, 2014 and that I would put it in that day providing it was here. The word "supposedly" was used regarding the delivery of Monday December 22nd, 2014, and that was not acceptble on his terms. I then said to him I'm trying for you, but if you are uncomfortable with what I'm saying then I will return your deposit. As far as the check being returned he stated to me he would be down Saturday morning to retrieve his deposit, that he had made a decision to go with some one else. I did call him on Saturday morning to let him know I would be out of the office from roughly 08:30 A.M. hours till about 09:30 A.M. hours and that I would be here until 11:30 A.M. hours. The reason I called him and left the message on his voice mail was so that he would not make a wasted trip. Nothing was never mentioned about mailing the check, it was understood he would stop down here Satruday December 13th, 2014 and pick up his deposit. I had to go to The [redacted] Water Company where my employees were installing a door to make sure the work was being performed per required specifications. Monday, I was not availble the whole day, I was at The [redacted] Hospital in [redacted], Conn. the entire day. My secrtary did report to me this morning stating that Mr. [redacted] did stop by yesterday (Monday) December 15th, 2014 and wanted the deposit mailed back to him. That process has been taken care of. As stated the door is "supposedly" to arrive here on Monday December 22nd, 2014. I was unalble to cancel the order, so I will have it available in my inventory. Rarely does a comedy of errors like this occur, I take this seriously. I do extend an apology, which I had already verbalized to Mr. [redacted]. I was totally unaware he was sick with the flu and just for the record, I was unaware I was to mail the refund deposit check back to him until this morning when I spoke with my secretary, and until I saw this Revdex.com complaint, which I am not very please about. [redacted]