The water
heater was installed the first week of AugustTwo weeks after the install, the
customer called concerned about the noiseAs I was out of town, I called the
plumber to go over and check it and heard nothing from either the customer or
plumber and considered it taken
care of
Last week
the customer called and said she still had the noiseShe also stated that she
had called the manufacturer, was given three plumbing outfits to call and have
the problem checked out and none would come out or respondOn her behalf I started
the process of getting the problem resolvedI called the supplier and learned
that since the water was heating that it might be a part in the heaterIf so
and since it was heating the water, that it was not a danger, but could be
replaced since it was under warrantyNext I called the manufacturerThere is
a process that is followed in these casesI was coordinating an appointment
between the manufacturer's recommended service representative and the customer
when she filed her complaintAs of this response, she has not returned my
calls and I do not know if she has contacted the representative through the phone number supplied to
her
As for the
disputed amount, she told me that she had contacted my supplier and asked what
the cost of the heater was without markupSince she did not talk directly to
my salesman, I am not sure what information she gave himMy cost for the
particular water heater installed for her at my cost was approximately $The price of the water heater she would have
paid directly from my supplier with their markup is just over $The plumber
charge was just over $There was a $delivery fee and a take away fee
The rest doesn't even cover my overhead
The desired
settlement is of a repair with the manufacturer's part by their recommended
service representative or the removal of the water heater and refund of the
$to the customer so that she may secure her choice of water heater and
plumberShe may contact us when she has this scheduled so she is not without
hot waterIt has been our policy for years to see a fair outcome to the
customer should a problem arise
The water
heater was installed the first week of AugustTwo weeks after the install, the
customer called concerned about the noiseAs I was out of town, I called the
plumber to go over and check it and heard nothing from either the customer or
plumber and considered it taken
care of
Last week
the customer called and said she still had the noiseShe also stated that she
had called the manufacturer, was given three plumbing outfits to call and have
the problem checked out and none would come out or respondOn her behalf I started
the process of getting the problem resolvedI called the supplier and learned
that since the water was heating that it might be a part in the heaterIf so
and since it was heating the water, that it was not a danger, but could be
replaced since it was under warrantyNext I called the manufacturerThere is
a process that is followed in these casesI was coordinating an appointment
between the manufacturer's recommended service representative and the customer
when she filed her complaintAs of this response, she has not returned my
calls and I do not know if she has contacted the representative through the phone number supplied to
her
As for the
disputed amount, she told me that she had contacted my supplier and asked what
the cost of the heater was without markupSince she did not talk directly to
my salesman, I am not sure what information she gave himMy cost for the
particular water heater installed for her at my cost was approximately $The price of the water heater she would have
paid directly from my supplier with their markup is just over $The plumber
charge was just over $There was a $delivery fee and a take away fee
The rest doesn't even cover my overhead
The desired
settlement is of a repair with the manufacturer's part by their recommended
service representative or the removal of the water heater and refund of the
$to the customer so that she may secure her choice of water heater and
plumberShe may contact us when she has this scheduled so she is not without
hot waterIt has been our policy for years to see a fair outcome to the
customer should a problem arise