Responding to your letter that was received on June 06, I wanted to clarify that the letter was not received since it was sent to the wrong location and to the wrong person.Responding to the complaint from Laura Huerta my response is that nothing can be resolved by phone, it is necessary that she presents her receipt for any refund or adjustment, the policy of this company is that if a client is not satisfied with the transaction their money will be returned immediately, for our business it is not favorable to have an upset client, the solution is to return the money to sell those pesos to people who do understandOur employees are capable of treating the client well and give them a good service, but some clients only want to shout and offend the employees and it is not that we would not return the money, but for example they get upset, because of the commission, when you ask for identification, they want the type of exchange to be higher, sometimes we do not have smaller bills or bigger ones, also the lack of coins has caused us problems, there are several reasons.There is a sign that says no commission in the sales of dollars, it says it in English and Spanish and with large letters, there is also signs that say that there is a percentage charged for the service up to 7% specified that that is only when the client wants pesos, and it is also on the receiptBecause when the client wants dollars there is no commissionThere are people that do not read well and they also do not ask and the people are very wrong when they say we have the obligation to tell them
Responding to your letter that was received on June 06, 2016 I wanted to clarify that the letter was not received since it was sent to the wrong location and to the wrong person.Responding to the complaint from Laura Huerta my response is that nothing can be resolved by phone, it is necessary that...
she presents her receipt for any refund or adjustment, the policy of this company is that if a client is not satisfied with the transaction their money will be returned immediately, for our business it is not favorable to have an upset client, the solution is to return the money to sell those pesos to people who do understand. Our employees are capable of treating the client well and give them a good service, but some clients only want to shout and offend the employees and it is not that we would not return the money, but for example they get upset, because of the commission, when you ask for identification, they want the type of exchange to be higher, sometimes we do not have smaller bills or bigger ones, also the lack of coins has caused us problems, there are several reasons.There is a sign that says no commission in the sales of dollars, it says it in English and Spanish and with large letters, there is also signs that say that there is a percentage charged for the service up to 7% specified that that is only when the client wants pesos, and it is also on the receipt. Because when the client wants dollars there is no commission. There are people that do not read well and they also do not ask and the people are very wrong when they say we have the obligation to tell them.
Responding to your letter that was received on June 06, I wanted to clarify that the letter was not received since it was sent to the wrong location and to the wrong person.Responding to the complaint from Laura Huerta my response is that nothing can be resolved by phone, it is necessary that she presents her receipt for any refund or adjustment, the policy of this company is that if a client is not satisfied with the transaction their money will be returned immediately, for our business it is not favorable to have an upset client, the solution is to return the money to sell those pesos to people who do understandOur employees are capable of treating the client well and give them a good service, but some clients only want to shout and offend the employees and it is not that we would not return the money, but for example they get upset, because of the commission, when you ask for identification, they want the type of exchange to be higher, sometimes we do not have smaller bills or bigger ones, also the lack of coins has caused us problems, there are several reasons.There is a sign that says no commission in the sales of dollars, it says it in English and Spanish and with large letters, there is also signs that say that there is a percentage charged for the service up to 7% specified that that is only when the client wants pesos, and it is also on the receiptBecause when the client wants dollars there is no commissionThere are people that do not read well and they also do not ask and the people are very wrong when they say we have the obligation to tell them
Responding to your letter that was received on June 06, 2016 I wanted to clarify that the letter was not received since it was sent to the wrong location and to the wrong person.Responding to the complaint from Laura Huerta my response is that nothing can be resolved by phone, it is necessary that...
she presents her receipt for any refund or adjustment, the policy of this company is that if a client is not satisfied with the transaction their money will be returned immediately, for our business it is not favorable to have an upset client, the solution is to return the money to sell those pesos to people who do understand. Our employees are capable of treating the client well and give them a good service, but some clients only want to shout and offend the employees and it is not that we would not return the money, but for example they get upset, because of the commission, when you ask for identification, they want the type of exchange to be higher, sometimes we do not have smaller bills or bigger ones, also the lack of coins has caused us problems, there are several reasons.There is a sign that says no commission in the sales of dollars, it says it in English and Spanish and with large letters, there is also signs that say that there is a percentage charged for the service up to 7% specified that that is only when the client wants pesos, and it is also on the receipt. Because when the client wants dollars there is no commission. There are people that do not read well and they also do not ask and the people are very wrong when they say we have the obligation to tell them.