Casa D'Oro Diamonds & Fine Jewelry

Review: I purchased a U Boat watch for approximately $2200. in May 2014. In early October 2014 the watch stopped working completely. I returned to the store and they sent it out for repair on October 6, 2014. I still, almost 5 months later, do not have the watch back. The owner continues to tell me there is nothing he can do. I have asked multiple times for a refund- even told them I would use the funds to purchase a new, different watch, but I continue to get no satisfaction. I think that 5 months is a totally unacceptable time to wait and should receive a full refund.Desired Settlement: Return of funds

Business

Response:

To whom it may concern: We sincerely apologize for the duration of time that it took for the U-Boat timepiece to be serviced properly. U-Boat is one of the finest Italian manufactures of timepieces and they offer a two year manufactures warranty, as an authorized agent we ensure that your watch is serviced to the standards as stated in this warranty.This particular timepiece has eighty different ccmponents and it was necessary to send it back to the facility in Italy to be properly serviced. An as authorized agent of the brand we adhere to the requirements dictated by the manufacturer. Our return policy is 30 days for unused or unworn merchandise. We received the watch back on February 27, 2015, and promptly notified the customer via voicemail. On March 5,2015 the customer came in and picked up his watch.Sincerely, [redacted]Owner