The customer issuing the complaint left out a few important details First of all, Ms [redacted] told my associates on the day of purchase that the horse she was getting was a rescue and in quarantine Signs are clearly posted in the store and she also had a separate return policy stapled to the receipt which also reads with the policy We take the Health and safety of horses very seriously This has been our policy for years and she is our first complaint She was given a business card from Gail with my name and phone number on it to call me about the issue I set the policy- my employees follow it Any other changes in it are from me and me alone She never contacted me personally but rather started off on this path She was the one who swore at Gail upon her exiting the store The items are NOT returnable to any customers We trust this concludes the complaint
Complaint:
I am rejecting this response because: the information provided in the response is not correctI advised the store upon my departure that I would be filing a complaint with the Revdex.com and was advised by Ms***s employee Gail to go ahead and do soWhile I understand the health of horses is a serious issue, the brushes still had tags on them were in the original packaging and clearly not usedThese items could have been returnableOf course if they had been used I would not have tried to return themVery disappointed with this store and I will not shop there as a result of not only this issue but issues I have had in the pastI was unable to call Ms***s as I was out of town on a business trip and travelingI no longer wish to return the grooming suppliesI have instead donated them to a rescue.
Sincerely,
Jennifer Timm
The customer issuing the complaint left out a few important details. First of all, Ms [redacted] told my associates on the day of purchase that the horse she was getting was a rescue and in quarantine. Signs are clearly posted in the store and she also had a separate return policy stapled to...
the receipt which also reads with the policy. We take the Health and safety of horses very seriously. This has been our policy for 16 years and she is our first complaint. She was given a business card from Gail with my name and phone number on it to call me about the issue. I set the policy- my employees follow it. Any other changes in it are from me and me alone. She never contacted me personally but rather started off on this path. She was the one who swore at Gail upon her exiting the store. The items are NOT returnable to any customers. We trust this concludes the complaint.
The customer issuing the complaint left out a few important details First of all, Ms [redacted] told my associates on the day of purchase that the horse she was getting was a rescue and in quarantine Signs are clearly posted in the store and she also had a separate return policy stapled to the receipt which also reads with the policy We take the Health and safety of horses very seriously This has been our policy for years and she is our first complaint She was given a business card from Gail with my name and phone number on it to call me about the issue I set the policy- my employees follow it Any other changes in it are from me and me alone She never contacted me personally but rather started off on this path She was the one who swore at Gail upon her exiting the store The items are NOT returnable to any customers We trust this concludes the complaint
Complaint:
I am rejecting this response because: the information provided in the response is not correctI advised the store upon my departure that I would be filing a complaint with the Revdex.com and was advised by Ms***s employee Gail to go ahead and do soWhile I understand the health of horses is a serious issue, the brushes still had tags on them were in the original packaging and clearly not usedThese items could have been returnableOf course if they had been used I would not have tried to return themVery disappointed with this store and I will not shop there as a result of not only this issue but issues I have had in the pastI was unable to call Ms***s as I was out of town on a business trip and travelingI no longer wish to return the grooming suppliesI have instead donated them to a rescue.
Sincerely,
Jennifer Timm
The customer issuing the complaint left out a few important details. First of all, Ms [redacted] told my associates on the day of purchase that the horse she was getting was a rescue and in quarantine. Signs are clearly posted in the store and she also had a separate return policy stapled to...
the receipt which also reads with the policy. We take the Health and safety of horses very seriously. This has been our policy for 16 years and she is our first complaint. She was given a business card from Gail with my name and phone number on it to call me about the issue. I set the policy- my employees follow it. Any other changes in it are from me and me alone. She never contacted me personally but rather started off on this path. She was the one who swore at Gail upon her exiting the store. The items are NOT returnable to any customers. We trust this concludes the complaint.
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