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Casa Furniture, Inc.

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Casa Furniture, Inc. Reviews (1)

Review: On August 4, 2013, I purchased from the catalogue at Casa Furniture, Inc. a night stand and a desk with accompanying stool. I paid for the order in full at time of purchase in good faith that I would receive these items. The amount included price of items, sales tax, and delivery. I was never told that they might not be able to get what I ordered, or that my money would not be refunded if such a situation occurred. After a couple weeks I called to see if the items had arrived to the store. I could never get anyone to answer the phone. I went to the store in person and I was told that the night stand arrived, but the desk with stool from another company was no longer available. I picked up the night stand rather than having it delivered. I said I wanted a refund for the desk with stool, but was told that I could not get a refund, but could use the money I paid for other furniture. I said I did not need other furniture, but wanted my money back since the store could not get what I ordered. The cost for the desk and stool was $249 plus sales tax and delivery. There is never any manager at this small store to speak with. The sales clerk said she would contact the sales manager after the weekend and call me. No one ever contacted me.Desired Settlement: I feel as if I was robbed. I paid up front for items that were not presented to me. I want my money paid back in full plus money for time and effort I put into trying to get my money returned. I never heard of a place saying I must select other furniture to make up for money that I paid for nothing.

Consumer

Response:

I do not understand what further information you need. I do not want my email address to be made public.

Consumer

Response:

Please remove punitive money amount in my complaint.

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Description: Furniture - Retail

Address: 4614 14th Street, N.W., Washington, District of Columbia, United States, 20011

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