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Casa Property Management Reviews (1)

The tenant was granted an extension for her lease to end on 2/14/2017.  [redacted] (the property manager) personally performed a walk thru with [redacted] on 2/11/17.  She was in process of having the carpets and house cleaned in which the cleaners were onsite when I arrived.  I...

had originally told the tenant, [redacted], that everything “appeared” to be ok.  Three days after this, on the official end date of the tenants lease, she had already vacated the premise.  I met with the owners, [redacted] and [redacted].  There was a very bad stench that was not initially present at the time of the walk thru with [redacted].  The owners in the meantime had asked me to take the property off the market while getting the carpet replaced, as the odor was so foul.  The property was placed in “T” status meaning “Temporarily off Market” from February 16-February 21, 2017 (we have a screen shot confirming this from MLS).   On this same day with meeting the owners, [redacted] with [redacted] also met us there to conduct the walk thru.  The smell was confirmed by all 4 parties ([redacted], handyman, and me).  [redacted], the handyman, went back a few days  later (2/17) to begin ripping up the carpet because it was not salvageable.  Upon ripping up the carpet  is when he noted all of the pet stains from the carpet in every room.  We have multiple photos showing stains under the carpet.  In supplement to this, the carpet was brand new and installed before [redacted] had moved in (MLS confirms this), it was new carpet at the time they moved in.  The handyman confirmed this to be a 10 year carpet.  Specifically, MLS states in the original MLS listing when owner purchased property that carpet was replaced in June (2011).  The property was listed July 15th, 2011.  They went under contract August 18, 2011 and closed on September 14, 2011.  The listing says “vacant” so nobody had used the new carpet inside the unit until [redacted] took possession.   This is not a scam.  We did not charge the tenant for the entire cost of the replacement.  The entire cost of replacement per the invoice was $2717.  The tenant was only deemed responsible for $1449 due to the confirmed damage.   Owner covered the rest of the cost out of their own pocket.   The tenant, [redacted], told us that her dogs were never in the side rooms when you first walk in through the front door down the hallway on the right side.  However, the carpet was new when [redacted] moved in (MLS records show this).  When ripping the carpet up, it was confirmed those rooms also had urine stains underneath.  There were not as many, but they were confirmed in all rooms regardless of the tenant stating the dogs were never in those rooms.  We have pictures showing this from the handyman, as well as testimony from him. We sent the tenants security deposit refund to her forwarding address within the 30 days we are allotted by law via certified mail return receipt.  The carpets had just been cleaned so the smell could possibly have been reduced and not reticent at the time I conducted the walk thru.  What likely happened, when the carpets were cleaned, the house was closed up, the cleaning of the carpets (cleaning company hired by tenants), brought out the foul odor that was witnessed on February 14th.  Both the owners and the handyman would be happy to speak with a member of the Revdex.com to discuss the odor that was evident in the house during the walk thru conducted 2/14/2017 if necessary.Thank you,

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