In response to the complaint I would like to first state that I have had other customers tell me in the past as well as a worker that the person has been very rude prior to this incident. I was told that there was a complaint with a customer and they would like to speak to management about a...
problem. I was told he would be in anywhere from 10-12 that day. Around 11:45 when the jackets were brought back I looked at the jackets and tried to explain what looked like jackets that were getting old but I was cut off and told I would have to talk to the owner that he wasn't the owner of the jackets. I noticed that when the jackets were brought back they were not on the hangers that we use. Soon after I received a phone call from the owner of the garments and he proceeded to tell me that he didn't appreciate how I talked to his spouse and that I needed to train my employees the correct procedures and have better customer service and we wouldn't have this problem anymore and hung up on me. I told my employees to check the garments in but charge because it looked like the garments had been worn. The garments had been there for three weeks but he had asked for them the next day so they had been cleaned and pressed and been hanging on the conveyor for that whole time. The following day I received a phone call that he was in the cleaners yelling and screaming about having to pay for his clothes and he was going to call his attorney and call the police if he didn't give him his clothes free of charge. I told my employee that I would be there in about 2 to 3 minutes and that I would be happy to call the police for him when I got there. He proceed to pay his bill and got out of there before I got there. He proceeded to spin his wheels out of the parking lot as I arrived and have not heard from him since.Thank you!Michael TurkCooks Clean Center
In response to the complaint I would like to first state that I have had other customers tell me in the past as well as a worker that the person has been very rude prior to this incident. I was told that there was a complaint with a customer and they would like to speak to management about a...
problem. I was told he would be in anywhere from 10-12 that day. Around 11:45 when the jackets were brought back I looked at the jackets and tried to explain what looked like jackets that were getting old but I was cut off and told I would have to talk to the owner that he wasn't the owner of the jackets. I noticed that when the jackets were brought back they were not on the hangers that we use. Soon after I received a phone call from the owner of the garments and he proceeded to tell me that he didn't appreciate how I talked to his spouse and that I needed to train my employees the correct procedures and have better customer service and we wouldn't have this problem anymore and hung up on me. I told my employees to check the garments in but charge because it looked like the garments had been worn. The garments had been there for three weeks but he had asked for them the next day so they had been cleaned and pressed and been hanging on the conveyor for that whole time. The following day I received a phone call that he was in the cleaners yelling and screaming about having to pay for his clothes and he was going to call his attorney and call the police if he didn't give him his clothes free of charge. I told my employee that I would be there in about 2 to 3 minutes and that I would be happy to call the police for him when I got there. He proceed to pay his bill and got out of there before I got there. He proceeded to spin his wheels out of the parking lot as I arrived and have not heard from him since.Thank you!Michael TurkCooks Clean Center