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Casa Sena Restaurant

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Casa Sena Restaurant Reviews (7)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below While I appreciate that Mr [redacted] is going to call me and I want a call from him to resolve this issue they don't address the problemThe problem isn't with registering the bat only (and I tried again today and still cannot register the bat)I actually had a person on the phone and they refused to even attempt to help me and told me I had to wait for warranty to call me and I have now left messages for warranty and warranty hasn't returned a callthat is the problemYes there may be an issue with registering the bat online, but I am unable to even speak with a live person to try and resolve this issueThe only person who answer wouldn't help me and made me feel like it was a burden to get my callI have a bat with a year warranty that I cannot useThat is unfair and while you may have been purchased by another company and transitions are hard and there will be hiccups during the transitions period the consumer shouldn't feel them like this Regards, [redacted]

In response to a complaint sent by a customer who was unhappy with her purchase on our web siteWe have resolved this matter with the customer to her satisfactionWe have issued a full refund of her purchase.Thank you

We are extremely sorry for the inconvenience that this has caused our consumer We have had some technical difficulties with our bat registration but those have been resolved I will have our Assistant Customer Service Manager, [redacted] call and assist We are in the process of transitioning our business over to Wilson Sporting Goods who purchased us back in April, and therefore we are experiencing some issues with this transition Call volume is high and we are attempting to handle everyone's complaints as we receive them in Thank you Mr [redacted] will be reaching out to customer in the next hours

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID *** *nd find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
* *** ***
issues close

In response to a complaint sent by a customer who was unhappy with her purchase on our web site. We have resolved this matter with the customer to her satisfaction. We have issued a full refund of her purchase.Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 While I appreciate that Mr. [redacted] is going to call me and I want a call from him to resolve this issue they don't address the problem. The problem isn't with registering the bat only (and I tried again today and still cannot register the bat). I actually had a person on the phone and they refused to even attempt to help me and told me I had to wait for warranty to call me and I have now left 3 messages for warranty and warranty hasn't returned a call. that is the problem. Yes there may be an issue with registering the bat online, but I am unable to even speak with a live person to try and resolve this issue. The only person who answer wouldn't help me and made me feel like it was a burden to get my call. I have a bat with a 1 year warranty that I cannot use. That is unfair and while you may have been purchased by another company and transitions are hard and there will be hiccups during the transitions period the consumer shouldn't feel them like this. 
Regards,
[redacted]

We are extremely sorry for the inconvenience that this has caused our consumer.  We have had some technical difficulties with our bat registration but those have been resolved.   I will have our Assistant Customer Service Manager, [redacted] call and assist.
We are in the process of...

transitioning our business over to Wilson Sporting Goods who purchased us back in April, 2015 and therefore we are experiencing some issues with this transition.  Call volume is high and we are attempting to handle everyone's complaints as we receive them in.
Thank you.
Mr. [redacted] will be reaching out to customer in the next 24 hours.

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Address: 125 E Palace Ave, Santa Fe, New Mexico, United States, 87501

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