CasaBella Interiors

Complaint: [redacted] I am rejecting this response because: Per the attached receipt when the chairs were ordered, you can see she ordered the pillows and there is no charge That would be because they were already paid in full and she suggested we order pillows in a fabric that would matchWhen I filed the Revdex.com report I had no expectation she would do the right thing, but wanted it on record and for her to need to reply Her reply is about 25% accurate as she needs to try and make me look wrong to ease her response I was certainly angry with the way I was treated when I went to pick up the refund and she stated firmly that I would not get my pillowsPrior to that I was greatly disappointed but never angry She has made up her own version or interpretation as is expected It's an easy thing to do as we see things through our own eyesI wish there had been customers in the store that day to hear her but there were none That's probably why she was so rudeThere was an SUV that pulled in as I was leaving and I'm certain she could tell I was not happy but the "almost hit her" comment is and laughable Ive had the opportunity to share this story with others as I went directly to another Rankin County business that day and they and others I've shared with replied with their own story of the same type of thing with her and her business Her reputation precedes her but I wish I had known before I ever purchased there Thus my goal in filing this reportShe and I will agree to disagree from here forward and I have purchased two lovely pillows elsewhere and ordered the same two chairs, same fabric for less money and that's with Casabella giving me 20% off Regards, [redacted]

Good morning, I am responding to Mrs [redacted] 's complaintI do apologize that she felt I was being rudeThere were other customers in the store that witnessed her tirade including leaving tire marks in the parking lot and almost running over another customerI was not rude to her, I was simply trying to explain to her that the pillows were a special order and that she cancelled the special orderOur policy as was explained to her at the time of the purchase of the sofa is that the sofa comes with the pillows as shownWe do not make other adjustments to that as that is how they were orderedI also explained to her the schedule for ordering during the holidays and that we have to order a minimum number of pieces with this manufacturerWhen she purchased the sofa she refused to take the pillows that came with the sofa as she stated above for the reasons she stated aboveI understand that they did not work for herShe then said that she would be ordering two chairs from [redacted] who was the manufacturer of the sofa as well and would I consider doing something about the pillowsI agreed to special order the pillows with the purchase of the chairs because they are not free, I do purchase those separately from the sofa if I am not ordering a sofa for them to go onIt was December 1, when we placed the order to be able to fill the order as required by the manufacturerI did explain this to her, it was the following week that they let us know that the fabric was back ordered and yes we did drop the ball and did not call her as we should have to make her aware of the situationI did apologize for that and offered her the full refund and she acceptedSince our arrangement was to order the two pillows with the chairs at no charge to her because she was purchasing the two chairsI did not agree to do the pillows without the purchase of the chairsMrs [redacted] became enraged in the store when she then asked where the original pillows were because she was going to take themShe did not want any of the pillows we had and I am not ordering pillows to just order pillows as that was not our agreement, if she had not been so ugly to us on the phone and in the store threatening us and calling us names, saying she was going to tell the world how we do business, I might have agreed to try and work something outI can not however lose money on a sale that she cancelledOur sofas are sold as shown in the storeThat was explained clearly to herThe selection of pillow fabrics was the same on the purchase date as it was on the date of purchase of the chairsWe do try to be fair and we gladly refunded her the full amount at the time she requested us to on the date she requested it without any complaints or rudenessWe again apologized to her when she picked up the check and she again berated usI am not sure what at this time would make her happy as we did try to do what we could without losing moneyI will again apologize that things did not work out the way would all like for it toIt is in everyone's best interest for the chairs to have been here when they should have beenI am sure that everyone can agree on thatWe made a mistake by not calling and we have apologized over and over

Good morning, I am responding to Mrs***'s complaintI do apologize that she felt I was being rudeThere were other customers in the store that witnessed her tirade including leaving tire marks in the parking lot and almost running over another customerI was not rude to her, I was simply
trying to explain to her that the pillows were a special order and that she cancelled the special orderOur policy as was explained to her at the time of the purchase of the sofa is that the sofa comes with the pillows as shownWe do not make other adjustments to that as that is how they were orderedI also explained to her the schedule for ordering during the holidays and that we have to order a minimum number of pieces with this manufacturerWhen she purchased the sofa she refused to take the pillows that came with the sofa as she stated above for the reasons she stated aboveI understand that they did not work for herShe then said that she would be ordering two chairs from *** *** who was the manufacturer of the sofa as well and would I consider doing something about the pillowsI agreed to special order the pillows with the purchase of the chairs because they are not free, I do purchase those separately from the sofa if I am not ordering a sofa for them to go onIt was December 1, when we placed the order to be able to fill the order as required by the manufacturerI did explain this to her, it was the following week that they let us know that the fabric was back ordered and yes we did drop the ball and did not call her as we should have to make her aware of the situationI did apologize for that and offered her the full refund and she acceptedSince our arrangement was to order the two pillows with the chairs at no charge to her because she was purchasing the two chairsI did not agree to do the pillows without the purchase of the chairs. Mrs*** became enraged in the store when she then asked where the original pillows were because she was going to take themShe did not want any of the pillows we had and I am not ordering pillows to just order pillows as that was not our agreement, if she had not been so ugly to us on the phone and in the store threatening us and calling us names, saying she was going to tell the world how we do business, I might have agreed to try and work something outI can not however lose money on a sale that she cancelledOur sofas are sold as shown in the storeThat was explained clearly to herThe selection of pillow fabrics was the same on the purchase date as it was on the date of purchase of the chairs. We do try to be fair and we gladly refunded her the full amount at the time she requested us to on the date she requested it without any complaints or rudenessWe again apologized to her when she picked up the check and she again berated us. I am not sure what at this time would make her happy as we did try to do what we could without losing moneyI will again apologize that things did not work out the way would all like for it toIt is in everyone's best interest for the chairs to have been here when they should have beenI am sure that everyone can agree on thatWe made a mistake by not calling and we have apologized over and over.

Complaint: ***
I am rejecting this response because:Per the attached receipt when the chairs were ordered, you can see she ordered the pillows and there is no charge That would be because they were already paid in full and she suggested we order pillows in a fabric that would match.When I filed the Revdex.com report I had no expectation she would do the right thing, but wanted it on record and for her to need to reply Her reply is about 25% accurate as she needs to try and make me look wrong to ease her response I was certainly angry with the way I was treated when I went to pick up the refund and she stated firmly that I would not get my pillowsPrior to that I was greatly disappointed but never angry She has made up her own version or interpretation as is expected It's an easy thing to do as we see things through our own eyesI wish there had been customers in the store that day to hear her but there were none That's probably why she was so rudeThere was an SUV that pulled in as I was leaving and I'm certain she could tell I was not happy but the "almost hit her" comment is and laughable. Ive had the opportunity to share this story with others as I went directly to another Rankin County business that day and they and others I've shared with replied with their own story of the same type of thing with her and her business Her reputation precedes her but I wish I had known before I ever purchased there Thus my goal in filing this report.She and I will agree to disagree from here forward and I have purchased two lovely pillows elsewhere and ordered the same two chairs, same fabric for less money and that's with Casabella giving me 20% off
Regards,
*** ***

Complaint: [redacted]
I am rejecting this response because:Per the attached receipt when the chairs were ordered, you can see she ordered the pillows and there is no charge.  That would be because they were already paid in full and she suggested we order pillows in a fabric that would match.When I filed the Revdex.com report I had no expectation she would do the right thing, but wanted it on record and for her to need to reply.  Her reply is about 25% accurate as she needs to try and make me look wrong to ease her response.  I was certainly angry with the way I was treated when I went to pick up the refund and she stated firmly that I would not get my pillows. Prior to that I was greatly disappointed but never angry.  She has made up her own version or interpretation as is expected.  It's an easy thing to do as we see things through our own eyes. I wish there had been customers in the store that day to hear her but there were none.  That's probably why she was so rude. There was an SUV that pulled in as I was leaving and I'm certain she could tell I was not happy but the "almost hit her" comment is false and laughable. Ive had the opportunity to share this story with others as I went directly to another Rankin County business that day and they and others I've shared with replied with their own story of the same type of thing with her and her business.  Her reputation precedes her but I wish I had known before I ever purchased there.  Thus my goal in filing this report.She and I will agree to disagree from here forward and I have purchased two lovely pillows elsewhere and ordered the same two chairs, same fabric for less money and that's with Casabella giving me 20% off.
Regards,
[redacted]

Good morning, I am responding to Mrs. [redacted]'s complaint. I do apologize that she felt I was being rude. There were other customers in the store that witnessed her tirade including leaving tire marks in the parking lot and almost running over another customer. I was not rude to her, I was simply...

trying to explain to her that the pillows were a special order and that she cancelled the special order. Our policy as was explained to her at the time of the purchase of the sofa is that the sofa comes with the pillows as shown. We do not make other adjustments to that as that is how they were ordered. I also explained to her the schedule for ordering during the holidays and that we have to order a minimum number of pieces with this manufacturer. When she purchased the sofa she refused to take the pillows that came with the sofa as she stated above for the reasons she stated above. I understand that they did not work for her. She then said that she would be ordering two chairs from [redacted] who was the manufacturer of the sofa as well and would I consider doing something about the pillows. I agreed to special order the pillows with the purchase of the chairs because they are not free, I do purchase those separately from the sofa if I am not ordering a sofa for them to go on. It was December 1, when we placed the order to be able to fill the order as required by the manufacturer. I did explain this to her, it was the following week that they let us know that the fabric was back ordered and yes we did drop the ball and did not call her as we should have to make her aware of the situation. I did apologize for that and offered her the full refund and she accepted. Since our arrangement was to order the two pillows with the chairs at no charge to her because she was purchasing the two chairs. I did not agree to do the pillows without the purchase of the chairs. Mrs. [redacted] became enraged in the store when she then asked where the original pillows were because she was going to take them. She did not want any of the pillows we had and I am not ordering pillows to just order pillows as that was not our agreement, if she had not been so ugly to us on the phone and in the store threatening us and calling us names, saying she was going to tell the world how we do business, I might have agreed to try and work something out. I can not however lose money on a sale that she cancelled. Our sofas are sold as shown in the store. That was explained clearly to her. The selection of pillow fabrics was the same on the purchase date as it was on the date of purchase of the chairs. We do try to be fair and we gladly refunded her the full amount at the time she requested us to on the date she requested it without any complaints or rudeness. We again apologized to her when she picked up the check and she again berated us. I am not sure what at this time would make her happy as we did try to do what we could without losing money. I will again apologize that things did not work out the way would all like for it to. It is in everyone's best interest for the chairs to have been here when they should have been. I am sure that everyone can agree on that. We made a mistake by not calling and we have apologized over and over.

Good morning, I am responding to Mrs. [redacted]'s complaint. I do apologize that she felt I was being rude. There were other customers in the store that witnessed her tirade including leaving tire marks in the parking lot and almost running over another customer. I was not rude to her, I was...

simply trying to explain to her that the pillows were a special order and that she cancelled the special order. Our policy as was explained to her at the time of the purchase of the sofa is that the sofa comes with the pillows as shown. We do not make other adjustments to that as that is how they were ordered. I also explained to her the schedule for ordering during the holidays and that we have to order a minimum number of pieces with this manufacturer. When she purchased the sofa she refused to take the pillows that came with the sofa as she stated above for the reasons she stated above. I understand that they did not work for her. She then said that she would be ordering two chairs from [redacted] who was the manufacturer of the sofa as well and would I consider doing something about the pillows. I agreed to special order the pillows with the purchase of the chairs because they are not free, I do purchase those separately from the sofa if I am not ordering a sofa for them to go on. It was December 1, when we placed the order to be able to fill the order as required by the manufacturer. I did explain this to her, it was the following week that they let us know that the fabric was back ordered and yes we did drop the ball and did not call her as we should have to make her aware of the situation. I did apologize for that and offered her the full refund and she accepted. Since our arrangement was to order the two pillows with the chairs at no charge to her because she was purchasing the two chairs. I did not agree to do the pillows without the purchase of the chairs. Mrs. [redacted] became enraged in the store when she then asked where the original pillows were because she was going to take them. She did not want any of the pillows we had and I am not ordering pillows to just order pillows as that was not our agreement, if she had not been so ugly to us on the phone and in the store threatening us and calling us names, saying she was going to tell the world how we do business, I might have agreed to try and work something out. I can not however lose money on a sale that she cancelled. Our sofas are sold as shown in the store. That was explained clearly to her. The selection of pillow fabrics was the same on the purchase date as it was on the date of purchase of the chairs. We do try to be fair and we gladly refunded her the full amount at the time she requested us to on the date she requested it without any complaints or rudeness. We again apologized to her when she picked up the check and she again berated us. I am not sure what at this time would make her happy as we did try to do what we could without losing money. I will again apologize that things did not work out the way would all like for it to. It is in everyone's best interest for the chairs to have been here when they should have been. I am sure that everyone can agree on that. We made a mistake by not calling and we have apologized over and over.

Complaint: [redacted]
I am rejecting this response because:
Per the attached receipt when the chairs were ordered, you can see she ordered the pillows and there is no charge.  That would be because they were already paid in full and she suggested we order pillows in a fabric that would match.
When I filed the Revdex.com report I had no expectation she would do the right thing, but wanted it on record and for her to need to reply.  Her reply is about 25% accurate as she needs to try and make me look wrong to ease her response.  I was certainly angry with the way I was treated when I went to pick up the refund and she stated firmly that I would not get my pillows. Prior to that I was greatly disappointed but never angry.  She has made up her own version or interpretation as is expected.  It's an easy thing to do as we see things through our own eyes. I wish there had been customers in the store that day to hear her but there were none.  That's probably why she was so rude. There was an SUV that pulled in as I was leaving and I'm certain she could tell I was not happy but the "almost hit her" comment is false and laughable. 
Ive had the opportunity to share this story with others as I went directly to another Rankin County business that day and they and others I've shared with replied with their own story of the same type of thing with her and her business.  Her reputation precedes her but I wish I had known before I ever purchased there.  Thus my goal in filing this report.
She and I will agree to disagree from here forward and I have purchased two lovely pillows elsewhere and ordered the same two chairs, same fabric for less money and that's with Casabella giving me 20% off.
Regards,
[redacted]