Casalago Eastlake

Hello, I just received this complaint today and have spoken with [redacted] 's wife, [redacted] on the phone today Due to the fact that the [redacted] , the leasing agent who helped them with their application, did not have them sign the welcome letter prior to running the application we have decided to refund the holding deposit of $The welcome letter is an important step in the application process because it clearly shows how much the rent, pet fees, pet deposits and rental deposits clearly are and that they are based on approved credit Since this document was not signed we have no problem refunding the $ We also want to take this opportunity to apologize for the lack of customer service they experienced here at CasaLago We will take corrective measures on our end to ensure that no future customer experiences the same experienceThe check will be in the mail tomorrow and they should receive it to their ***, [redacted] , forwarding address they provided to mePlease let us know when the complaint is listed as closed after [redacted] or [redacted] call your officeThank you,-- [redacted] | Assistant Manager CasaLago Eastlake Cielo Circulo |Chula Vista, Ca (o) [redacted] |(f) [redacted] www.CasaLagoEastLake.com - Lease Online Today! Click Here For Our Property Video

Hello,I just received this complaint today and have spoken with [redacted]'s wife, [redacted] on the phone today.  Due to the fact that the [redacted], the leasing agent who helped them with their application, did not have them sign the welcome letter prior to running the application we...

have decided to refund the holding deposit of $200.The welcome letter is an important step in the application process because it clearly shows how much the rent, pet fees, pet deposits and rental deposits clearly are and that they are based on approved credit.  Since this document was not signed we have no problem refunding the $200.  We also want to take this opportunity to apologize for the lack of customer service they experienced here at CasaLago.  We will take corrective measures on our end to ensure that no future customer experiences the same experience.The check will be in the mail tomorrow and they should receive it to their [redacted], forwarding address they provided to me.Please let us know when the complaint is listed as closed after [redacted] or [redacted] call your office.Thank you,-- [redacted] | Assistant ManagerCasaLago Eastlake2816 Cielo Circulo |Chula Vista, Ca 91915(o) 619.[redacted] |(f) 619.[redacted]www.CasaLagoEastLake.com  - Lease Online Today!Click Here For Our Property Video

Hello,
I just...

received this complaint today and have spoken with [redacted]'s wife, [redacted] on the phone today.  Due to the fact that the [redacted], the leasing agent who helped them with their application, did not have them sign the welcome letter prior to running the application we have decided to refund the holding deposit of $200.
The welcome letter is an important step in the application process because it clearly shows how much the rent, pet fees, pet deposits and rental deposits clearly are and that they are based on approved credit.  Since this document was not signed we have no problem refunding the $200.  We also want to take this opportunity to apologize for the lack of customer service they experienced here at CasaLago.  We will take corrective measures on our end to ensure that no future customer experiences the same experience.
The check will be in the mail tomorrow and they should receive it to their [redacted], [redacted], forwarding address they provided to me.
Please let us know when the complaint is listed as closed after [redacted] or [redacted] call your office.
Thank you,-- 
[redacted] | Assistant Manager
CasaLago Eastlake
2816 Cielo Circulo |Chula Vista, Ca 91915
(o) 619.[redacted] |(f) 619.[redacted]
www.CasaLagoEastLake.com  - Lease Online Today!
Click Here For Our Property Video

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]