Casas De Santa Fe

RE: Complaint : On behalf of Casas de Santa Fe , we have apologized to the guests for the inconveniences they experienced while staying at [redacted] in Tesuque NMWe have never had a complaint to the Bureau before and are extremely concerned that this complaint was filedOur staff responded to the issues they reported and we comped one night's stay while they were here.We have since refunded another nights rentTotal compensation of $The guests did stay in the property for nights and did not request to leave the property We have addressed their correspondence by email and voice mail on several occasions.We sincerely regret their dissatisfaction and have tried to resolve the issue with themPlease advise if there is anything else we need to address for the guests of the Revdex.comWe appreciate your assistance with this issue .Sincerely , Lynn Z***

RE: Complaint : On behalf of Casas de Santa Fe , we have apologized to the guests for the inconveniences they experienced while staying at [redacted] in Tesuque NM. We have never had a complaint to the Bureau before and are extremely concerned that this complaint was filed. Our staff responded...

to the issues they reported and we comped one night's stay while they were here.We have since refunded another nights rent. Total compensation of $2100. The guests did stay in the property for 8 nights and did not request to leave the property . We have addressed their correspondence by email and voice mail on several occasions.We sincerely regret their dissatisfaction and have tried to resolve the issue with them. Please advise if there is anything else we need to address for the guests of the Revdex.com. We appreciate your assistance with this issue .Sincerely , Lynn Z[redacted]