Cascade at Fallcreek

Sent: Friday, October 09, 3:PM To: [redacted] < [redacted] @Revdex.comhou.org> Subject: Complaint [redacted] Cascade at Fall Creek To Whom It May Concern: Our office is in receipt of your correspondence dated 10/05/15; in which you notify us that [redacted] filed a complaint against Cascade at Fall CreekPlease accept this as our formal response as we did not receive the complaint via email We resolved Ms [redacted] 's issue by replacing her a/c compressor unit on 09/30/I also reached out to Ms [redacted] to confirm her issue is resolvedI also suggested if she could provide us with her electric bills from July and August and July and August 2014, that I would review them to see if she is eligible for a rent credit due to the increase in electric chargesAt this time, I believe we have happily resolved this issue with Ms [redacted] Feel free to contact me should you have any additional questions Thank you, Melissa RG***, CAM Property Manager Cascade at Fall Creek - an MAA Community N Sam Houston Pkwy E | Humble, TX Tel (281) 458-| Fax (281) 458- Visit us online at www.cascadeatfallcreek.maac.com

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me

Sent: Friday, October 09, 2015 3:31 PM To: [redacted] <[redacted]@Revdex.comhou.org> Subject: Complaint [redacted] Cascade at Fall Creek   To Whom It May...

Concern:       Our office is in receipt of your correspondence dated 10/05/15; in which you notify us that [redacted] filed a complaint against Cascade at Fall Creek. Please accept this as our formal response as we did not receive the complaint via email.       We resolved Ms. [redacted]'s issue by replacing her a/c compressor unit on 09/30/15. I also reached out to Ms. [redacted] to confirm her issue is resolved. I also suggested if she could provide us with her electric bills from July and August 2015 and July and August 2014, that I would review them to see if she is eligible for a rent credit due to the increase in electric charges. At this time, I believe we have happily resolved this issue with Ms. [redacted].   Feel free to contact me should you have any additional questions.       Thank you,       Melissa R. G[redacted], CAM   Property Manager   Cascade at Fall Creek - an MAA Community   8440 N Sam Houston Pkwy E | Humble, TX 77396   Tel (281) 458-9292 | Fax (281) 458-9293   Visit us online at www.cascadeatfallcreek.maac.com<http://www.cascadeatfallcreek.maac.com/

-----Original Message-----
From: [redacted]
Sent: Thursday, June 26, 2014 1:23 PM
To: drteam
Subject: ID # [redacted]
 
We have contacted the resident, repaired the HVAC system and...

gave the resident a rental credit for their inconvenience and our delay on repair.
 
 
 
[redacted], CAM
 
Property Manager
[redacted]
[redacted]
 
 
 
[redacted]  [redacted]
 
 
 
[redacted]