Cascade Auto Group, Ltd.

Initial Business Response /* (1000, 8, 2016/05/18) */
Contact Name and Title: Mike P***
Contact Phone:
Contact Email: ***
As explained to MrS*** at the times of repair and after: the first visit was on a Saturday afternoonNo factory bulbs
were obtainable and the safety factor of a burnt out headlight necessitated an aftermarket (less expensive) bulbThe second scheduled visit was to install his AutoZone brakes and replace bulbs instead of oneOriginal equipment Mazda bulbs were usedAuthorization was presented and approvedAs a goodwill gesture, MrS*** has a $credit to use toward future repairs or maintenance
Initial Consumer Rebuttal /* (2000, 10, 2016/05/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2016/06/14) */
Contact Name and Title: Michelle P***
Contact Phone:
Contact Email: ***
Thank you for the opportunity to respond to MsK***'s complaint
Our records show the purchase of a Ford Escape with
69,miles on January 31, The customer recieved a day/3,mile limited warranty on the car's powertrain with a $deductibleThe customer declined to purchase the offered 36mo/36,mile Mechanical Repair AgreementThe vehicle passed our used car inspection and had $in brake work performed before delivery
We empathize with MsK***When it's your child, their welfare is paramount
It has been months since the vehicle purchase and the Escape is now years oldThe current mileage and condition is unknown
MsK*** is welcome to trade the vehicle in on something newerPlease see your sales consultant, Mark at the Budget Lot
Initial Consumer Rebuttal /* (3000, 7, 2016/06/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We cannot say if we accept or reject the response from Cascade; we are ambivalent.(However, had to check yes or no for response to be submitted.)
The comments just infuriate usA major disagreement is that, no we did NOT receive a day/month limited warranty; we receoved a day extremely limited warrantyThe claim about the brake work; the mechanic who replaced the brakes (pads, rortors/drums/calipers) said they only work that had been completed as far as he could determine was "minimal at best"
After further investigation on our part, it was determined that the shock tower assembly was the problemWhen it let loose, it sliced the tireSo IF the insurance had been purchased it would NOT have been coveredOur issue was mainly with the information we received from the Ford dealership that commented that "someone had attempted to do a band aid fix of the problem area"As a parent, yes my child's welfare is paramount and we are insulted that Cascade would even imply that that is not our main concernWe also realize that purchasing a used vehicle means that you basically take your chances and have to have trust that a dealership would not sell a vehicle that has been having issuesAn implied trust should be there; however, we have come to realize that many organizations are not worthy of said trust, Cascade now being part of thisAn extended waranty really is not worth the paper it is printed on, they are just a revenue for the dealerNot only have we had to dump over $into this vehicle beginning months after purchase, we are now left with more expense and inconvenience(Not to mention an incredible unhappy teenage girl who is now relying on family and friends for transportation to employment.) Needless to say not a good experience
We would like to thank Revdex.com for your platform and response
Final Business Response /* (4000, 9, 2016/06/17) */
Thank you for the additional comments and information
Our offer to take it in trade for a newer less miles vehicle still stands
Please see Mark at the Budget Lot

Client had an aftermarket rear view camera installed in his car that was causing a leek allowing water into the carThis in turn caused the electrical issueHe has since been in and we have resolved the issue.Pat P***Cascade Auto Group***

Revdex.com:
Thank you for your assistance! The business took action one...

day after filing a Revdex.com complaint and I am confident my issue  was only resolved due to filing a complaint. Though the business's delays are unexcusable, the issue is finally resolved. I've reviewed the  response made by the business in reference to complaint ID [redacted]and acknowledge, that though extremely late, the issue is resolved.

Initial Business Response /* (1000, 5, 2016/05/04) */
Thank you for the opportunity to respond. Ms. B[redacted]'s refund was processed and sent to her bank.
The delay was a combination of staff changes since 2014 and Ms. B[redacted]'s refusal to provide us with copies of her documents. We explained...

we needed her account number and copies of the source documents to process the request as our copies are archived and we do not keep customer's personal information for safety reasons. If you have any questions, please feel free to contact us.
Initial Consumer Rebuttal /* (3000, 7, 2016/05/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First of all I sent Ms. T[redacted] a copy of the GAP coverage. It was scanned and e-mailed and I have it on the Sent folder on my email account. That is such a straight up lie it is comical. I want the interest paid over the two years credited also as I was paying interest on an item that I never even owned.
Final Business Response /* (4000, 10, 2016/05/10) */
Thank you for the opportunity to respond to Ms. B[redacted]'s complaint.
A check was sent to Chase Bank on May 4, 2016, 7 business days after documentation of Ms. B[redacted]'s call. During those 7 business days 3 staff members took her calls, assured her we would respond appropriately, retrieved archived records, and issued the check.

Mr. [redacted] has recieved his refund.  The timeline nor details presented by his wife did not  match ours.  With that said the refund was delayed due to terminations and illness on our staff.

Final Consumer Response /* (2000, 6, 2016/05/16) */
JUST TO LET YOU KNOW, I RECEIVED THE HEADREST FOR MY MINI COOPER ON MAY 13 2016. AFTER BEING IGNORED FOR ALMOST THREE MONTHS, THEY RESOLVED THE PROBLEM WITHIN A FEW DAYS THANKS TO THE Revdex.com. YOUR ORGINIZATION WORKS! THANK YOU VERY MUCH. SINCERELY,...

MARK REIGELMAN.