Cascade Bottled Water

Here at Able Moving and Storage we strive to achieve customer satisfaction to the fullest and want to make sure our customer [redacted] is satisfied with Able Moving and Storage ServicesAt Able Moving and Storage we use a time tested professional method to ensure the customer moving experience is more than satisfactoryNot only has our customer [redacted] spoken with a moving consultant on October 30th to secure her reservationShe was also kind enough to dedicate some of her time to speak with one of our Quality Assurance representative on November 11th to go over her inventory, where there was an increase in inventoryUnfortunately many times during the stress and commotion of moving, when one of our customer speaks to a moving company may forget items for their moveAnd Our customer [redacted] was very accurate giving her inventory however There were increases on the day of the Quality Assurance call as well as Moving DayAnd Able moving and Storage will do its very best to accommodate the customer.Able Moving and Storage attempts to expedite the delivery as safely and as allowed by law so that the customer received their belongings in a timely In order to manage the customers’ expectations will always inform the customer of the delivery spread and a best case scenario dateIn [redacted] ***s’ case while Able Moving and Storage may not have achieved best case scenario date, our Logistics Team were able to deliver under the Estimated delivery spreadSomething that Our Team of Professional Drivers, Moving Consultants, Dispatchers and Customer Service professionals who Pride ourselves in doing soFor without the customer there is no customer service

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Here at Able Moving and Storage we strive to achieve customer satisfaction to the fullestMs [redacted] was picked up on November 16th Able moving and Storage strives to deliver quality service in a timely manner and make the customer feel comfortable with quality customer service; for without the customer there is no service.While we do strive to meet the customer's delivery expectations, there are many unknown factors that may need to be considered for delivery from weather, to D.O.TStops, to bad traffic to Moving truck IssuesAble Moving Corp estimated delivery period is up to business days from date indicated as first available for deliveryAll Estimated time of arrivals are subject to change depending on many industries factors such as traffic, weather conditions, unforeseen mechanical problemsAt this time we cannot consider any refund as we are still within the business day window and work has already been done in dispatching the moving truck and labor and expenses atpick up.Here at Able Moving and Storage we seek to expedite the customer's delivery as quickly and as safely possible allowed by lawWe will do everything in our power to ensure that this customer is satisfied with delivery

Here at Able Moving and Storage we strive to achieve customer satisfaction to the fullestWhen *** *** originally made the reservation for the move the inventory came in at cb ft or 3,LbsThe inventory given to the Able Moving and Storage Moving Consultant came to items or
piecesThis inventory did not include any boxesAble Moving and Storage Binding Moving Estimate clearly states “This BINDING estimate is based upon the specific items to be moved and services ordered as listed on the estimateYour estimated price is guaranteed not to change unless you order additional services, add additional items to be moved, or additional weight or cubic feet to be moved which are not listed on the estimate.” This inventory was given to the Moving Consultant by the customer and was reviewed once more when the customer had to Electronically sign the ContractOn the day of the move there was inventory that was not listed and the price went up accordingly.Also, as per the agreement payments are to be paid directly to the movers at pick up and at deliveryWe are not sure where our *** *** mailed payment to; however if *** can forward to Able Moving and Storage any correspondence and proof of payment that was mailed, we will more than gladly assist *** in tracking down that payment and properly crediting that payment to the balance of the moving costAlso if *** can kindly forward proof that items were left behind, Able Moving and Storage will do its best to properly compensate for any lost time or delays caused by this errorAble Moving and Storage will do everything in our power to ensure that this customer is satisfied.Tell us why here

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because:
This is a bold face lie!!!!!The only time they contacted me I told them that I never contested this transaction and that they would need the actual card number to refund me my money They have never contacted to tell me what the reason for the transaction not going through I have contacted my card and there has not been any transaction denied on their end for refunds The card services told me that if Able Moving and Storage is trying to reverse the transaction, that will not work They have to key in the card numbers and select a refund to the card If they still can't get the refund through, the transaction has been through statement cycles where a check can be made out to me and sent to me I just called the credit card again and they researched and found no rejected refunds in the amount of $coming back oonto the card in the last months This card was paid through Pay Pal per Able's saleman, Kyle There fore if they need my credit card information, they need to contact me immediately. I have had only one contact from Able Moving and that in November I have not heard from them since and they will not accept phone calls from me I send emails and they are never answered I will try to call and see if they will pick up on the call today I highly doubt it as my phones number go directly into voice mails.
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because: I gave an accurate inventory based on questions asked and information required. I was also told that if I didn't the rate given prior to move would be less than the rate available at day of move which was not correctThe movers arrived on agreed day and advised it is for them to rent a truck collect all moves and then disperse to trucks according to deliveries. I was also made to sign all paperwork, under duress, that if I didn't sign they would not start loading my things on the truck. They told me it didn't matter what was on the inventory it is all based on cubic feet so regardless if inventory was complete accurately I was going to be charged more and they could not tell me how much that would be until the truck was loaded. I packed all my things they did not have to pack anything. They wrapped furniture in blankets but that was all to have been included in rate.I was told I was booking my move with an A+Revdex.com rated company and that would ensure I would not have to be concerned with bait and switch tactics that *** uses which is the original company I booked my move with. Instead the subcontractors they used are not Revdex.com rated at all. This is not what I was told I was buying as they come with no assurance except scare tactics and making me sign things under duress and threats.I was also told my things would not be in storage, they made me sign a form the whole time assuring me my things would not be in storage. Multiple attempts calling customer service continually told me my things were in storage and the never, not once called me back to advise delivery date. I had received a call from the company that picked up my furniture on 11/advising they would be delivering my belongings in 4-days and the actually arrived on day 11. At no time from pick up to delivery could anyone accurately advise where my belongings were, just still in storage in Illinois.I did not receive the service promised and nobody should be treated this way, it is not fair or ethical
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because: the movers still did not pack the truck well, and in fact your issue of safety is not one that is okayThe way the truck was packed like this was even less safe! And took up more space! Plus, none of these items that you listed in the "contract" were items I was informed about at the time of paying my deposit on my binding quoteHad I been aware of this, I would have taken my business elsewhereHowever, since it was moving day and I was set to leave the state, I had no choice but to continueI was bait and switched
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because:Complaint Detail / ProblemComplaint Type:Delivery IssuesselectProblem:I still have not received my belongings after a day grace period from Able Moving CorporationEvery time I speak to customer service I am told I have to call a different numberFinally today I was told the driver would be in *** ** by Friday, December 23rd the latest which is now days after what I requested.Translate Desired Resolution / OutcomeDesired Resolution:RefundselectDesired Outcome:I would like my balance waived for the last portion of my payment
Regards,
*** ***

Here at Able Moving and Storage we strive to achieve customer satisfaction to the fullestWhen this customer originally made the reservation for the move their inventory came in at cb ftWhen our Quality assurance department called the customer added items and the inventory was revised
to Cubic feetOn the day of the move the use of a rental truck was required in order to accommodate the customer's desired pickup dateWhen the foreman and loaders arrived the customer had added even more additional items bringing the inventory to cubic feet that is to say they added an additional 6,Pounds.Also, as per our contract, certain items needed to be prepared and packed before pick up - not just boxes, but Mattresses, TV’s pictures and breakable items such as glass itemsThe customer signed agreeing that the additional inventory did exist and that these items must be prepared properly in order to prevent damage during transportHere at Able Moving and Storage we seek to expedite the customer's delivery as quickly and as safely possible allowed by lawWe will do everything in our power to ensure that this customer is satisfied

I have filed this complaint with the carrier association for moving companies along with this complaint. It seems that Able Moving is not responding to you or to them. I have made numerous phone calls to them, but my phone number is set to go straight to the voice mail of the Customer
Service Manager. I do get him on the phone,he is rude and refuses to give me any information. As of 11/26/2016, I still don't have my refund and this is causing my husband and I to become homeless as I can't make up the deposit for the rental. It has caused a very large rift in the family as we has to ask to borrow money and of course that did not work either As of 11/26/2016, I had left another voice mail with the customer service manager and I know that I will not get a call back. I need my money as we live on a limited amount of money coming in each month. I am trying to find away to file a suit against all parties involved via legal aid. I don't have the money to pay for this and now I will be homeless in days *** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because: I did not find this out until I got a hold of David in Customer Service on 12/7/ David researched and told me that they tried to refund the card, but it failed That was never conveyed to me in all the phone calls I made to Able Moving I did tell David that that card can not be refunded as it is a card issued by my college for refunds and I put extra money it to save for emergencies The only ones that can put money on this card are myself or school I did tell David to have a check issued and sent overnight to me David had told me that he would get back to me with what was going to transpire On the afternoon of 12/7/2016, I received an email from the Accounting Department stating that they could not refund my card I emailed back telling them that the card will not accept refunds from them and to please send a check via overnight I have not heard back from the Accounting Department I did calll today and went straight into a voice mail for Anthony M*** I left the message that the card can not be refunded and that a check would have to be issued and please overnight the check As of 6:21pm 12/9/2016, I have not heard from anyone All I want is my money back If the credit card is not accepting a refund why don't they send a check??????I have made over calls to this company and yet to have a call back to let me know what is going on This company has become a dishonest company and is playing a sleazy game with my money All I want is my $back immediatelyThis scompany has had my address and phone number from the start Why can't they at least call and give me information on where my money is I am very disappointed and have put my comments outs to every place I can to let others know not to use this company for any kind of move Regards,
*** ***Additional comments from Consumer:I have tried to contact Able Moving via email to the customer service department and the President. I never receive a replay or information on where my refund is. I have told Dave the Customer Service representative, that the card can not be credited back. I had been told by the sales person that because Pay Pal was used, the Accounting Department would have to issue check.I had received emails from the Accounting Department, but they never answer my replies. I call Able Moving on either my cell phone or my husband's cell phone, and all of our calls go directly into a voice mail that is never returnedI can't get this company to refund me my money and now the Sheriff has issued us an eviction notice that we now have to be out before Christmas. So for Christmas, mu family will be homeless with no where to go until 1/15/2017 when our apartment will be ready in Florida. Able Moving has caused so much distress and anxiety that should never put on anyone This has been the worst experience of my life and I have put bad reviews every where I can about this company *** ***

Here at Able Moving and Storage we strive to achieve customer satisfaction to the fullestMs*** was picked up on November 16th Able moving and Storage strives to deliver quality service in a timely manner and make the customer feel comfortable with quality customer service; for without the customer there is no service.While we do strive to meet the customer's delivery expectations, there are many unknown factors that may need to be considered for delivery from weather, to D.O.T Stops, to bad traffic to Moving truck IssuesAble Moving Corp estimated delivery period is up to business days from date indicated as first available for deliveryThe date that was indicated as first available for delivery is November 27th, Business from that date is December 27th and as indicated by the dispatcher we will deliver between December 19th and the 21st, before the 27th so we cannot refund any moniesAll Estimated time of arrivals are subject to change depending on many industries factors such as traffic, weather conditions, unforeseen mechanical problemsAt this time we cannot consider any refund as we are still within the business day window and work has already been done in dispatching the moving truck and labor and expenses at pick up.Here at Able Moving and Storage we seek to expedite the customer's delivery as quickly and as safely possible allowed by lawWe will do everything in our power to ensure that this customer is satisfied with delivery

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: [redacted]
I am rejecting this response because:This matter should not be closed, they are not telling the truth simply providing excuses without addressing the real issues and that first and foremost they assured me that I was purchasing a move to be handled by a Revdex.com A+ rated company and the truth is the company that provided all services is not even rated by the Revdex.com.I respectfully request to have the issue reopened.  The holidays had me unavailable.
Regards,
[redacted]

Here at Able Moving and Storage we strive to achieve customer satisfaction to the fullest. Ms. [redacted] was picked up on November 16th 2016. Able moving and Storage strives to deliver quality service in a timely manner and make the customer feel comfortable with quality customer service; for without...

the customer there is no service.While we do strive to meet the customer's delivery expectations, there are many unknown factors that may need to be considered for delivery from weather, to D.O.TStops, to bad traffic to Moving truck Issues. Able Moving Corp estimated delivery period is up to 21 business days from date indicated as first available for delivery. All Estimated time of arrivals are subject to change depending on many industries factors such as traffic, weather conditions, unforeseen mechanical problems. At this time we cannot consider any refund as we are still within the 21 business day window and work has already been done in dispatching the moving truck and labor and expenses atpick up.Here at Able Moving and Storage we seek to expedite the customer's delivery as quickly and as safely possible allowed by law. We will do everything in our power to ensure that this customer is satisfied with delivery.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Here at Able Moving and Storage we strive to achieve customer satisfaction to the fullest and want to make sure our customer [redacted] is satisfied with Able Moving and Storage Services. At Able Moving and Storage we use a time tested professional method to ensure the customer moving experience is more than satisfactory. Not only has our customer [redacted] spoken with a moving consultant on October 30th to secure her reservation. She was also kind enough to dedicate some of her time to speak with one of our Quality Assurance representative on November 11th 2016 to go over her inventory, where there was an increase in inventory. Unfortunately many times during the stress and commotion of moving, when one of our customer speaks to a moving company may forget items for their move. And Our customer [redacted] was very accurate giving her inventory however There were increases on the day of the Quality Assurance call as well as Moving Day. And Able moving and Storage will do its very best to accommodate the customer.Able Moving and Storage attempts to expedite the delivery as safely and as allowed by law so that the customer received their belongings in a timely.  In order to manage the customers’ expectations will always inform the customer of the delivery spread and a best case scenario date. In [redacted]s’ case while Able Moving and Storage may not have achieved best case scenario date, our Logistics Team were able to deliver under the Estimated delivery spread. Something that Our Team of Professional Drivers, Moving Consultants, Dispatchers and Customer Service professionals who Pride ourselves in doing so. For without the customer there is no customer service.

They did not carry our belongings to my residence. They left them on the side of the road.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: [redacted]
I am rejecting this response because:Complaint Detail / ProblemComplaint Type:Delivery IssuesselectProblem:Recently I had submitted a complaint about my furniture being late as I was told 15 days from date requested. I got a response back saying that it was 21 days. I contacted my driver and said that he would be bringing my belongings either Monday 12/19, Tuesday 12/20, or Wednesday12/21 of next week, which makes it past the 21 days from my requested date of November 27th. Below is previous conversation: This message originally read on 12/13/2016 [redacted] [redacted] [redacted] Dear [redacted] : This message is in regard to your complaint submitted on 12/9/2016 against Able Moving & Storage Inc. Your complaint was assigned ID [redacted]. The business has sent the Revdex.com a message regarding this complaint, and we are passing it on to you. The contents of this message are below or attached. All responses will be copied to the company. Please respond within 14 days or the complaint will be closed as assumed resolved. The text of your complaint may be publicly posted on the Revdex.com web site (Revdex.com reserves the right to not post in accordance with Revdex.com policy). Please do not include any personally identifiable information in describing the nature of your complaint. By submitting your complaint, you are representing that it is a truthful account of your experience with the business. Revdex.com may edit your complaint to protect privacy rights and to remove inappropriate language. Regards, [redacted] The Revdex.com MESSAGE FROM BUSINESS: Here at Able Moving and Storage we strive to achieve customer satisfaction to the fullest. Ms. [redacted] was picked up on November 16th 2016. Able moving and Storage strives to deliver quality service in a timely manner and make the customer feel comfortable with quality customer service; for without the customer there is no service. While we do strive to meet the customer's delivery expectations, there are many unknown factors that may need to be considered for delivery from weather, to D.O.T Stops, to bad traffic to Moving truck Issues. Able Moving Corp estimated delivery period is up to 21 business days from date indicated as first available for delivery. All Estimated time of arrivals are subject to change depending on many industries factors such as traffic, weather conditions, unforeseen mechanical problems. At this time we cannot consider any refund as we are still within the 21 business day window and work has already been done in dispatching the moving truck and labor and expenses at pick up. Here at Able Moving and Storage we seek to expedite the customer's delivery as quickly and as safely possible allowed by law. We will do everything in our power to ensure that this customer is satisfied with delivery.TranslateDesired Resolution / OutcomeDesired Resolution:RefundselectDesired Outcome:I would like the rest of my payment waived for these services.
Regards,
[redacted]

Thank you for your consideration in re-opening the complaint filed against Able Moving and StorageCustomer Name: Mrs. [redacted]Complaint ID: [redacted]Below is Able Moving and Storage response to the complaintHere at Able Moving and Storage we strive to achieve customer satisfaction to the fullest. The customer made a reservation for there move on October 29th 2016. The customer called and requested a refund thru their original sales rep. In which time the sales rep informed the customer that the accounting department will contact the customer to verify the customer's account information to properly credit the funds.The accounting department made several attempts to contact the customer with no success. On November 10th the accounting department attempted to reverse the deposit into her card but were unable to because customer had disputed the deposit with their credit card.  We would love the correct information to properly credit the customer's deposit.Patrick A Golden, PresidentAble Moving & Storage Corp. [redacted]###-###-#######-###-####[redacted]

Here at Able Moving and Storage we strive to achieve customer satisfaction to the fullest. When this customer originally made the reservation for the move their inventory came in at 443 cb ft. On the day of the move The foreman and loaders will pack and load the moving truck to the best of their...

ability while keeping the safety of the items in mind. Now while the statement of “If you have not signed the mover's revised estimate, and the mover loads the truck, then Federal regulation requires that the mover has reaffirmed the original estimate” it is missing the rest of the the sentance of “ and cannot demand additional payment at delivery for the additional items.” So the foreman could not ask for any additional monies at delivery but did require more funds at the pick up for the additional cubic feet taken up in the truck.Also at time of delivery an 18 wheeler was needed for delivery. And is specified in the Moving Agreement under PARKING RESTRICTIONS “ If the truck physically or for reasons of parking restrictions cannot park close enough, Long Carrying or Shuttle Truck Service charges will apply and added to the original agreement” and the cost for said shuttle is listed under Optional Accessorial Services and Additional fees (if applicable to the move): Shuttle service: If required $1.00 x c.f. (min $300)And if we look at the agreement ‘AGENTS: Able Moving Corp may use agents/independent contractors on all orders” While here at Able moving and Storage we try our best not to use agents or independent contractors it is sometimes needed for logistical purposes.Unfortunately in long distance moving there may be instances of damage, and we do encourage [redacted] to file a claim to be compensated for any damages her furniture may have sustained.Here at Able Moving and Storage we seek to expedite the customer's delivery as quickly and as safely possible allowed by law. We will do everything in our power to ensure that this customer is satisfied.