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Cascade Cleaning Services

504 E 45th St Ste 11, Garden City, Idaho, United States, 83714-4911

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Cascade Cleaning Services Reviews (%countItem)

TJ and Phil were excellent! Arrived on-time and were so respectful of the home. Cascade uses really great corner protectors and floor protection so that the hoses don't do any damage during the cleaning process. They were thorough, efficient, polite and the carpet looks perfect!

Cascade Cleaning Services Response • Sep 06, 2019

we appreciate you repeat business and referrals over the past 10 years!

TJ and Solomon were fantastic! They went above and beyond the original scope of work requested and went the extra mile to make sure I was satisfied and all of my questions were answered.
The carpet still looks great a week later, which has not been my experience with other carpet cleaning efforts I have done or paid for in the past - stains have come back before, but now they're gone!
TJ and Solomon worked carefully, thoroughly, quickly, efficiently, and smoothly.
I would recommend Cascade without reservation to anyone needing their services.
Thanks!!

Cascade Cleaning Services Response • Sep 06, 2019

we appreciate your business and any future referrals!

We have relied on Cascade Cleaning Services for many years. We have all wool carpeting and we just don't trust any company to clean it properly. Cascade has done a good job every time.

Cascade Cleaning Services Response • Jun 25, 2019

Thank you for the great review. You have been a valuable customer for many years!

The staff arrived on time as promised, helped moving various items out of the way, and immediately started work. They were very friendly and efficient. The job done was spectacular and extremely well done. They are definitely recommended to anyone needing a quality carpet cleaning job done.
A very satisfied customer!

Cascade Cleaning Services provide impeccable service. The cleaners arrive well within the times that were established. Cleaning is thorough and any potential problems are discussed at the time of the visit. Customer is treated with respect and the crews ensure that all of their gear is removed before they leave.
I no longer even consider any other company.

Matt and his crew are top notch! This is my second time using their services. They pay attention to detail from putting on booties to taking care not to damage wood trim. Feels great to support a local business that works hard to build on their reputation.

I had to call Cascade Cleaning to clean the air ducts 3 plus times because there were cobwebs and clumps of debris left in some of the vents. Cascade stated they would clean the dryer vent. When my dryer was delivered the dryer hose connected to the vent that Cascade Cleaning stated to have cleaned had a large clump of dryer lint fall out of it. I contacted Cascade Cleaning to tell them the dryer vent didn't appear to have been cleaned due to the clump of built up lint and requested they clean it. Cascade came out but refused to clean the dryer vent because the dryer was hooked up to it. Cascade cleaned where the dryer discharges from the outside of the house though the employee stated he couldn't get to far into this area with the hose because their hoses are not very flexible and could not make the turn needed to clean without damaging the vent.the services promised were not provided.

Cascade Cleaning Services Response • Apr 12, 2018

Every time we received a call from ***, we went back out and addressed her concerns. I personally went out with my technicians to insure that the work was thoroughly completed. One of her air ducts was disconnected and we told her that we couldn't clean it until it was reattached. She was upset and couldn't believe that we didn't do repairs. I mentioned that once it was repaired, we would come out free of charge and clean the duct in which we did. Also, we cleaned the dryer vent twice when the dryer was not hooked up. We came out a 3rd time when the dryer was hooked up and extracted from the outside of the house. My techs refused to go out a 4th time given that there were yelled out, and called liars. She said that none of these services have ever been completed. In addition, she had carpet put down after we cleaned the vents, and she wanted us to go through each duct to clean the carpet fibers.

I offered to reimburse her for the dryer vent because my techs didn't want to be humiliated again. I have been in business for over 10 years and never had a client treat us this way. We strive for life long clients and referrals.

I had duct cleaning done. Great Service. Called to say they were on their way. Put booties on before entering house. Established wall corner protectors before pulling hoses into the house. Cleaned up before leaving. Cost was better than other competitors. Definitely a 5 star rating.

Cascade Cleaning Services Response • Mar 28, 2018

we appreciate your business and any future referrals! thank you

Cascade Cleaning Services Response • Apr 12, 2018

Richard, we appreciate your business. We strive for life long clients and appreciate any referrals. thank you Matt

Matt and his team are always awesome to work with, we have had them cleaning our carpets for many years. Always on time, attention to detail and I am always glad I did it - and should have had them there sooner! Thanks!

Cascade Cleaning Services Response • Jan 27, 2018

and ***
We appreciate you as a lifetime client and great referral source...thank you

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Address: 504 E 45th St Ste 11, Garden City, Idaho, United States, 83714-4911

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