Cascade Design/Build Inc

Thursday, September 15,
Greetings:
We would like to advise the Revdex.com that, through our insurance company, Cascade Design/Build has reached an agreed resolution with the ***s concerning their complaint, and that the case can be closed
Many thanks,

Complaint: ***I am rejecting this response because: The important response for an Invoice and Installation Cost was never addresses.Sincerely,*** ***

Attached here is our follow-up response to the above complaint. Also attached is a complete copy of the signed and approved original specifications and costing for the [redacted] remodel project. The homeowners subsequently requested, and paid for, additional work, documented in change orders. If you wish, we can forward those as well.
Please let us know if there is any additional information we can provide.
Best regards,
 
Doug R[redacted]

Complaint: [redacted]I am rejecting this response because
:As far as the wall not being an important support wall it provided major Knee Wall support for 25 ft of roof. Your carpenter provided a temp support under my direction on Dec 8. We were left with out full support from OCT 26 to Dec 8 (when I installed a Jack Post to support the ceiling). If a heavy snow would have occurred during that time frame some severe damage could have occurred to our roof without this support. As it is now we are having problems with two doors in the kitchen area closing correctly because of this.Our contract does not say anything about accepting the removal of a roof support wall  (that would be crazy) the contract stated "Open up the non-bearing doorway wall"  That was the whole reason for accepting the job. If all  those other things you are dreaming up were really in our copy of the contract we would never have accepted the job. I totally disapprove of the way this job was handled. Contractors should not remove ANY kind of support wall without providing a direct replacement immediately, even if the customer wants you to. That is dangerous and irresponsible.We do not understand what a "Fixed Price" means normally when I purchase something I always get a receipt or an invoice. This should be explained fully in the contract. In fact my copy of the contract that you and I signed on July 30, does not contain any pricing information at all. I can send you a copy if you want. I assumed the final pricing would be determined at the end of the job.Currently  the roof support addition has been completed at my expense so we can stop discussing that. We are anxious to get this job closed. Now that we know you agree to the floor replacement I will call and set it up right away.This is a $55,000 kitchen so we are asking our insurance company for additional coverage, but they want to know the cost of cabinets, backsplash and countertop. Since you paid for these changes we want you to give us that information.You need to replace the sink water Faucett damaged during installation.The following refunds are needed:$712 for PUCK lights never installed$715 for a switch and under cabinet lights never installed, since I have no invoice I priced these at Lowes and for our cabinets it would be $715.$350 for the difference to install 1 3 way switch instead of 2 4 way switches.$48  for the replacement of faulty circuit breakerSincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

This e-mail is in response to [redacted]’s complaint with your ID [redacted]:
With regard to the load-bearing mentioned in the customer’s complaint, the interior wall in question was not technically a “load-bearing wall”, but rather an interior partition wall with one load point helping to brace...

a portion of the roof above. It was explained to the homeowners upon detailed review of the original specifications prior to starting work on the project that, if the wall in question (or a portion thereof) was found to be load-bearing, we would determine what additional work was needed to compensate for opening it up, review our recommendation and the costing (which could be time and materials for certain specific cases) with the homeowners for their approval. After this load point was determined (no “mistake”), we had a lead carpenter install temporary bracing, while we further assessed the area and consulted a licensed architect. The architect recommended a series of 2x4 braces in the area, and we lined up a framer to put in the permanent supports. On the day the framer and crew were scheduled to do the work, the homeowners stopped them, saying they wanted a structural engineer to make a recommendation. The homeowner (husband) told me they were going to consult a structural engineer on their own and present his/her recommendation to us for costing, so that we could do a change order and the related work (after their approval and payment). Our contract clearly states that any additional work necessitated by code, etc. not in the specifications of the contract will be addressed in a change order for the homeowners’ approval and payment. That’s the last we have heard from the homeowners regarding the structural work. They never got back to us.
We have completed all the contracted work (including paying in advance for floor-related work through their flooring subcontractor), and need to be paid the balance due. With regard to the homeowners’ request for a breakdown of labor and materials, they are apparently confused. Our primary contracts are always for a fixed price – not labor and materials. An exception, as stated above, would be for an added line item that could not be accurately costed out ahead of time. The homeowners added four change orders to the original scope of work and price. The most recent change order included eight line items. All changes to the scope of work add to the total time of the project for costing out the requested labor and materials, and doing the additional work. Each of those requested change orders included a detailed description of the added scope, and a price. The homeowners approved all four, and paid for them, and the work was completed.
Best regards,
Doug R[redacted]
Cascade Design/Build
[redacted]
www.cascadebuild.com

This warranty-related work was already completed in a timely fashion last week, after following up with the cabinet company, ordering the replacement cabinet doors, and scheduling the installation along with minor adjustment to a couple of drawer fronts.

Complaint: [redacted]I am rejecting this response because:
We need a detail Invoice from you so we know what we bought what it cost and when it was bought. This will allow us to upgrade our homeowner insurance and qualify for all the warranty's provided buy the cabinet, backsplash, countertop and Delta Faucett manufactures. For instance the Canyon Creek Cabinets have a life time warranty but we have no way to validate our warranty without an Invoice to prove we are the owners. The same thing applies to everything else. We have not received a single pice of paper from you regarding the warrant or anything else for this job. The only way I found out there was a Lifetime warranty on them was by visiting the Canyon Creek Showroom.Your last response claimed that you sent us some receipts. That is crazy I have never received any paper from you of any kind. I did ask you for information however on the following emails 11/22, 11/29, 12/02, 12/04, 12/07, 12/08 you never responded to any of these requests. Here are the checks we paid to Cascade Design/Build ck#3996 $15,304.49 ck#4008 $940.37 ck#4009 $4,101.23 ck#4025 $429.04 ck#4029 $4,372.71 ck#4035 $4372.71 ck#4036 #4372.71 ck#4037 $4372.71 ck#4045 $4372.71 ck#4046 $4372.71 ck#1521 $8,031.49 = $55,042.88 This is the amount of dollars your invoice should cover.We keep the invoice from all our home improvement projects in a separate folder so they can be used to increase the Cost Basis of our home. This will allow us to save thousands of dollars in capital gains tax when we sell our home. We want an invoice from you that shows how our $55,042.88 was used and what was purchased. It should be able to pass an IRS audit where the cost may be checked to be sure they are reasonable. This will allow us to claim the Capital Gains tax savings we are entitled to.I hope you are not doing this to all your customers if so they could loose thousands of dollars in capital Gain tax relief when they sell their homes.It was interesting in your last response when you said that a total breakdown of the entire project cost would not be possible. Here is a general description of a contractor from Wikipedia. "Responsibilities may include applying for building permits, securing the property, providing temporary utilities on site, managing personnel on site, providing site surveying and engineering, disposing or recycling of construction waste, monitoring schedules and cash flows, and maintaining ACCURATE RECORDS."It appears from your last response your accurate records for the entire project are not available. You are a licensed business and I am sure all these records are available.The reason the PUCK and under cabinet lights were not installed is because these cabinets are designed to have trim pieces installed under the cabinet. The lights are then installed and hidden behind that trim. Since you never installed the trim for us the electrician had no place to install the lights. You are the contractor it was your job to coordinate the cabinet installer and electricians work so all parts of the job could be completed.  Currently we have no over the sink lights and no under cabinet lights. And by the way all those trim pieces are still laying in the garage where Canyon Creek delivered them, they must be worth $600 dollars and since we paid for them and they were not installed for us we want a refund for them also. We are ready any time to get Faucet changed out just send me an email to give me the date and time.The Conversion of existing sws to 4 way and add 2-4 Way switch's was not done as described in Change notice 4. Instead 2 - 2 way switches were converted to 3 way and 1 - 3 way added, it takes a lot less time to install one additional 3 way than 2 new 4 way switches. We want a refund for the labor and material saved by not installing the 4-way switches. $ 150Your last response claims that the sw by the bathroom was converted to 4 way that doesn't make any since because the other two switches it works with are 3 - Way a 4 way in that location would not be required. The labor cost saved by running a new cable through the ceiling and down a wall by the front bedroom for an additional 4 Way Sw is a very time consuming job that we paid for and was never done.The faulty circuit breaker kept turning of all the kitchen and dinning room lights. I emailed the electrician and they said the failure would stop after a few weeks. I finally asked a friend about this and he found that one of the circuit breakers installed (which should have been new) was an older used breaker with a bare spot on the ground lead. He replaced it for me which corrected the problem, I want a refund for the new breaker.I don't see why you are charging us $450 for your carpenter and the pictures you took. Normally I don't pay anyone to take pictures. That carpenter doesn't work for me he works for you.----------------------The way I see these rebates is as follows:  $2,186.36- 712 PUCK Lights not installed- 48  Faulty Circuit Breaker- 150 change notice 4 way sws- 600 Cabinet TrimBoards not installed- 500 Under Cabinet Lights not installed$2,186.36 - $2,010 = $176.36We will send you a check for this amount after you replace our Faucet.Sincerely,[redacted]