Complaint: [redacted] I am rejecting this response because: We need a detail Invoice from you so we know what we bought what it cost and when it was boughtThis will allow us to upgrade our homeowner insurance and qualify for all the warranty's provided buy the cabinet, backsplash, countertop and Delta Faucett manufacturesFor instance the Canyon Creek Cabinets have a life time warranty but we have no way to validate our warranty without an Invoice to prove we are the ownersThe same thing applies to everything elseWe have not received a single pice of paper from you regarding the warrant or anything else for this jobThe only way I found out there was a Lifetime warranty on them was by visiting the Canyon Creek Showroom.Your last response claimed that you sent us some receiptsThat is crazy I have never received any paper from you of any kindI did ask you for information however on the following emails 11/22, 11/29, 12/02, 12/04, 12/07, 12/you never responded to any of these requestsHere are the checks we paid to Cascade Design/Build ck#$15,ck#$ck#$4,ck#$ck#$4,ck#$ck##ck#$ck#$ck#$ck#$8,= $55,This is the amount of dollars your invoice should cover.We keep the invoice from all our home improvement projects in a separate folder so they can be used to increase the Cost Basis of our homeThis will allow us to save thousands of dollars in capital gains tax when we sell our homeWe want an invoice from you that shows how our $55,was used and what was purchasedIt should be able to pass an IRS audit where the cost may be checked to be sure they are reasonableThis will allow us to claim the Capital Gains tax savings we are entitled to.I hope you are not doing this to all your customers if so they could loose thousands of dollars in capital Gain tax relief when they sell their homes.It was interesting in your last response when you said that a total breakdown of the entire project cost would not be possibleHere is a general description of a contractor from Wikipedia"Responsibilities may include applying for building permits, securing the property, providing temporary utilities on site, managing personnel on site, providing site surveying and engineering, disposing or recycling of construction waste, monitoring schedules and cash flows, and maintaining ACCURATE RECORDS."It appears from your last response your accurate records for the entire project are not availableYou are a licensed business and I am sure all these records are available.The reason the PUCK and under cabinet lights were not installed is because these cabinets are designed to have trim pieces installed under the cabinetThe lights are then installed and hidden behind that trimSince you never installed the trim for us the electrician had no place to install the lightsYou are the contractor it was your job to coordinate the cabinet installer and electricians work so all parts of the job could be completed Currently we have no over the sink lights and no under cabinet lightsAnd by the way all those trim pieces are still laying in the garage where Canyon Creek delivered them, they must be worth $dollars and since we paid for them and they were not installed for us we want a refund for them alsoWe are ready any time to get Faucet changed out just send me an email to give me the date and time.The Conversion of existing sws to way and add 2-Way switch's was not done as described in Change notice Instead - way switches were converted to way and - way added, it takes a lot less time to install one additional way than new way switchesWe want a refund for the labor and material saved by not installing the 4-way switches$ 150Your last response claims that the sw by the bathroom was converted to way that doesn't make any since because the other two switches it works with are - Way a way in that location would not be requiredThe labor cost saved by running a new cable through the ceiling and down a wall by the front bedroom for an additional Way Sw is a very time consuming job that we paid for and was never done.The faulty circuit breaker kept turning of all the kitchen and dinning room lightsI emailed the electrician and they said the failure would stop after a few weeksI finally asked a friend about this and he found that one of the circuit breakers installed (which should have been new) was an older used breaker with a bare spot on the ground leadHe replaced it for me which corrected the problem, I want a refund for the new breaker.I don't see why you are charging us $for your carpenter and the pictures you tookNormally I don't pay anyone to take picturesThat carpenter doesn't work for me he works for you.----------------------The way I see these rebates is as follows: $2,186.36- PUCK Lights not installed- Faulty Circuit Breaker- change notice way sws- Cabinet TrimBoards not installed- Under Cabinet Lights not installed$2,- $2,= $176.36We will send you a check for this amount after you replace our Faucet.Sincerely, [redacted]
Attached here is our follresponse to the above complaintAlso attached is a complete copy of the signed and approved original specifications and costing for the [redacted] remodel projectThe homeowners subsequently requested, and paid for, additional work, documented in change ordersIf you wish, we can forward those as well Please let us know if there is any additional information we can provide Best regards, Doug R [redacted]
This warranty-related work was already completed in a timely fashion last week, after following up with the cabinet company, ordering the replacement cabinet doors, and scheduling the installation along with minor adjustment to a couple of drawer fronts
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
Complaint: [redacted] I am rejecting this response because :As far as the wall not being an important support wall it provided major Knee Wall support for ft of roofYour carpenter provided a temp support under my direction on Dec We were left with out full support from OCT to Dec (when I installed a Jack Post to support the ceiling)If a heavy snow would have occurred during that time frame some severe damage could have occurred to our roof without this supportAs it is now we are having problems with two doors in the kitchen area closing correctly because of this.Our contract does not say anything about accepting the removal of a roof support wall (that would be crazy) the contract stated "Open up the non-bearing doorway wall" That was the whole reason for accepting the jobIf all those other things you are dreaming up were really in our copy of the contract we would never have accepted the jobI totally disapprove of the way this job was handledContractors should not remove ANY kind of support wall without providing a direct replacement immediately, even if the customer wants you toThat is dangerous and irresponsible.We do not understand what a "Fixed Price" means normally when I purchase something I always get a receipt or an invoiceThis should be explained fully in the contractIn fact my copy of the contract that you and I signed on July 30, does not contain any pricing information at allI can send you a copy if you wantI assumed the final pricing would be determined at the end of the job.Currently the roof support addition has been completed at my expense so we can stop discussing thatWe are anxious to get this job closedNow that we know you agree to the floor replacement I will call and set it up right away.This is a $55,kitchen so we are asking our insurance company for additional coverage, but they want to know the cost of cabinets, backsplash and countertopSince you paid for these changes we want you to give us that information.You need to replace the sink water Faucett damaged during installation.The following refunds are needed:$for PUCK lights never installed$for a switch and under cabinet lights never installed, since I have no invoice I priced these at Lowes and for our cabinets it would be $715.$for the difference to install way switch instead of way switches.$ for the replacement of faulty circuit breakerSincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: We need a detail Invoice from you so we know what we bought what it cost and when it was boughtThis will allow us to upgrade our homeowner insurance and qualify for all the warranty's provided buy the cabinet, backsplash, countertop and Delta Faucett manufacturesFor instance the Canyon Creek Cabinets have a life time warranty but we have no way to validate our warranty without an Invoice to prove we are the ownersThe same thing applies to everything elseWe have not received a single pice of paper from you regarding the warrant or anything else for this jobThe only way I found out there was a Lifetime warranty on them was by visiting the Canyon Creek Showroom.Your last response claimed that you sent us some receiptsThat is crazy I have never received any paper from you of any kindI did ask you for information however on the following emails 11/22, 11/29, 12/02, 12/04, 12/07, 12/you never responded to any of these requestsHere are the checks we paid to Cascade Design/Build ck#$15,ck#$ck#$4,ck#$ck#$4,ck#$ck##ck#$ck#$ck#$ck#$8,= $55,This is the amount of dollars your invoice should cover.We keep the invoice from all our home improvement projects in a separate folder so they can be used to increase the Cost Basis of our homeThis will allow us to save thousands of dollars in capital gains tax when we sell our homeWe want an invoice from you that shows how our $55,was used and what was purchasedIt should be able to pass an IRS audit where the cost may be checked to be sure they are reasonableThis will allow us to claim the Capital Gains tax savings we are entitled to.I hope you are not doing this to all your customers if so they could loose thousands of dollars in capital Gain tax relief when they sell their homes.It was interesting in your last response when you said that a total breakdown of the entire project cost would not be possibleHere is a general description of a contractor from Wikipedia"Responsibilities may include applying for building permits, securing the property, providing temporary utilities on site, managing personnel on site, providing site surveying and engineering, disposing or recycling of construction waste, monitoring schedules and cash flows, and maintaining ACCURATE RECORDS."It appears from your last response your accurate records for the entire project are not availableYou are a licensed business and I am sure all these records are available.The reason the PUCK and under cabinet lights were not installed is because these cabinets are designed to have trim pieces installed under the cabinetThe lights are then installed and hidden behind that trimSince you never installed the trim for us the electrician had no place to install the lightsYou are the contractor it was your job to coordinate the cabinet installer and electricians work so all parts of the job could be completed Currently we have no over the sink lights and no under cabinet lightsAnd by the way all those trim pieces are still laying in the garage where Canyon Creek delivered them, they must be worth $dollars and since we paid for them and they were not installed for us we want a refund for them alsoWe are ready any time to get Faucet changed out just send me an email to give me the date and time.The Conversion of existing sws to way and add 2-Way switch's was not done as described in Change notice Instead - way switches were converted to way and - way added, it takes a lot less time to install one additional way than new way switchesWe want a refund for the labor and material saved by not installing the 4-way switches$ 150Your last response claims that the sw by the bathroom was converted to way that doesn't make any since because the other two switches it works with are - Way a way in that location would not be requiredThe labor cost saved by running a new cable through the ceiling and down a wall by the front bedroom for an additional Way Sw is a very time consuming job that we paid for and was never done.The faulty circuit breaker kept turning of all the kitchen and dinning room lightsI emailed the electrician and they said the failure would stop after a few weeksI finally asked a friend about this and he found that one of the circuit breakers installed (which should have been new) was an older used breaker with a bare spot on the ground leadHe replaced it for me which corrected the problem, I want a refund for the new breaker.I don't see why you are charging us $for your carpenter and the pictures you tookNormally I don't pay anyone to take picturesThat carpenter doesn't work for me he works for you.----------------------The way I see these rebates is as follows: $2,186.36- PUCK Lights not installed- Faulty Circuit Breaker- change notice way sws- Cabinet TrimBoards not installed- Under Cabinet Lights not installed$2,- $2,= $176.36We will send you a check for this amount after you replace our Faucet.Sincerely, [redacted]
Attached here is our follresponse to the above complaintAlso attached is a complete copy of the signed and approved original specifications and costing for the [redacted] remodel projectThe homeowners subsequently requested, and paid for, additional work, documented in change ordersIf you wish, we can forward those as well Please let us know if there is any additional information we can provide Best regards, Doug R [redacted]
This warranty-related work was already completed in a timely fashion last week, after following up with the cabinet company, ordering the replacement cabinet doors, and scheduling the installation along with minor adjustment to a couple of drawer fronts
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
Complaint: [redacted] I am rejecting this response because :As far as the wall not being an important support wall it provided major Knee Wall support for ft of roofYour carpenter provided a temp support under my direction on Dec We were left with out full support from OCT to Dec (when I installed a Jack Post to support the ceiling)If a heavy snow would have occurred during that time frame some severe damage could have occurred to our roof without this supportAs it is now we are having problems with two doors in the kitchen area closing correctly because of this.Our contract does not say anything about accepting the removal of a roof support wall (that would be crazy) the contract stated "Open up the non-bearing doorway wall" That was the whole reason for accepting the jobIf all those other things you are dreaming up were really in our copy of the contract we would never have accepted the jobI totally disapprove of the way this job was handledContractors should not remove ANY kind of support wall without providing a direct replacement immediately, even if the customer wants you toThat is dangerous and irresponsible.We do not understand what a "Fixed Price" means normally when I purchase something I always get a receipt or an invoiceThis should be explained fully in the contractIn fact my copy of the contract that you and I signed on July 30, does not contain any pricing information at allI can send you a copy if you wantI assumed the final pricing would be determined at the end of the job.Currently the roof support addition has been completed at my expense so we can stop discussing thatWe are anxious to get this job closedNow that we know you agree to the floor replacement I will call and set it up right away.This is a $55,kitchen so we are asking our insurance company for additional coverage, but they want to know the cost of cabinets, backsplash and countertopSince you paid for these changes we want you to give us that information.You need to replace the sink water Faucett damaged during installation.The following refunds are needed:$for PUCK lights never installed$for a switch and under cabinet lights never installed, since I have no invoice I priced these at Lowes and for our cabinets it would be $715.$for the difference to install way switch instead of way switches.$ for the replacement of faulty circuit breakerSincerely, [redacted]