The problem resulting in the leak was not due to our workmanship or material installed on the lower roof Our technicians did visit the property and removed some vinyl siding panels After such time it was evident that the water infiltration was above the recently installed roof
Our technicians did apply silicone and aluminum kick out plates in the suspected area however this may be only a temporary solution as the upper roof is beyond its physical life and is beginning to deteriorate at the roof rakes contributing to the problem.Regards,Mark B***
Dear [redacted]During out meeting on March 14, 2015 I had clearly explained to you in detail the problems associated with your roof and some of the possible temporary solutions. It was determined at the time that the roof shingles are nearing the end of their physical life and should be...
replaced in the near future. However, a temporary solution was mutually agreed upon between us. The temporary solution included the installation of a ridge vent, installation of new plumbing collars, and the re-nailing and sealing the shingles that were beginning to cup and lift.All of this work was completed in a professional manner by our service technician at the end of March 2015. We were contacted by you near the end of July of 2015 indicating that the work was only partially completed. This is simply not correct. The problem of cupping and lifting of the shingles shall be an ongoing problem until the roof is replaced. As discussed this is a common occurrence for roof shingles as old as the ones on your home. The photos you provided of the galvanized flashing for the chimney stack is typical and common and not part of your problem.M.A.K. Construction Corp. prides itself on quality workmanship as provided to you for over 25 years. Please find the check in the amount of $180.00 you requested as our good will gesture.Sincerely,Marian K[redacted]PresidentM.A.K. Construction Corp.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me, pending receipt of the check in the amount of $180.00 as indicated by the company being refunded.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
I also thank the business for coming out to my property this past week to assess the situation.
Regards,
[redacted]
The problem resulting in the leak was not due to our workmanship or material installed on the lower roof Our technicians did visit the property and removed some vinyl siding panels After such time it was evident that the water infiltration was above the recently installed roof
Our technicians did apply silicone and aluminum kick out plates in the suspected area however this may be only a temporary solution as the upper roof is beyond its physical life and is beginning to deteriorate at the roof rakes contributing to the problem.Regards,Mark B***
Dear [redacted]During out meeting on March 14, 2015 I had clearly explained to you in detail the problems associated with your roof and some of the possible temporary solutions. It was determined at the time that the roof shingles are nearing the end of their physical life and should be...
replaced in the near future. However, a temporary solution was mutually agreed upon between us. The temporary solution included the installation of a ridge vent, installation of new plumbing collars, and the re-nailing and sealing the shingles that were beginning to cup and lift.All of this work was completed in a professional manner by our service technician at the end of March 2015. We were contacted by you near the end of July of 2015 indicating that the work was only partially completed. This is simply not correct. The problem of cupping and lifting of the shingles shall be an ongoing problem until the roof is replaced. As discussed this is a common occurrence for roof shingles as old as the ones on your home. The photos you provided of the galvanized flashing for the chimney stack is typical and common and not part of your problem.M.A.K. Construction Corp. prides itself on quality workmanship as provided to you for over 25 years. Please find the check in the amount of $180.00 you requested as our good will gesture.Sincerely,Marian K[redacted]PresidentM.A.K. Construction Corp.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me, pending receipt of the check in the amount of $180.00 as indicated by the company being refunded.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
I also thank the business for coming out to my property this past week to assess the situation.
Regards,
[redacted]