Cascade Gardens Spa & Wellness

Initial Business Response / [redacted] (1000, 11, 2016/03/09) */ To whom it may concern, The contract signed on 12/15/by Mrand Mrs***, states that the client is responsible for the Transfer Fees being referenced in this complaint Mrand Mrs [redacted] initialed and signed the contract on 12/15/stating that everything that was promised to them was documented and clearly explained.Mrand Mrs [redacted] contacted Vacation Market Network CEO [redacted] via email on 2/18/expressing concerns over a difference in the initial quoted transfer fee versus the one that they received from our transfer company Mr [redacted] sent them a response on 2/18/stating that he would have this issue addressed as soon as possibleMrand Mrs [redacted] were then sent a reply from VMN's administrator [redacted] ***, on 2/22/stating that VMN would honor the terms of the contract that was signed by Mrand Mrs [redacted] and would cover any difference in transfer fees incurred that existed outside of the contract that Mrand Mrs [redacted] signed and initialed.A response from Mrand Mrs [redacted] was never received Thank you, [redacted] Vice President VMN [redacted]

Initial Business Response / [redacted] (1000, 19, 2016/02/19) */ The contract states that the client is responsible for the Transfer Fees.Client did not follow through with this process which was initiated on 10.17.2015.The program was presented on a live website through the internet before purchaseClient has used the program since becoming a member, for a hotel stay on We have followed through on everything that was promised and client also initialed in their contract that everything that was promised to them was documented Initial Consumer Rebuttal / [redacted] (3000, 21, 2016/02/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) We were presented the program at a meeting at a restaurant There were men that were very intent in getting the process completedThey put all the paper work in front of us pointing out where to signWe asked specifically if this was all we had to payThe only thing they said we had to pay was our current maintenance fee on our weekWe did not know of the additional transfer fee till we got the emailAt that time we called trying to get our money backAfter several tries they told us they would not give our money back Yes we used the service one time for a hotelWe are not complaining about the service but just the way we were laid to at the meeting If they want the time share I want them to pay any other charges involved and really would like to get all our money back Final Business Response / [redacted] (4000, 23, 2016/02/22) */ The contract states that the client is responsible for the Transfer FeesClient did not follow through with this process which was initiated on The program was presented on a live website through the internet before purchaseClient has used the program since becoming a member, for a hotel stay on We have followed through on everything that was promised Client initialed and signed the contract three different times on three separate pages that everything that was promised to them was documented and clearly explained Final Consumer Response / [redacted] (4200, 25, 2016/03/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) We do not have any problems with the service, other than online prices are as good as what we have found with VMNOur problem was the way we were pushed through the signing of the contractWe asked about charges and were told everything except the maintenance fees were paid forIf we had been able to read all the papers we signed we would have been there all night I will not pay any more money to transfer my time shareI would like to get my money back and keep my time shareWith that money I can pay the maintenance fee for several years Thank you

Initial Business Response /* (1000, 5, 2016/05/10) */
Contact Name and Title: *** ***, CEO
Contact Phone: ***
Contact Email: ***@vacationmarketnetwork.com
Regarding Revdex.com Complaint Case# *** (Ref#XX-XXXXX-XXXXXX-X-XXX)
To whom it may concern
The transfer contract for Mr
and Mrs*** states in section F that:
"Owner agrees to pay any bill, fee, tax and/or assessment issued for days after
delivering, by certified mail, a property executed & notarized Deed or Right to Use
Document to Vacation Market NetworkOwner understands that in addition to the
aforementioned Deed or Right to Use Document, Owner must send the last
maintenance fee bill, proof of payment, verification form, usage statement, copies
of all Owner's drivers licenses, and (if a Wyndham property) a copy of an estoppel
certificateOwner understands that the transfer process, and the day period
during which Owner is still responsible for all bills, fees, taxes and assessments,
will not begin until all required documents, information and the Transfer Fee
(as described below) are received by Vacation Market Network
Section I states that: The resort approval and transfer proces for Westgate,
Bluegreen, Diamond and Southwest managed properties may take up to months
Therefore, item F (above) is days for those properties.The client did not deliver all required documentation to Sumday Vacations until April
6th, Sumday Vacations issued a letter to the ***'s explaning that their
transfer would take longer than anticipated because they delivered their paperwork
on April 6th, The client signed and initialed all required fields of their contract stating that they
understood their contract and had everything explained to them clearly
We have followed through on everything that was promised and client also initialed
in their contract that everything that was promised to them was documented
Thank you,
*** ***
CEO, VMN
***
Initial Consumer Rebuttal /* (3000, 7, 2016/05/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not believe that my timeshare property is managed by any of the companies mentioned, although, even if it is managed by any of those companies, the transfer should be completed within months from the date of delivery, which brings us to October, Sumday Vacations indicated they cannot transfer my timeshare until Additionally, I do not accept VMN's response because the explanation given to me from Sumday Vacations as to why they cannot transfer my timeshare is not the same what *** ***, CEO of VMN, indicated in his response aboveIt is true that I signed and initialed all required fields of the contract and understood everything that was explained; however, there were no deadline dates or time limits mentioned verbally or in writing for submitting paperwork in order to complete a transferVMN has not followed through on everything that was promisedVMN also needs to explain their last statement that "client also initialed
in their contract that everything that was promised to them was documented." I do not understand that statement
Final Business Response /* (4000, 15, 2016/05/20) */
***Document Attached***
Regarding Revdex.com Complaint Case# *** (Ref#XX-XXXXX-XXXXXX-X-XXX)
To whom it may concern
Mrand Mrs*** attempted to contact Mr*** *** on April 27, Clients
did not leave a voice message for Mr*** or attempt any further contact with he
or his company, Vacation Market Network before filing claim with the RevDex.comAll usual processes of procedure were carried out regarding Mrand Mrs
***'s account and things were progressing on course as planed with the transfer at
SumdayMrand Mrs*** received a letter from Sumday only stating that they would
not be able to use the week with their resort if transfer were to progressNothing
was said or alluded to that their property would not transfer as planned
We regret that Mrand Mrs*** are not satisfied with he services we provided to themHowever, upon further contact with Mrs*** we believe that VMN and the ***'s
have come to a mutual resolutionVacation Market Network will aide the ***'s via
a more personal route and aide in getting their names removed from the titles on their
propertyVacation Market Network will transfer the title into CEO *** ***'s
name and pursue a refund of transfer fees via Sumday VacationsMrand Mrs
***'s resort, Fantasea Flagship Resort have *** contacted on their behalf and
documentation regarding the above mentioned transfer will be mailed via USPS on
Upon receipt of the documentation from Fantasea, Mrs*** has agreed
to scan all documents received and send them to VMN Administrator *** *** for
reviewWe will provide Mrs *** with aide in completing the documentation and getting
it sent to her resort for processingMrs*** has agreed to pay resort processing fees
issued by Fantasea Flagship Resorts
Thank you,
*** ***
CEO, VMN
***

Initial Business Response /* (1000, 19, 2016/02/19) */
The contract states that the client is responsible for the Transfer Fees.Client did not follow through with this process which was initiated on 10.17.2015.The program was presented on a live website through the internet before purchase. Client...

has used the program since becoming a member, for a hotel stay on 10.10.2015. We have followed through on everything that was promised and client also initialed in their contract that everything that was promised to them was documented.
Initial Consumer Rebuttal /* (3000, 21, 2016/02/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We were presented the program at a meeting at a restaurant There were 2 men that were very intent in getting the process completed. They put all the paper work in front of us pointing out where to sign. We asked specifically if this was all we had to pay. The only thing they said we had to pay was our current maintenance fee on our week. We did not know of the additional transfer fee till we got the email. At that time we called trying to get our money back. After several tries they told us they would not give our money back.
Yes we used the service one time for a hotel. We are not complaining about the service but just the way we were laid to at the meeting.
If they want the time share I want them to pay any other charges involved and really would like to get all our money back.
Final Business Response /* (4000, 23, 2016/02/22) */
The contract states that the client is responsible for the Transfer Fees. Client did not
follow through with this process which was initiated on 10.17.2015. The program was
presented on a live website through the internet before purchase. Client has used the
program since becoming a member, for a hotel stay on 10.10.2015. We have followed
through on everything that was promised.
Client initialed and signed the contract three different times on three separate pages
that everything that was promised to them was documented and clearly explained.
Final Consumer Response /* (4200, 25, 2016/03/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We do not have any problems with the service, other than online prices are as good as what we have found with VMN. Our problem was the way we were pushed through the signing of the contract. We asked about charges and were told everything except the maintenance fees were paid for. If we had been able to read all the papers we signed we would have been there all night.
I will not pay any more money to transfer my time share. I would like to get my money back and keep my time share. With that money I can pay the maintenance fee for several years.
Thank you.

To whom it may concern,
We do not feel that this complaint is valid and should not have been filed with the Revdex.com. We feel that this is an abuse of the Revdex.com and the services that they provide clients and businesses. This client never contacted us after the completion of their...

membership with Vacation Market Network. We have upheld every aspect of our agreement with Mr. and Mrs. [redacted] in regards to their membership with our company. [redacted] is another company entirely from Vacation Market Network. They signed a separate contract with [redacted]. The complaint should have been filed with them. However, Mr. and Mrs. [redacted] have been in constant contact with [redacted] and have been updated on the status of their property. This is via their own admission via the attached info they submitted to the Revdex.com outlining a series of dates in correlation to info and actions taken regarding their transfer. Mr. and Mrs. [redacted] were told on more than one occasion that their property was going to be a very difficult one to transfer because it was located in Mexico. They were aware of this when they signed a contract with our company and entered into the transfer process with [redacted]. This was the reason why they contracted with Vacation Market Network. They needed help in removing this property from their names because the property was a nuisance.
The clients had to pay their 2017 maintenance fee because the clients borrowed that week from the resort. This was something only Mr. and Mrs. [redacted] had control over. The property cannot be transferred if there are any outstanding balances owed. This was also fully explained in documents signed by Mr. and Mrs. [redacted].
The properties parent company has been causing issues with the legal paperwork and was trying to prevent things from being processed in a timely manner. There is nothing anyone could have done regarding the unprofessionalism of the property in Mexico. Legal documents regarding property transfers take time to pass back and fourth between resort and clients and if the resorts are putting up hurdles to slow the process, there is nothing we can do to prevent that other than waiting. As it stands now however, [redacted] has informed us that Mr. and Mrs. [redacted]'s property is in the final stages of completion regarding the transfer process. To interfere in this process now would create a much longer process in reaching completion.
The items we stated above can be verified by Mr. and Mrs. [redacted]'s own admission in the documentation provided with their complaint submission. The timeline is presented and the course of actions taken by [redacted] is plainly shown. Any late fees or maintenance fees accumulated during the transfer process are solely the responsibility of the client. This is stated in documentation by Vacation Market Network and [redacted] that was signed by Mr. and Mrs. [redacted]. They signed these contracts, thus acknowledging that everything involving their membership was clearly presented to them and that they understood all processes involved.
Attached to this document will be further information regarding the property transfer of Mr. and Mrs. [redacted] that was sent to us by [redacted].
Our administrator [redacted] contacted Mr. and Mrs. [redacted] on May 30, 2017 as soon as we received the Revdex.com complaint. Mr. and Mrs. [redacted] aggressively stated that the only way they would resolve this issue would be when they receive documentation from the resort stating that their property was transferred. We do not feel that this complaint is fair or justified because we have done everything we agreed to do regarding the contract signed by Mr. and Mrs. [redacted]. They were fully aware of the complications regarding the transfer of this property. It is unfortunate that Mr. and Mrs. [redacted] have refused to work toward a resolution to this issue with us. We have however done everything possible in resolving the complaint with Mr. and Mrs. [redacted].
Thank you,
[redacted]
CEO VMN

Initial Business Response /* (1000, 13, 2015/09/09) */
Vacation Market Network is a consulting company, as we state in our live website presentations. We help owners find the services they need with other companies and charge a small fee to the companies they choose for that service. This client...

chose 2 different options, 1.) a liquidation of her timeshare, and 2.) a travel program both of which were handled by [redacted] The credit card was run on [redacted] merchant account, and the check was deposited into [redacted] Bank account. Vacation Market Network has no access to either of these accounts. Vacation Market Network maintains it's own merchant account, and it's own bank account. We can not return monies that we never received. This client's complaint is with [redacted] and not Vacation Market Network. That being said, we are certainly willing to help this client in any way we can.

Initial Business Response /* (1000, 11, 2016/03/09) */
To whom it may concern,
The contract signed on 12/15/2015 by Mr. and Mrs. [redacted], states that the client is
responsible for the Transfer Fees being referenced in this complaint.
Mr. and Mrs. [redacted] initialed and signed the contract on...

12/15/2015 stating that
everything that was promised to them was documented and clearly explained.Mr. and Mrs. [redacted] contacted Vacation Market Network CEO [redacted]
via email on 2/18/2016 expressing concerns over a difference in the initial
quoted transfer fee versus the one that they received from our transfer company.
Mr. [redacted] sent them a response on 2/18/2016 stating that he would have this
issue addressed as soon as possible. Mr. and Mrs. [redacted] were then sent a reply
from VMN's administrator [redacted], on 2/22/16 stating that VMN would honor
the terms of the contract that was signed by Mr. and Mrs. [redacted] and would cover
any difference in transfer fees incurred that existed outside of the contract that
Mr. and Mrs. [redacted] signed and initialed.A response from Mr. and Mrs. [redacted] was never received.
Thank you,
[redacted]
Vice President VMN
[redacted]

Initial Business Response /* (1000, 9, 2016/07/07) */
Regarding Revdex.com Complaint ID#: XXXXXX Consumer: [redacted]
To whom it may concern.
Mrs. [redacted] contacted Sumday Vacations regarding their timeshare transfer on May 4, 2016 expressing concerns over a courtesy letter that they had...

received from Sumday Vacations simply stating that Sumday Vacations would be transferring her property for 2017 as she had elected to use her 2016 time. After the letter was further explained to her she requested to receive a written statement of what had been discussed. Sumday Vacations explained to Mrs [redacted] that the letter that was sent to the Creamers was the written statement of everything that they had discussed. Sumday Vacations advised Mrs. [redacted] to re-read the letter again after their conversation was concluded. Mrs. [redacted] told Sumday Vacations that she "refused to pay another thousand dollars..." The Sumday Vacations Rep asked Mrs. [redacted] what was giving her the impression that she would have to do so. The
Sumday Rep asked Mrs. [redacted] what was making her upset. Mrs. [redacted] replied "that's just the way its going to be for awhile.." The Rep from Sumday Vacations told Mrs. [redacted] that if she still had concerns regarding her transfer that she could call them back at any time and they would be happy to assist her. To the best of Vacation
Market Network's knowledge, with everything provided by Sumday Vacations, Mr. and Mrs. [redacted]'s timeshare transfer is on course as it should be. We believe that Mrs. [redacted] did not fully understand the letter that was sent to she and her husband that was a basic form letter going over Sumday Vacations policies regarding their transfers.
Vacation Market Network was not contacted by Mr. or Mrs. [redacted] regarding their transfer prior to this Revdex.com Complaint. Sumday Vacations attempted to contact Mr. and Mrs. [redacted] on June 24, 2016 after Vacation Market Network contacted them with
concerns over a complaint filed by Mr. and Mrs. [redacted] with the Revdex.com. Mr. and Mrs. [redacted] did not answer this call or the voice mail that was left for them by either Vacation Market Network or Sumday Vacations.
Vacation Market Network will always strive to make sure its members are happy and content with its services. However, our company cannot make those members happy who do not give us the opportunity to do so. Vacation Market Network provides the service of timeshare transfer using transfer companies that we work with to get our
members the best transfer rates available for each of their unique circumstances. These rates are not available to non members. We assist our members in any way we can with their transfer processes acting as a liaison between member and transfer company. However, our members have to cooperate and follow the instructions for
transfers sent to them by these companies. Transfers do not transfer smoothly without the complete cooperation of the members involved. We regret that Mr. and Mrs. [redacted] were alarmed when they received the standard transfer letter from Sumday Vacations. However, we have made attempts at rectifying this situation with Mrs. [redacted]. All documentation was explained. As far as we are aware, the transfer of Mr. and Mrs.
[redacted]'s timeshare is on course with the usual timetable given by Sumday Vacations. This timetable however does rely on complete cooperation by the timeshare owner. We will still attempt contact with Mr. and Mrs. [redacted] to keep them updated on their timeshare transfer status, as is our policy that we carry out with all of our members conducting transfers via these affiliated companies.
Thank you,
[redacted]
CEO, VMN
[redacted]
Initial Consumer Rebuttal /* (2000, 11, 2016/07/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
IF THE TRANSACTION IS COMPLETED BEFORE DECEMBER31,2016 AND NO FURTHER EXPENSES OCCUR.
THANK YOU FOR YOUR HELP.

I cannot access the response to my complaint.
[redacted]