Cascade Home Decor LLC

Customer has purchased furniture on 11/30/2014 (see Exhibit #1) and has picked up the furniture on 12/02/2014 (see Exhibit #2).
 
On March 14, 2015 Cascade Home Decor has received complaint  from the customer about wedge of the sectional they bought. We have asked the customer to email...

us pictures of the wedge that needs repair. The customer have done so and emailed us ONLY ONE CLOSE picture on March 16, 2015. We have requested some more pictures for us to forward it to the manufacturer on March 17, 2015 (see Exhibit #3).
 
At the same time Cascade Home Decor has immediately contacted the manufacturer about this issue and forwarded the request of the factory to bring the wedge to the store to replace it.
 
Customer has failed to bring the wedge to the store for continuous period of time. Cascade Home Decor has reminded the customer over the phone more than one time to bring the wedge for warranty repair with no response from the customer.
 
This particular manufacturer has a warranty for a six month period from the date of purchase (11/30/2014)  And the customer files complaint on October 09, 2015
 
We believe that we have done everything possible to help the customer and resolve the issue
 
 
 
If  more information is needed please call us 503 894 8877
 
Cascade Home Decor