Complaint: [redacted] I am rejecting this response because:Those cables you told me came off a demo boat which in return where used cables, and also not the right lengthYou think I am that stupid of a customer that I don't know the difference between new and used???? Never seen new cables old dried up grease on them, scuffed up all over....You might think they are new but they are far from that..Original cables you ordered where for a 20' boatAnd these cables that are on there are still to long(Showed different marine mechanic, and that is what he stated)Again if you can order the proper cables, which is what I was paying you for, and ship them I will take care of the restI am very unhappy with this whole situation, but I am not just going to give up an walk awayI have nothing but time on my end until things are made rightSincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: Nothing was done rightStated to Ken it would take hrs to get there (6hrs round trip)So he insisted that I get there at 8am so that way they can get everything doneHe also stated it was only going to take 4-5hrs to install motor and cablesWas overcharged to install pump (lower unit)I contacted Mercury and they stated they never ship the motor with the pump attached, and that it is always separateAlso Mercury stated it should of only taken an hour to installAlso my inspection sheet was never filled out for when the motor arrived So Ken what did you inspect when you put this motor on then, because you where up front most of the day helping other customersAlso I was over charged for install of the pump because you didn't know what you where doingAlso I was overcharged for the used cables that are on my boat stillAnd why would I want to drive 6hrs to come do there to a shady, dishonest shop when you had the boat there 8hrs and should of done everything right the first timeOh yeah and you stated to me the last conversation that "you where rushed for time"...I had everything prepped and ready for the install, which should of shaved off a lot of timeI will not come back down to your dirt hole shopI wont waste anymore time with a lying mechanic as your selfAnd I will never trust you againI even gave them the spec of my boat Wooldridge 17.5ft Alaskan, which if they looked up Wooldridge it would of gave them the specs on what to order, but I guess that was to hard to do.....Nothing about this shop is right.....I am very pissed off, and this is far from over with.....Sincerely, [redacted] *** ***
Complaint: [redacted] I am rejecting this response because:Those cables you told me came off a demo boat which in return where used cables, and also not the right lengthYou think I am that stupid of a customer that I don't know the difference between new and used???? Never seen new cables old dried up grease on them, scuffed up all over....You might think they are new but they are far from that..Original cables you ordered where for a 20' boatAnd these cables that are on there are still to long(Showed different marine mechanic, and that is what he stated)Again if you can order the proper cables, which is what I was paying you for, and ship them I will take care of the restI am very unhappy with this whole situation, but I am not just going to give up an walk awayI have nothing but time on my end until things are made rightSincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: Nothing was done rightStated to Ken it would take hrs to get there (6hrs round trip)So he insisted that I get there at 8am so that way they can get everything doneHe also stated it was only going to take 4-5hrs to install motor and cablesWas overcharged to install pump (lower unit)I contacted Mercury and they stated they never ship the motor with the pump attached, and that it is always separateAlso Mercury stated it should of only taken an hour to installAlso my inspection sheet was never filled out for when the motor arrived So Ken what did you inspect when you put this motor on then, because you where up front most of the day helping other customersAlso I was over charged for install of the pump because you didn't know what you where doingAlso I was overcharged for the used cables that are on my boat stillAnd why would I want to drive 6hrs to come do there to a shady, dishonest shop when you had the boat there 8hrs and should of done everything right the first timeOh yeah and you stated to me the last conversation that "you where rushed for time"...I had everything prepped and ready for the install, which should of shaved off a lot of timeI will not come back down to your dirt hole shopI wont waste anymore time with a lying mechanic as your selfAnd I will never trust you againI even gave them the spec of my boat Wooldridge 17.5ft Alaskan, which if they looked up Wooldridge it would of gave them the specs on what to order, but I guess that was to hard to do.....Nothing about this shop is right.....I am very pissed off, and this is far from over with.....Sincerely, [redacted] *** ***