Initial Business Response / [redacted] (1000, 5, 2015/05/20) */ Contact Name and Title: Jackie, manager This guest purchased a small Chihuahua puppy on April 18,She signed her pets health warranty and was proved with a copyShe called on April 20, to tell me the puppy had to go to the emergency vet on Sunday April 19, I asked for more informationThe information her vet provided said that the puppy had been diagnosed with "hypoglycemia; diarrhea; giardia"We do not cover hypoglycemia in our warrantyThe limited 10-day puppy warranty that our guest refers to does say that "Services provided at an emergency vet clinic are payable at a rate of 25% up to a maximum of the purchase price of the puppy." Although our warranty does not cover hypoglycemia, I felt that it would be only right to cover the services(per the warranty) due to the giardia OFFER: I offered to pay 25% of the guests emergency vet bill in the amount of $after I received her vets informationThat offer is still available Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/05/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) I will accept the offer of 25% to cover part of the vet hospital charges, however I feel the hypoglycemia was a result of the giardia infection Final Consumer Response / [redacted] (3000, 13, 2015/06/09) */ I have not received the payment of $as agreed upon in the settlementI have received no further communication from the businessIf I don't receive the payment by the end of June, I will have to resort to securing an attorney and will sue for the entire amount of my vet bills Final Business Response / [redacted] (4000, 16, 2015/06/19) */ Contact Name and Title: Jackie, Manager The check has been mailed todaySorry for the delay OFFER:
Initial Business Response / [redacted] (1000, 5, 2015/05/20) */ Contact Name and Title: Jackie, manager This guest purchased a small Chihuahua puppy on April 18,She signed her pets health warranty and was proved with a copyShe called on April 20, to tell me the puppy had to go to the emergency vet on Sunday April 19, I asked for more informationThe information her vet provided said that the puppy had been diagnosed with "hypoglycemia; diarrhea; giardia"We do not cover hypoglycemia in our warrantyThe limited 10-day puppy warranty that our guest refers to does say that "Services provided at an emergency vet clinic are payable at a rate of 25% up to a maximum of the purchase price of the puppy." Although our warranty does not cover hypoglycemia, I felt that it would be only right to cover the services(per the warranty) due to the giardia OFFER: I offered to pay 25% of the guests emergency vet bill in the amount of $after I received her vets informationThat offer is still available Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/05/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) I will accept the offer of 25% to cover part of the vet hospital charges, however I feel the hypoglycemia was a result of the giardia infection Final Consumer Response / [redacted] (3000, 13, 2015/06/09) */ I have not received the payment of $as agreed upon in the settlementI have received no further communication from the businessIf I don't receive the payment by the end of June, I will have to resort to securing an attorney and will sue for the entire amount of my vet bills Final Business Response / [redacted] (4000, 16, 2015/06/19) */ Contact Name and Title: Jackie, Manager The check has been mailed todaySorry for the delay OFFER: