Cascades Tissue Group

Due to economic hardship, the company is not able to process the claim check at this timeWe admit we owe them the money, however, we expressed to them that we are not able to process the claim paymentWe fully intend to do so within a short periodThe claimant was given information on how to contact the [redacted] to file a complaint as they asked what their next step of recourse should beI gave them the information on how to contact the ***, she indicated she would rather contact the Revdex.com or the ***I told her it was her right to contact whoever she wishes and she could also a file a lawsuit if she preferredI don't have any other magic answers to offer other then the truth of the company's financial situation

From: [email protected] [mailto:[email protected]] Sent: Tuesday, January 31, 4:PM [redacted] : To resolve the customers issues in regards to their move VIP is wanting to discuss the issues at hand and offer the following resolutions In regards to the damaged furniture we are willing to pay the customer cents per pound per piece This is the agreed upon liability insurance provided by our company with each moveIn regards to the property damage we are willing to pay for the needed repairs to both homes In regards to the mentioned timing issues, long distance moves are long tricky days Traffic plays a large part in having delays and extra hours can be tagged onto a move We apologize for any unnecessary stress or inconvenience this may have caused the customer

The customer's claim has been sent to *** *** *** which is the 3rd party company we have engaged this month to handle all of our claims processingDue to a turnover in our office and a failure on our part to adequately ensure the claims were being handled by another individual, a number
of claims were not handled timelyOn 10/19, I personally sent the *** claim to the General Manager of *** *** *** asking that the settlement be expeditedI have also sent an e-mail to Mrs*** today (attached) in an effort to deal with the property damage directlyI will handle any property damage (to the residence) directly with the customer and Anthem will adjust the household goods damage through the claims process which I am ensuring is expeditedI will work to ensure Anthem gets the customer a settlement letter to sign off on this week and once the executed letter is received, I will expedite the processing of the checkI have been with this company for a month and am working to expedite some issues that had not been handled timely or appropriately by past managementI will personally see this expeditiously thru the process to ensure this claim is closed outI will ensure they have a settlement letter by the end of this week, and will ensure a check is cut within business days of receipt of the signed settlement letterI will also personally work with them on the property damage to address getting those repairs done in a timely mannerI have provided them my direct office line and email for correspondence anytime they need to reach outI am awaiting further response from the customer

Absolutely the most horrible moving company we have ever dealt with After making arrangements a month before and receiving a written confirmation, the company called THE DAY OF THE MOVE to tell us they would be delayed but no timeline Promised updates were never given Repeated attempts to contact the corporate office were unsuccessful although the recording indicated it was during business office We were left high and dry on a holiday weekend hours from home We were forced to find another company at the last minute, pay a premium and reschedule the move for the next day A company representative contacted us at 4:p.m., hours after we were supposed to begin to tell us they were "running a little behind." We are a military family and in years of moving we have never dealt with a company with less professionalism and courtesy Use them at your own risk

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint Sent: Wednesday, February 07, 9:AM Subject: RE: You have a New Message from Revdex.com Regarding Complaint #*** Greetings, Yes, we received this attachment via emailMr*** *** then followed up with an additional email which included a settlement letter we had to have notorizedVIP refused to pay the amount of damages we submitted in our claim (approx $1200, submitted June 2017) but, only $By this time, we just wanted the matter resolved, at least we would recieve some compensation for our damaged heirloom piecesWe mailed the document back to VIP on Nov8, Mr*** assured us, he'd personally handle our claim and we would have payment with 1-weeks. As you can guess, no payment was ever mailed to usWe sent an email Jan to Mr*** and were told our paperwork was, "lost in the shuffle" and he was sending a payment request to the accounting dept and should get a check sent out the following weekThen again on Jan 24, this time was told we would have to contact the moving company to get the checkThen finally we called yesterday, Feb and spoke directly with Mr***He said, the owner ***, is refusing to sign checks the company is broke and you can't squeeze blood from a turnipHe went on to say, the only way we'll get a check is to sue them or report them to the *** ** *** *** and...hung up! It appears the initial contact from VIP Relocation and Storage was just to head off a complaint with the Revdex.comAs a result of our treatment, we are requesting to register a complaintRespectfully, *** * *** ***

Let's start with a quote just under $for the entire moveThis quote was provided by JeffHe said all boxes including wardrobe boxes with an exclusion of dish kitsThey showed up hours lateSpent over minutes on the dock unloading their supplies to carry out the moveThis move should be very easyI moved from a high rise apartment building to a mid-rise across the streetBoth have freight elevators and loading docksThis was supposed to be a six hour moveIt turned into a fourteen hour move costing me over $to move an sq ft one bedroom apartmentEvery piece of furniture I have sustained damage in one way or anotherRanging from scratches, chips & dents to full on gouges into wood furnitureThey generously gave me a $credit towards my bill for the damagesSeriously...? Clara (the office manager) is impossible to deal withThe movers were straight off of skid rowThe most unprofessional group of people I have ever had the misfortune of dealing withThese people were billing me by the hour and by the number of people they sentWith six people here there is absolutely no reason why this move was not completed timelyInstead I had to keep an eye on the movers as some would disappear up to minutes only to find them sitting on the dock talking on their cell phonesThe most disreputable collection of people I have dealt with in a years if everBEWARE OF THESE PEOPLE! They are crooked and will take advantage of you in every way possible*** ** ** *** *** ** *** ** *** *** *** *** *** *** *** *** *** ** *** ** *** *** ** *** ** ** *** *** *** *** *** *** ***

From: [email protected] [mailto:[email protected]] Sent: Tuesday, January 31, 2017 4:37 PM [redacted]:   To resolve the customers issues in regards to their move VIP is wanting to discuss the issues at hand and offer the following resolutions.  In regards to the damaged...

furniture we are willing to pay the customer .60 cents per pound per piece.  This is the agreed upon liability insurance provided by our company with each move. In regards to the property damage we are willing to pay for the needed repairs to both homes.  In regards to the mentioned timing issues, long distance moves are long tricky days.  Traffic plays a large part in having delays and extra hours can be tagged onto a move.  We apologize for any unnecessary stress or inconvenience this may have caused the customer.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

In accordance to the signed contract between the customer and our company we are honoring the terms of the liability insurance.  We are willing to pay the .60 cents per pound per item per the agreed upon contract. We would like to offer our apologies to the customer, and apologize for any hardships this may cause them. But unfortunately we are cannot offer any more than what our contract designated per our moving agreement. Thank you

Due to economic hardship, the company is not able to process the claim check at this time. We admit we owe them the money, however, we expressed to them that we are not able to process the claim payment. We fully intend to do so within a short period. The claimant was given information on how to contact the [redacted] to file a complaint as they asked what their next step of recourse should be. I gave them the information on how to contact the [redacted], she indicated she would rather contact the Revdex.com or the [redacted]. I told her it was her right to contact whoever she wishes and she could also a file a lawsuit if she preferred. I don't have any other magic answers to offer other then the truth of the company's financial situation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
 Dear Sir, With regards to a settlement from V.I.P Relocation & Storage, we would like nothing more than to close this as resolved. However, it's not as simple as accepting their offer of .60 on the dollar per pound, this offer will not be acceptable. We hired this company because of the promise, by the owner Larry W[redacted]’s; that our belongings would be handled as if they were his own. During the initial meeting he never mentioned insurance coverage or how it worked. The first day the movers showed up to pack there was no mention of insurance coverage and it wasn't mentioned until the late afternoon of the second day when the supervisor handed me the document for me to sign. I was told I would only be covered by the companies .60 cents per pound choice because I hadn't signed for any coverage document on the first day. We made sure that our claim for damaged goods was sent within the timeframe for submitting a claim with an explanation and many pictures of everything damaged.We had tried over the course of two years to reach out to this company by way of several certified letters that were refused without a signature. I called numerous times and had to leave messages because I was always told that Mr. Larry W[redacted]s, the owner, was not available to talk to me, but that he would return my call. That has to this day never happened. The last letter sent was on October 11, 2016, this letter was sent by our lawyer, [redacted], but again it was refused. I decided to try one last time and had the letter sent as a certified letter. Two days into the job the movers had damaged and destroyed several large pieces of furniture. The problem is, well there are many problems, but the problem is the carelessness and laziness that these guys displayed caused them to drop a large credenza and attached cabinet over our stairs banister. This was a piece of a complete office suite. Now we only have a part of the office suit. How do you determine the weight for this unit?  The same thing happened to a our four poster bed, where they tried to move the frame without disassembling it, so one of the wood side boards was ripped from a poster. This is obviously not repairable nor is it replaceable.  Also they crushed 2 large boxes of expensive vintage glass Christmas ornaments they hardly weigh anything and yet will never be replaced. There are many factors to why we cannot settle for this offer. I’ve attached the letter sent by our attorney as well as the last letter that we sent to VIP in this email. You will see that our attorney also agrees that our complaints are more than valid. It is very disheartening trusting someone by their word only to have them be so negligent at our expense. The bottom line is we need to be compensated for our damaged belongings and this move. Hopefully we can come to an agreement soon. Thank You [redacted] Regards,

From: [email protected] [mailto:[email protected]] Sent: Thursday, February 09, 2017 10:57 AM  In regards to [redacted] and [redacted], we are prepared to do the following, we will issue them a check for $1700.  They had emailed us quotes for the floor repair and the costs.  One of the...

estimates was for $1700.  We would like to get their floors fixed so we will issue the check for the estimated amount so that they can move forward in making the appropriate repairs. In regards to the furniture damage. We had tried on several occasions to get a claim form of what pieces were damaged. We never got a claim form or inventory of the damaged or broken pieces.  Once we receive a claim form we are willing to honor our standard liability insurance and pay .60 cents per pound per item.  Thank you Corinne VIP Relocation and Storage