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Cascadia Print & Design

51602 Coach Rd, La Pine, Oregon, United States, 97739

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We just started up a Business and wanted to get some clothing made up, so we decided to go with Print Shop La Pine, La Pine Or. We placed our order on Feb. 5th and put half down as a Refundable Deposit. We were told that the order would be done within 2 weeks possible sooner. It has now been almost a month and every week it's one excuse after another. I have never had a Business put all there problems on the Client/Customer. We finally got tired of all the excuses and delays so we requested that our money be refunded back to our Business Card. Print Shop La Pine responded that they could not refund our money back, because they didn't have it to give back. We told them that we were gonna be down to get a Refund the next day. When we arrived at the shop the next day they were closed even though there sign said Open. So we called to see when they were gonna be in and they said they were taking the day off cause it was his birthday. We couldn't believe what we were hearing. We told them that we would then be down the next day (Tuesday) to get a Refund, and they told us that they talked with there lawyer in California and that we were not allowed the Property or they would have us arrested for Trespassing. They can afford a retaining fee for a lawyer , but can't afford to give us our deposit back which is under $200, also they can afford to close doors and go celebrate a 38th birthday, but according to them don't have the money to pay us back. We tried to work with there excuses for almost a month. This is a very poor way to run a Business. We would never recommend this Company to anyone, because we don't want anyone else to have to go through this unprofessional customer service, and be left feeling like you the (Client) is in the wrong .

Cascadia Print & Design Response • Mar 25, 2020

Hello,

I am aware of the complaint from *** and his wife. Due to circumstances out of my control with two previous employees who did damage to my business and equipment. I have been behind on orders and the *** decided they did not want to wait for their order. I told them from the beginning I would gladly refund their deposit of $169.25. They did not mention this in their complaint to Revdex.com. I have been in communication with them telling them I will pay them as soon as I can. Due to the set-back financially with my previous employees, I am in the process of selling or liquidating my business. This should be final within the next couple weeks. I will pay the *** the money I owe them as soon as I have it to pay them.

Please advise me if I am to send them a check directly, which was my original plan with the ***, or if I now need to go through you to pay them.

Thank you,

Julie W

owner, Print Shop La Pine

Customer Response • Mar 25, 2020

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. I just want to make it clear that if Mrs. would have Gladly Refunded our Money like she is claiming she said in the beginning, then we would have never gotten to this point. We had to take it to the Bank to get our Money Back.

Sincerely

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Address: 51602 Coach Rd, La Pine, Oregon, United States, 97739

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