Cascante Contracting, Inc.

Dear *** ***, This letter is in response to a customer complaint we received from *** ***We installed a partial roof replacement in on her home lpcated at *** *** *** *** ** ***Ms*** called our office on 4/19/to express
a concern about a small leak on her homeAn inspector was dispatched o{' 4/22/at O:OOam to check on said leakUpon inspection our inspector informed Ms*** that the leak could be coming from a loose piece of siding on the exterior wall or shing!es damaged by critters along the same wallAt that moment she informed our inspector that she couldn't see what he was talking about, so he touched the siding to show her and it wiggled proving that it was loose; this shouldn't have made the issue worseHe also took pictures of not only the loose siding but the critter damaged shingles to show Ms*** as wellWe have attached the pictures taken that day by our inspector for you to reviewThe pictures will show that the damage is not a warranty Issue as it was not due to a faulty installWith that being said and proven by pictures we are willing to work with our customers, we strongly believe in the quality of work and products we provideAs stated in the contract the warranty on labor and workmanship has already been expired for years and the warranty; on materials cannot be prorated because it was damaged by critters and not defective materi~IWe are willing to repair the damages on the roof at cost to help our customer and that pri~ is $for that section of the roofIn regards to the siding we are not able to help with ttlat since it is aluminum siding and we do not work with aluminum sidingThank you for your time and attention to this matterPlease feel free to contact us with any other con~rns . Yours truly, *** ***

We have had the pleasure of working with cascante roofing for a number of years. Their professionalism, respect, and quality of work is top notch. We have always been able to recommend their services to other investors with confidence. It is rare that we find a contractor that delivers what they advertise. Give them a call, you won't e disappointed.

Dear [redacted], This letter is in response to a customer complaint we received from [redacted] [redacted]. We installed a partial...

roof replacement in 2008 on her home lpcated at [redacted] [redacted]. Ms. [redacted] called our office on 4/19/16 to express a concern about a small leak on her home. An inspector was dispatched o{' 4/22/16 at 1 O:OOam to check on said leak. Upon inspection our inspector informed Ms. [redacted] that the leak could be coming from a loose piece of siding on the exterior wall or shing!es damaged by critters along the same wall. At that moment she informed our inspector that she couldn't see what he was talking about, so he touched the siding to show her and it wiggled proving that it was loose; this shouldn't have made the issue worse. He also took pictures of not only the loose siding but the critter damaged shingles to show Ms. [redacted] as well. We have attached the pictures taken that day by our inspector for you to review. The pictures will show that the damage is not a warranty Issue as it was not due to a faulty install. With that being said and proven by pictures we are willing to work with our customers, we strongly believe in the quality of work and products we provide. As stated in the contract the warranty on labor and workmanship has already been expired for 3 years and the warranty; on materials cannot be prorated because it was damaged by critters and not defective materi~I. We are willing to repair the damages on the roof at cost to help our customer and that pri~ is $390.00 for that section of the roof. In regards to the siding we are not able to help with ttlat since it is aluminum siding and we do not work with aluminum siding. Thank you for your time and attention to this matter. Please feel free to contact us with any other con~rns . Yours truly, [redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]

Review: Company installed roof on the front of my house in 2008. Saw a leak phoned company to come out to look at roof. Individual from company came out to look at roof and wanted to charge me 820.oo to repair a small section of the roof. He informed me that some of the shingles were damaged. My contract states 5 year warranty on labor and workmanship and 25 year prorated manufacture warranty on shingles. I expect to pay for labor and workmanship but not full price for shingles because roof was only there for 8 years. He made it worse because he kept pulling up loose shingles and pulled up a piece of siding that was loose which he had nothing to do withDesired Settlement: I want them to repair the roof with a prorated price for the shingles not the full price.

Business

Response:

Dear [redacted], This letter is in response to a customer complaint we received from [redacted]. We installed a partial roof replacement in 2008 on her home lpcated at [redacted]. Ms. [redacted] called our office on 4/19/16 to express a concern about a small leak on her home. An inspector was dispatched o{' 4/22/16 at 1 O:OOam to check on said leak. Upon inspection our inspector informed Ms. [redacted] that the leak could be coming from a loose piece of siding on the exterior wall or shing!es damaged by critters along the same wall. At that moment she informed our inspector that she couldn't see what he was talking about, so he touched the siding to show her and it wiggled proving that it was loose; this shouldn't have made the issue worse. He also took pictures of not only the loose siding but the critter damaged shingles to show Ms. [redacted] as well. We have attached the pictures taken that day by our inspector for you to review. The pictures will show that the damage is not a warranty Issue as it was not due to a faulty install. With that being said and proven by pictures we are willing to work with our customers, we strongly believe in the quality of work and products we provide. As stated in the contract the warranty on labor and workmanship has already been expired for 3 years and the warranty; on materials cannot be prorated because it was damaged by critters and not defective materi~I. We are willing to repair the damages on the roof at cost to help our customer and that pri~ is $390.00 for that section of the roof. In regards to the siding we are not able to help with ttlat since it is aluminum siding and we do not work with aluminum siding. Thank you for your time and attention to this matter. Please feel free to contact us with any other con~rns . Yours truly, [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Regards,

We have had the pleasure of working with cascante roofing for a number of years. Their professionalism, respect, and quality of work is top notch. We have always been able to recommend their services to other investors with confidence. It is rare that we find a contractor that delivers what they advertise. Give them a call, you won't e disappointed.