I am rejecting this response because: I AM SORRY I WAS MISTAKEN ON THE UNPAID INVOICESTHE TOTAL IS $AND YES CASCO HAS ONLY CALLED US ONCE CONCERNING THESE INVOICES BUT I HAVE BEEN IN CONTACT WITH *** FROM CASCO ON A WEEKLY BASIS CONCERNING OUR COMPRESSOR ISSUES AND OUTSTANDING BILLSI HAVE WRITTEN CHECKS IN YEARS FOR $7,FOR BOTH SERVICE AND REPAIRSI FEEL THIS COMPRESSOR DOES HAVE ISSUESI HAD MY PREVIOUS COMPRESSOR FROM 1998-AT A SERVICE COST OF $PER YEAR WHEN THE CASCO COMPRESSOR STILL TO THIS DAY THIS IS OVER HEATING ON WARM DAYSAFTER REVIEWING MY WORK ORDERS I HAVE HAD OVER HEATING ISSUES SINCE WHEN THERE WAS A WARRANTY FAN ISSUETHEN WE WERE TOLD THAT THE COMPRESSOR WAS TOO DIRTYTHEN WE WERE TOLD IT NEEDED BETTER VENTALATION AND LAST WE WERE TOLD TO PUT A BIG FAN IN FRONT OF THE COMPRESSOR BUT STILL EXPIREINCING OVER HEATING PROBLEMSWE ARE A BODY SHOP AND IT IS HARD TO KEEP COMPRESSOR DUST FREE AND WE ARE AND AIR CONDITIONED SHOP SO WE ARE NOT UNDER EXTREME HEAT CONDITIONSI ORIGIANLLY PAID 12,DOLLARS FOR THE COMPRESSOR AND IN YEARS HAVE SPEND $I FEEL THIS IS UNEXCEPTIBLE FOR I CAN BUY A BRAND NEW INGERSALL-RANDH WHICH WILL RUN MY SHOP WITH ONLY $PER YEAR IN MAINTANCETHE FIRST FEW ISSUES WE HAD WITH COMPRESSOR WERE FIXED BY *** *** WITH NO INVOICES WHICH WAS JUST A FEW DAYS AFTER INSTALLATIONAND THE LATEST AS OF 9-11-*** *** AND ANOTHER REPRESNTATIVE STOPED BY TO LOOK AT THE COMPRESSOR TO TRY TO RESOLVE THE ISSUES
RECEIVED AT Revdex.com VIA EMAIL: The air compressor in question is not a “CASCO Compressor” as stated by the Customer. It is a Kaeser Air Compressor that was sold to the Customer in conjunction with a 3rd party. Of the $that the Customer states they have paid, $accounts for regular maintenance and the additional filtration the Customer requested. In consultation with the Customer, CASCO USA has followed the maintenance schedule as written in the Kaeser service manual for this unit. CASCO USA cannot comment on the Customer’s experiences with their prior unit. Different types of machines have different maintenance schedules and operating costs. We also do not know if the Customer properly maintained their prior unitThe Customer’s “ongoing issues” happen in the summer months during the hot weather. CASCO USA agrees with the Customer’s comments that we have recommended keeping the unit clean and providing better ventilation/circulation to prevent overheating problems. All air cooled rotary screw air compressors need ventilation and clean coolers to run properly. CASCO USA schedules routine maintenance with the Customer once a year. It is the Customer’s responsibility to make sure the unit is inspected and cleaned on a regular basis throughout the remainder of the year. If the Customer would have liked CASCO USA to maintain the unit throughout the year, then we would have been willing to do soIt has become apparent that the ”ongoing issues” the Customer is facing stem from the Customer’s lack of understanding the on how the unit in question operates. CASCO USA has provided both service and sales representatives (frequently at no cost) to review the “ongoing issues” and inform the customer. This is CASCO USA’s final response to the Customer in this venue
CASCO Compressed Air and Fluid Solutions TO: FROM: *** *** AT: Revdex.com PHONE: *** FAX NO: *** PHONE NO: FAX NO: (330)-253-DATE: September 15, SUBJECT; Complaint ID
*** Attached is a copy of CASCO USA's response to the complaint filed by Stan's Auto Body Inc(Complaint ID ***) If you have any questions or need further information please contact me at ***Best Regards, *** *** Controller Response to Complaint ID ***: In the Complaint, the Customer notes that the Product was received on 1/15/and the problems started to occur on 1/18/(days after receiving the unit)The product in question was shipped to the customer on 5/25/not 1/15/as stated in the ComplaintCASCO USA was at the Customer's facility on 1/18/to perform routine preventative maintenance as indicated on the work order and signed by a Customer representative (there were no issues to address at this time), The product was put Into service on 7/19/and has run relatively problem free for yearsThe Customer's claim that the unit "breaks down" every months Is incorrectOf the "repair" slips the Customer Is referring too, five (5) of these were for routine preventative maintenance that should be performed at least once a yearThese five trips were not because the product was having Issues but because the product requires regular maintenance such as oil and filter changesAll five of these trips were pre-arranged with the customerOne (1) of these slips was at the request of the customer for CASCO USA to install additional downllne filtration in order to provide additional protection for the end processThis call was also not derived from an Issue with the performance of the unitTwo (2) of these slips were caused by a known fan Issue that the Manufacturer acknowledged and covered under warranty even though these parts were outside the standard year warranty periodTwo (2) were troubleshooting calls caused by a component failureThese occurred on July 30, and July 7, 2017, both of which were well beyond the manufacturer's warranty periodThe other three (3) issues CASCO USA was called to troubleshoot and resolve were not able to be replicated when our technician was onsiteThese instances were electrical problems such as blown fuses or tripped overloads that are commonly caused by power supply Issues (for example, storm related power surge or outage)The customer also wrote In their statement that we "call continuously for a bill of $1000.00"Our collections department has only called one (1) time on 9/7/to try to collect on an outstanding balance of $One of the invoices the customer is refusing to pay for was related to a repair kit which is a routine maintenance part that CASCO USA replaced while onsiteThis kit Is not related to any "ongoing problems" the customer has experienced but he still refuses to pay for It
I am rejecting this response because: I AM SORRY I WAS MISTAKEN ON THE UNPAID INVOICESTHE TOTAL IS $AND YES CASCO HAS ONLY CALLED US ONCE CONCERNING THESE INVOICES BUT I HAVE BEEN IN CONTACT WITH *** FROM CASCO ON A WEEKLY BASIS CONCERNING OUR COMPRESSOR ISSUES AND OUTSTANDING BILLSI HAVE WRITTEN CHECKS IN YEARS FOR $7,FOR BOTH SERVICE AND REPAIRSI FEEL THIS COMPRESSOR DOES HAVE ISSUESI HAD MY PREVIOUS COMPRESSOR FROM 1998-AT A SERVICE COST OF $PER YEAR WHEN THE CASCO COMPRESSOR STILL TO THIS DAY THIS IS OVER HEATING ON WARM DAYSAFTER REVIEWING MY WORK ORDERS I HAVE HAD OVER HEATING ISSUES SINCE WHEN THERE WAS A WARRANTY FAN ISSUETHEN WE WERE TOLD THAT THE COMPRESSOR WAS TOO DIRTYTHEN WE WERE TOLD IT NEEDED BETTER VENTALATION AND LAST WE WERE TOLD TO PUT A BIG FAN IN FRONT OF THE COMPRESSOR BUT STILL EXPIREINCING OVER HEATING PROBLEMSWE ARE A BODY SHOP AND IT IS HARD TO KEEP COMPRESSOR DUST FREE AND WE ARE AND AIR CONDITIONED SHOP SO WE ARE NOT UNDER EXTREME HEAT CONDITIONSI ORIGIANLLY PAID 12,DOLLARS FOR THE COMPRESSOR AND IN YEARS HAVE SPEND $I FEEL THIS IS UNEXCEPTIBLE FOR I CAN BUY A BRAND NEW INGERSALL-RANDH WHICH WILL RUN MY SHOP WITH ONLY $PER YEAR IN MAINTANCETHE FIRST FEW ISSUES WE HAD WITH COMPRESSOR WERE FIXED BY *** *** WITH NO INVOICES WHICH WAS JUST A FEW DAYS AFTER INSTALLATIONAND THE LATEST AS OF 9-11-*** *** AND ANOTHER REPRESNTATIVE STOPED BY TO LOOK AT THE COMPRESSOR TO TRY TO RESOLVE THE ISSUES
RECEIVED AT Revdex.com VIA EMAIL: The air compressor in question is not a “CASCO Compressor” as stated by the Customer. It is a Kaeser Air Compressor that was sold to the Customer in conjunction with a 3rd party. Of the $that the Customer states they have paid, $accounts for regular maintenance and the additional filtration the Customer requested. In consultation with the Customer, CASCO USA has followed the maintenance schedule as written in the Kaeser service manual for this unit. CASCO USA cannot comment on the Customer’s experiences with their prior unit. Different types of machines have different maintenance schedules and operating costs. We also do not know if the Customer properly maintained their prior unitThe Customer’s “ongoing issues” happen in the summer months during the hot weather. CASCO USA agrees with the Customer’s comments that we have recommended keeping the unit clean and providing better ventilation/circulation to prevent overheating problems. All air cooled rotary screw air compressors need ventilation and clean coolers to run properly. CASCO USA schedules routine maintenance with the Customer once a year. It is the Customer’s responsibility to make sure the unit is inspected and cleaned on a regular basis throughout the remainder of the year. If the Customer would have liked CASCO USA to maintain the unit throughout the year, then we would have been willing to do soIt has become apparent that the ”ongoing issues” the Customer is facing stem from the Customer’s lack of understanding the on how the unit in question operates. CASCO USA has provided both service and sales representatives (frequently at no cost) to review the “ongoing issues” and inform the customer. This is CASCO USA’s final response to the Customer in this venue
CASCO Compressed Air and Fluid Solutions TO: FROM: *** *** AT: Revdex.com PHONE: *** FAX NO: *** PHONE NO: FAX NO: (330)-253-DATE: September 15, SUBJECT; Complaint ID
*** Attached is a copy of CASCO USA's response to the complaint filed by Stan's Auto Body Inc(Complaint ID ***) If you have any questions or need further information please contact me at ***Best Regards, *** *** Controller Response to Complaint ID ***: In the Complaint, the Customer notes that the Product was received on 1/15/and the problems started to occur on 1/18/(days after receiving the unit)The product in question was shipped to the customer on 5/25/not 1/15/as stated in the ComplaintCASCO USA was at the Customer's facility on 1/18/to perform routine preventative maintenance as indicated on the work order and signed by a Customer representative (there were no issues to address at this time), The product was put Into service on 7/19/and has run relatively problem free for yearsThe Customer's claim that the unit "breaks down" every months Is incorrectOf the "repair" slips the Customer Is referring too, five (5) of these were for routine preventative maintenance that should be performed at least once a yearThese five trips were not because the product was having Issues but because the product requires regular maintenance such as oil and filter changesAll five of these trips were pre-arranged with the customerOne (1) of these slips was at the request of the customer for CASCO USA to install additional downllne filtration in order to provide additional protection for the end processThis call was also not derived from an Issue with the performance of the unitTwo (2) of these slips were caused by a known fan Issue that the Manufacturer acknowledged and covered under warranty even though these parts were outside the standard year warranty periodTwo (2) were troubleshooting calls caused by a component failureThese occurred on July 30, and July 7, 2017, both of which were well beyond the manufacturer's warranty periodThe other three (3) issues CASCO USA was called to troubleshoot and resolve were not able to be replicated when our technician was onsiteThese instances were electrical problems such as blown fuses or tripped overloads that are commonly caused by power supply Issues (for example, storm related power surge or outage)The customer also wrote In their statement that we "call continuously for a bill of $1000.00"Our collections department has only called one (1) time on 9/7/to try to collect on an outstanding balance of $One of the invoices the customer is refusing to pay for was related to a repair kit which is a routine maintenance part that CASCO USA replaced while onsiteThis kit Is not related to any "ongoing problems" the customer has experienced but he still refuses to pay for It