Case Boss

Email confirmation was sent to [redacted] since this is the email address used when he made the order

Subject: [redacted] Hello,I’m writing to inform you that my complaint has been resolved It appears I may have been mistaken in thinking that this was a scam I have since received the product and am happy with the item I will rescind negative comments I wrote on social media and stop my credit card companies investigation If you need any further information please feel free to contact me via [redacted] or this email

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

This case was only ordered days ago so there is no reason for a refund of this caseIt takes 2-weeks on average for delivery as stated on our receipts, FAQ and all product pagesThat being said, we are working hard to make sure everyone that orders gets their cases as soon as possibleThe package is currently in processing and pending a tracking numberI am denying the refund as we are already processing the packageThe buyer can email [email protected] and we will reply with a tracking number as soon as it becomes availableCheck the bottom of the description of the product purchased: https://www.case-boss.com/products/HeavyDutyCaseThe FAQ as well: https://www.case-boss.com/pages/shipping-returns

We have denied the customer's request for a refund as he violated our policy and did not follow guidelines in sending the request

*** ***
I am rejecting this response because: The company stated that they did not receive a complaint within days of item being delivered, they themselves then admit it was delivered on JulyThe first correspondence sent was that day the 7th of July with them responding on they 8th proving the company in a lie right there. A second email was sent to the company on the 8th of July. The product is defective it leaks water when used. The company is not honoring the agreement and are now trying to make any excuse they can to not honor the terms. Clearly they are a fraud and lying they have even lied in there response by stating they didn't receive and email as I have proved it was within days of arrival. It has not even been days as of today clearly they are lying. I have all correspondence saved proving the conversation and the timeline. I would like my money back and the ability to provide a proper review of their business. I have attached a picture of the case showing that a napkin is wet on the inside along with water in it do to the cases inability to seal properly. I have also attached a screen shot of the correspondence that has taken place with the dates showing they in fact know I responded with in the day limit and that it is not from not liking it.
Sincerely,
*** ***

We have sent a notification to the customer regarding their complaints.Tracking number: ***USPS showing that this item is in-transit and Expected Delivery Day: Saturday, February 25, We would like to let you know that typically you should receive your product within
20-days after processing and shipment from you vendors. Customer just ordered this on January 28,

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Subject: *** *** ***
Hello,I’m writing to inform you that my complaint has been resolved It appears I may have been mistaken in thinking that this was a scam I have since received the product and am happy with the item I will rescind negative comments I wrote on social
media and stop my credit card companies investigation If you need any further information please feel free to contact me via *** or this email

From: *** *** Sent: Wednesday, January 18, 3:PMSubject: ***I finally received the itemAlthough I never heard a response from any of my emails

Complaint: ***
I am rejecting this response because: I did contact the seller but no one ever reply I still have the sent mail as proof that I have reached out but no one reply I completely understand if it was a hard drop and the phone case crackedIt was a light dropHow is that shock proof?!?!?!
Sincerely,
*** ***

This item for order#*** that was placed on January 17, has been forwarded to our fulfillment house for processing
It is stated on our site's FAQ page that we have 3-days processing time frame and 20-days for shipping
Therefore, we are not deceiving our customers for this
The
customer has to pay for the amount of the item because from that payment, we are getting the payment for the shipping and handling
Without that payment, we won't be able to ship out orders
Our site FAQ, Receipts both specific a longer than usually shipping time and our refund policy is setup to deny refunds based off length of shipment
these terms are and specified in our receipts, FAQ and refund policy:
https://www.case-boss.com/pages/shipping-returnshttps://www.case-boss.com/pages/...⇄

Email confirmation was sent to *** since this is the email address used when he made the order

Customer ordered the case and was delivered on January 30, 2017.If item was defective, customer could have reached out to us within 10-days from the time order was delivered.However, no emails received from the customerIt is stated on our policy that our replacement is only for 10-days provided
sufficient evidences that item is defective.Besides, customer broke the glass while in use.We are not replacing damaged items due to customer's error.Also, customer ordered an item which is in promotional deal.In accordance to our policy, we do not refund items in promotional deal.These terms are stated on our policy:https://www.case-boss.com/pages/shipping-returns

This complaint is completely unwarranted and the buyer simply did not pay attention to the order when placing itwe have a FAQ section that his this information listed on itWe have a support email and use zendesk to deal with any customer complaints or issuesPlease remove such a complaint from
my store

Tracking number *** We are denying the customer's request for a refund. As per stated on our replacement guidelines, customer MUST email us within days from the time order was deliveredUSPS tracking number *** shows that it was delivered in or at
the mailbox at 9:am on July 7, in ***, GA 31548.There was no email received comp***ing about the item receivedWe also did not receive any proof supporting the customer's claimTherefore, the replacement eligibility has been voided and as per disclosed on our site's page: We have the rights to refuse replacement if guidelines was not met"hence, this is part of our policy and to any online store has in terms of sending out replacements.Refunds is not possible for this as well because our refund policy sections states: Section 1: Refund does NOT apply if you simply do not like the product.and Section 2: No refunds on free plus shipping or promotional items as the customer ordered an item under promotional deal.I need this claim to be reviewed and resolved on our favor as these terms are and specified in our receipts, FAQ and refund policy:https://www.case-boss.com/pages/shipping-returnshttps://www.case-boss.com...⇄ this in mind I request that this claim to be closed in our favor as the customer received their orderWe are getting wrongly refunded, hit with extra charges and lose money on the product costI do not feel that this is right to do to our business

Complaint: ***I am rejecting this response because: IF it takes 4-days to process an order why do they take the charge people cards before even processing the order or when the order goes to be shippedAs soon as I placed the order my card was charged They claim they need the money to ship the item, but the as of now the item has not been shipped, so my card should not be charged until the item is shipped. *** ***

From: *** *** Sent: Thursday, May 04, 12:PM Subject: Complaint # ***This has been resolved with finally the product being received in good condition and as promisedPerhaps my final communication with them regarding my turning in a complaint to you helped Thank
you.*** ***

This order# [redacted] of [redacted] is showing as delivered on Monday, January 9, 2016
Our site's FAQ page and refund policy stated that we have an average of 20-35 days for shipping.However, due to the holidays, there were delays in delivering the items but it's not Case-Boss' fault...

anymore since items were forwarded to the carrier.
Our refund policy shows that Extended shipping length is NOT a valid for a refund as there are many factors involved with this. Once you have your tracking number, you can direct any related questions to your shipping carrier.
If the tracking number shows that the product has been delivered to the same shipping address as specified on your order, Case Boss will not be held responsible. You will need to contact USPS or the shipping carrier for your country for such inquiries.
 
Hence, item shows as delivered in or at the mailbox at 12:15 pm on January 9, 2017 in TROY, NH [redacted]. Tracking number: [redacted]
Thank you
Case-Boss in or at the mailbox at 12:15 pm on January 9, 2017 in TROY, NH 03465.

Tracking number: [redacted]This item is still in transit. Our site FAQ, Receipts both specific a longer than usually shipping time and our refund policy is setup to deny refunds based off length of shipment.We have already paid for the product cost and shipping to get your product to you.I...

have also called the carrier and told them to rush your delivery to you.We're sorry if you were not aware of the shipping length, but I can insure that you will receive your phone case.these terms are normal and specified in our receipts, FAQ and refund policy:https://www.case-boss.com/pages/shipping-returnshttps://www.case-boss.com...⇄