Case Design/Remodeling, Inc.

I will talk to the salesman involved and respond later on today.Re ID ***
"">The salesman has put a call into *** to personally talk to him and apologize but has not heard back from him. We are refunding his $but as you can see below he did a lot of work and follow up, which is what the PA agreement for $says we will do and we performed accordingly
Thank you,
From: *** *** Sent: Tuesday, June 03, 3:PMTo: *** ***Subject:
2-24-Case receives call about project that *** *** would like to doAppointment scheduled for 2-26- *** *** Calls and explains this is not what we do day in and out, while outside of our expertise I would be happy to come out and take a look and walk thru process
2-25-*** *** goes to visit *** *** in regard to adding a Coffee roasting machine a day earlier than scheduled because client explains sooner is betterClients signs preliminary agreement based on info that is givenPreliminary agreement clearly states we will do Preliminary plans and in this case *** *** explained we will do further research to make sure this plan is possibleHomework for *** *** is to make sure that piece can be removed from the unit he intends to install or it will likely not fit*** *** at Case does not hear back about this to this day
3-10-Case begins design options and quickly realizes there are many changes that we had not foreseenPhone call that week to *** explaining this
3-31-Preliminary fee is paid to Case due to the first credit card number not going through
4-3-Specs are sent to *** *** from *** ***, again call put into that I’m not sure the unit itself will fit into the houseCall to bean roadster to be placed by ***Walk thru discussion begin*** *** asks *** to go to County to further find out what can be done*** *** goes on 4-23-
4-24-(9:30) Walk thru is schedule at *** ***’s home to further review design and what needs to be done to make this workAt this meeting it became very clear the cost to do this project if even possible was above previous discussed budgetPlumber explains he believes because this is a “Commercial kitchen” it may need its own gas and water line run to make legalWe discuss with *** and tell him this may not be bestWe agree we are happy to help but may not be the right folks for the job given this is not what we do each day*** *** Promises to call in the next 2-days once more research is done
4-26-*** *** calls *** *** to explain findings from plumber which call out own gas line and water line*** *** explains again project cost is getting very high and again that this is outside of our day to day expertise*** *** states perhaps some other avenues should be explored based on budgetBudget is discussed with *** that this could be significantly more than the 30k-50k we had originally thoughts
5-13-*** *** does further research and is concerned about venting the high heat issue in the basement coming from the bean roasterHead height is a very real issue with machine and being able to vent to exterior
5-29-Phone call to *** *** that this project is not possible based on researchWould be happy to refund $1,back even though promised work had been done*** says he would like it back
6-2-Paper work filled out my *** *** to get $1,check cut to *** ***Money cannot be put back on his credit card because Case does not keep clients credit cards on record
6-3-Paper work turned in to get check cut for *** ***Check should be in the mail by 6-5-
Thank you,
*** L***, CR
Senior Vice President & Director of Production
Case Design/Remodeling, Inc., fredSM , and ibby.comDirect: 240-235-
Fax: 301-229-3185 M***@casedesign.com
Re ID ***
The salesman has put a call into *** to personally talk to him and apologize but has not heard back from him. We are refunding his $but as you can see below he did a lot of work and follow up, which is what the PA agreement for $says we will do and we performed accordingly
Thank you,
*** L***, CR
Senior Vice President & Director of Production
Case Design/Remodeling, Inc., fredSM , and ibby.comDirect: 240-235-
Fax: 301-229-3185 M***@casedesign.com
Re ID ***
The salesman has put a call into *** to personally talk to him and apologize but has not heard back from him. We are refunding his $but as you can see below he did a lot of work and follow up, which is what the PA agreement for $says we will do and we performed accordingly
Thank you,
*** L***, CR
Senior Vice President & Director of Production
Case Design/Remodeling, Inc., fredSM , and ibby.comDirect: 240-235-
Fax: 301-229-3185 M***@casedesign.com

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. However I am unpleased with the errors reported in the replay to the original complaintsPotential customers should be warned that they will be serviced according to the amount of money Case is making on the contracts, if you are not multimillion dollar client then you will be dealt with when there is spare time to offerContrary to the reply no services or plans were prepared or provided.Regards, *** ***

Review: A failure to honor a contract or agreement

The company has failed to provide itemized billing

Customer service failed to provide assistance

The failure to respond to phone calls or written requests for assistance or support

The non-delivery of products

The non-delivery of services

An unreasonable or excessive delay in completing an agreement or services

An improper or inferior service

The failure to honor a service estimate or agreementDesired Settlement: Refund with interest and letter of apology

Business

Response:

I will talk to the salesman involved and respond later on today.

Re ID [redacted]

The salesman has put a call into [redacted] to personally talk to him and apologize but has not heard back from him. We are refunding his $1000 but as you can see below he did a lot of work and follow up, which is what the PA agreement for $1000 says we will do and we performed accordingly.

Thank you,

From: [redacted]

Sent: Tuesday, June 03, 2014 3:49 PM

To: [redacted]

Subject:

Review: On September 17, 2013, I made an appointment with a representative of CASE-Design Remodeling, named [redacted] He never showed up. All subsequent discussions were by phone. At each stage, [redacted] failed to do his job. He did not send the proposal, did not send the contract, did not have the contract signed, did not send the ancillary agreements, and did not send the lead abatement pamphlet, until I reminded him several times to to carry out each step. Most importantly, he failed to put this project on the schedule, and instead went on vacation. The contract specified that the work would start this week, but when no one arrived, and I called, the CASE representative said he knew nothing about it. At no time did [redacted] manage this project competently. When I finally reached [redacted] at the end of the day, he babbled on and on about "confusion." There was no "confusion" about the scope of work and the dates it should be done: those details were clearly specified in the written CASE contract. Both CASE and I signed that contract, I sent in the requested deposit, and CASE did not do the work specified.Desired Settlement: Start and finish this job. Register this complaint on the Revdex.com website to warn others not to hire CASE.

Business

Response:

job was completed last week.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I accept the response, but would still like to assure that my complaint is made public. 1. Although one of the two jobs was completed last week, it took a tremendous amount of effort on my part to see that each stage was started and completed. Due to many errors by CASE, and the work was not even started until a week after the finish date specified in the contract. 2. The second job was never started, so I engaged another company to carry it out, which they did within three days, from start to finish.

If you want to hire a handyman service that takes the burden of home repair off your shoulders, [redacted] from CASE Design Remodeling has not proven to me that they can still do that, so I advise you to look elsewhere.

Regards,