Case Handyman & Remodeling

Customer is concerned about his amount due to TruSmart Due to TruSmart’s billing migration in December, certain charges were delayed in order to ensure accuracy in TruSmart's new billing systemCustomer's account was reviewed and Customer was back billed the rightful amount for his energy usage that wasn't previously included on his invoiceTruSmart apologizes for the delay and any confusion as a resultCustomer is no longer with TruSmartCustomer's remaining amount due is $

To Whom It May Concern: TruSmart Energy went through a billing system transition and during this time billing was delayed in order to ensure accuracyOnce the billing transition completed TruSmart went back and billed the customer for the missing invoice for the service period of 12/23/– 01/26/ Please be advised that the customer spoke with TruSmart on June 23, and three times on June 26, Prior to filing this complaint, the customer spoke to a supervisor and was advised that that there was an invoice for the service period of 12/23/– 01/26/that TruSmart had not issuedThe customer was upset and hostile on the phone and advised that she would not be paying for her energy consumed and hung upThe customer is responsible for the invoice and will be charged an Early Termination Fee per her contract if she cancels prior to her expiration

To Whom It May Concern: After reviewing the complaint, the customer’s main concern is how she became a customer with TruSmart Energy On April 9, 2015, Ms [redacted] (“Customer”) enrolled with TruSmart Energy (“TruSmart”) via a third party brokerThe broker was acting upon a signed Agreement (attached) that had not been terminated in writing by Customer It is TruSmart’s policy that if these customers are not happy with the switch, TruSmart will process an inadvertent gain request to send them back to their previous provider On April 20, 2015, Customer was switched back to their previous providerCustomer will not be charged any charges or penalties by TruSmart and will be refunded her payment in the amount of $ Please do not hesitate to contact us should you have any additional questions

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10663340, and find that this resolution would be satisfactory to me

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
Regards,
This company has refused to send me any documentation backing up their claim. Prove that I owe you that money and and just don't claim that I do but actually send me a bill that shows those charges FROM THAT MONTH. Send me ALL THE BILLS FROM 2014 to back up their claim. If not I can't pay them anymore money. I don't just want you to send me some claim that "the bill was adjusted" but based on what. They have deleted ALL past PDFs from last year and went on to delete this year to from my portal access as well.Now that I'm not a customer they have blocked all access.The company also charged me the $91 they claimed I owed them from December. Greedy, shady and totally unacceptable. [redacted]

To Whom It May Concern:
After reviewing the complaint, the customer’s main
concern is how she became a...

customer with TruSmart Energy.
On April 9, 2015, Ms. [redacted] (“Customer”) enrolled
with TruSmart Energy (“TruSmart”) via a third party broker. The broker was
acting upon a signed Agreement (attached) that had not been terminated in
writing by Customer.  It is TruSmart’s
policy that if these customers are not happy with the switch, TruSmart will
process an inadvertent gain request to send them back to their previous
provider.
On April 20, 2015, Customer was switched back to their
previous provider. Customer will not be charged any charges or penalties by
TruSmart and will be refunded her payment in the amount of $34.52.
Please do not hesitate to contact us should you have
any additional questions.

Customer is concerned about his amount due to TruSmart....

Due to TruSmart’s
billing migration in December, certain charges were delayed in order to ensure accuracy in TruSmart's new billing system. Customer's account was reviewed and Customer was back billed the rightful amount for his energy usage that wasn't previously included on his invoice. TruSmart apologizes for the delay and any confusion as a result. Customer is no longer with TruSmart. Customer's remaining amount due is $190.48.

To Whom It May Concern:      TruSmart
Energy went through a billing system transition and during this time billing was delayed in order to ensure accuracy. Once the billing transition completed TruSmart went back and
billed the customer for the missing invoice for the service...

period of
12/23/2014 – 01/26/2015.       Please be advised that the customer spoke with TruSmart on June 23, 2015 and three times on June 26, 2015. Prior to filing this complaint, the customer
spoke to a supervisor and was advised that that there was an invoice for the service period of 12/23/2014 – 01/26/2015 that TruSmart had not issued. The customer was upset and hostile on the phone and advised that she would not be paying for her energy consumed and hung up. The customer is responsible for the invoice and
will be charged an Early Termination Fee per her contract if she cancels prior to her expiration.