Case Pork Roll Company, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10649862, and find that this resolution is satisfactory to me.
You have been obviously running a lot of a dump for that many years, you have poor customer service, sub human hotel conditions and a staff that is rude and unpleasant. You have been getting reviews online from upset customers so it should have not suprised me. but when I called to get a quote you agent rushed me into getting it even though there was plenty of rooms to upgrade to since you said you mafe the error of giving us the room with the cockroaches and dump all over the place. All you want is free money, I recomend you clean up this place and better train your staff before continuing business and upsetting other customers, I will never again come to this place or recommend it to anybody!
Regards,
C[redacted]

Thank for taking my call this afternoon. We have been in business for past 17 years and have two motels in Ventura CA. We have done as much as we could to work with the guest regarding the room, call them three times for direction,making sure they will arrive before the office closes , holding the...

room for them as well as providing the service. The guest wanted to put  seven people  in the room and we can not allow that.   By our standard, that is  too many people in the room for $88.50. While in the office they convince the front desk that they will manage to sleep seven people on beds  and on the  floor. we also advice to get two rooms and second room will be at discounted rate.We don't have cockroaches, holes in the wall or rodents. As the guest mention,  how would he or his family member know about the mattress when they were in the room for 20- minutes. His brother also use the bathroom and that means the room was used. His brother must have slept on the bed or pull the sheets to see if the beds were not comfortable. If this would have happen before 4 pm we would or might have consider  refund or charge the room for 1/2 price and have the housekeeper clean the room and have re rented the room. We don't have a staff to clean the room that late at night.We look forward hearing back from you very soon.Best wishes, [redacted]