October 1, 2015Revdex.comRe: ID [redacted]To: Mr. [redacted]Our original response remains unchanged. To reiterate, Mills Fence Company is not responsible for underground sprinkler systems as evidenced by the contract signed and accepted by [redacted]. Furthermore, Mr. [redacted] understood this condition before accepting the contract. He even states in his email that other companies would not take responsibility for underground sprinklers either. That is because it is an industry standard that all private utilities are to be marked by the private homeowner, Also, Mills Fence Company never agreed to repair Mr. [redacted]'s sprinkler "in order to get his business" as evidenced by Mr. [redacted]'s own email dated February 2, 2015. We are appalled by his dishonest claim as we are an ethical, Christian company who has been in business 45 years. In addition, as previously stated, Mrs. [redacted] insisted to our installation coordinator that she wanted us to perform their fence installation even though she knew their sprinkler system was not marked. Mrs. [redacted] claimed that she did not want to walt the time that it would take for them to have their private sprinkler system marked. When we hit an underground sprinkler line due to the [redacted]'s refusal to have them properly marked, Mills Fence Company offered them a special courtesy that we would try to repair it, and we did. However, let us reiterate that this was simply a courtesy repair, not a contractual obligation. We never heard from the [redacted]s until four months after we repaired their sprinkler line. In the meantime, Mr. [redacted] states in his Revdex.com letter that they had been having multiple issues with their sprinkler system which were completely unrelated to our courtesy repair.In conclusion, Mills Fence Company is not responsible for private utilities as clearly outlined in our contract. We respectfully request that the Revdex.com reevaluate Mr. [redacted]'s claim because this is not a “Guarantee or Warranty Issue” as we do not warranty private utilities such as underground sprinkler systems. How can we warranty sprinkler systems when our contract clearly states that we are not responsible for them? We would like the Revdex.com to contact us regarding Mr. [redacted]'s false claims and accusations. We respectfully request that this complaint be removed from our experience as we strongly believe that in no way does Mr. [redacted]'s claim fall under any of the Revdex.com categories.Sincerely --Mills Fence Company
2-21-16Revdex.com1 E 4th, Suite 600Cincinnati, OH 45202[redacted]Accusations, denials and innuendoes referring to both me and Revdex.com in Mills Fence Co.'s message to Revdex.com are indeed troublesome. That one return phone call as promised by the receptionist who identified herself as "Mills Fence Co." was not returned. It would so easily have resolved the issue. Now, even more so, I feel completely justified by my truthfully written complaint to Revdex.com and I'm grateful to Revdex.com for following through with it.Sincerely,[redacted] [redacted]###-###-####
October 1, 2015Revdex.comRe: ID [redacted]To: Mr. [redacted]Our original response remains unchanged. To reiterate, Mills Fence Company is not responsible for underground sprinkler systems as evidenced by the contract signed and accepted by [redacted]. Furthermore, Mr. [redacted] understood this condition before accepting the contract. He even states in his email that other companies would not take responsibility for underground sprinklers either. That is because it is an industry standard that all private utilities are to be marked by the private homeowner, Also, Mills Fence Company never agreed to repair Mr. [redacted]'s sprinkler "in order to get his business" as evidenced by Mr. [redacted]'s own email dated February 2, 2015. We are appalled by his dishonest claim as we are an ethical, Christian company who has been in business 45 years. In addition, as previously stated, Mrs. [redacted] insisted to our installation coordinator that she wanted us to perform their fence installation even though she knew their sprinkler system was not marked. Mrs. [redacted] claimed that she did not want to walt the time that it would take for them to have their private sprinkler system marked. When we hit an underground sprinkler line due to the [redacted]'s refusal to have them properly marked, Mills Fence Company offered them a special courtesy that we would try to repair it, and we did. However, let us reiterate that this was simply a courtesy repair, not a contractual obligation. We never heard from the [redacted]s until four months after we repaired their sprinkler line. In the meantime, Mr. [redacted] states in his Revdex.com letter that they had been having multiple issues with their sprinkler system which were completely unrelated to our courtesy repair.In conclusion, Mills Fence Company is not responsible for private utilities as clearly outlined in our contract. We respectfully request that the Revdex.com reevaluate Mr. [redacted]'s claim because this is not a “Guarantee or Warranty Issue” as we do not warranty private utilities such as underground sprinkler systems. How can we warranty sprinkler systems when our contract clearly states that we are not responsible for them? We would like the Revdex.com to contact us regarding Mr. [redacted]'s false claims and accusations. We respectfully request that this complaint be removed from our experience as we strongly believe that in no way does Mr. [redacted]'s claim fall under any of the Revdex.com categories.Sincerely --Mills Fence Company
2-21-16Revdex.com1 E 4th, Suite 600Cincinnati, OH 45202[redacted]Accusations, denials and innuendoes referring to both me and Revdex.com in Mills Fence Co.'s message to Revdex.com are indeed troublesome. That one return phone call as promised by the receptionist who identified herself as "Mills Fence Co." was not returned. It would so easily have resolved the issue. Now, even more so, I feel completely justified by my truthfully written complaint to Revdex.com and I'm grateful to Revdex.com for following through with it.Sincerely,[redacted] [redacted]###-###-####