We strongly feel as though we have provided Ms [redacted] with an outstanding fence along with outstanding service and professionalismShe state that the gates were ordered with the fence when she knows that is simply not trueIn fact, her contract implicitly states that Mills Fence Company will set the gate posts first to determine the actual gate opening and then order the gate and install it in approximately weeksHowever, we wanted to provide her with the best customer service so we installed a temporary gate for her until her custom gate arrivedShe also states that she has no gates when she does have gates and we met our projected timeline for installationIn fact, her husband walked over the job with our installer and was very happy with both the fence and gatesFinally, she states she didn't receive communication when that is simply not trueIn fact, we spoke with her at least (3) times regarding the order status of her gates and her Crew leader spoke with her directly at the job siteTherefore, Mills Fence Company feels that we have done everything in our power to accommodate her needs along with providing her with an excellent product Sincerely, Mills Fence Company
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] The gate looks fineThey did fix the gate, I saw myself in person, today.We have no other issues with Mills Fence Company.Thank you for your assistance in this matter.Poor communication from both sides [redacted]
Response to # of the complaint:There was no error regarding the measurement of the handrailThe customer simply did not care for the handrail and we ordered her a new handrail as a courtesy, free of chargeWe feel that this courtesy reflected excellent customer service which has been a trademark of our company for over years.The new handrail is installed and the customer seems to be very happy with it
2-21-16Revdex.comE 4th, Suite 600Cincinnati, OH [redacted] ***Accusations, denials and innuendoes referring to both me and Revdex.com in Mills Fence Co.'s message to Revdex.com are indeed troublesome That one return phone call as promised by the receptionist who identified herself as "Mills Fence Co." was not returned It would so easily have resolved the issue Now, even more so, I feel completely justified by my truthfully written complaint to Revdex.com and I'm grateful to Revdex.com for following through with it.Sincerely, [redacted] ***###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.There was never a question of liking the railing or of the quality, it was always about their horrible customer serviceI have paid for the railing because I'm tired of dealing with their rude and dismissive behaviorIt's not worth the continued fight, but I want to make clear that my issue was with their customer servicePotential buyers should bewareDO NOT trust anything said to you by the measures or installers! You will be told one thing and given anotherMake sure to check everything before signing! And if there's a problem...good luckYou are in store for the worst customer service experience in your life! Regards, [redacted]
October 1, 2015Revdex.comRe: ID [redacted] To: Mr [redacted] ***Our original response remains unchangedTo reiterate, Mills Fence Company is not responsible for underground sprinkler systems as evidenced by the contract signed and accepted by [redacted] Furthermore, Mr [redacted] understood this condition before accepting the contractHe even states in his email that other companies would not take responsibility for underground sprinklers eitherThat is because it is an industry standard that all private utilities are to be marked by the private homeowner, Also, Mills Fence Company never agreed to repair Mr [redacted] 's sprinkler "in order to get his business" as evidenced by Mr [redacted] 's own email dated February 2, We are appalled by his dishonest claim as we are an ethical, Christian company who has been in business yearsIn addition, as previously stated, Mrs [redacted] insisted to our installation coordinator that she wanted us to perform their fence installation even though she knew their sprinkler system was not markedMrs [redacted] claimed that she did not want to walt the time that it would take for them to have their private sprinkler system markedWhen we hit an underground sprinkler line due to the [redacted] 's refusal to have them properly marked, Mills Fence Company offered them a special courtesy that we would try to repair it, and we didHowever, let us reiterate that this was simply a courtesy repair, not a contractual obligationWe never heard from the [redacted] s until four months after we repaired their sprinkler lineIn the meantime, Mr [redacted] states in his Revdex.com letter that they had been having multiple issues with their sprinkler system which were completely unrelated to our courtesy repair.In conclusion, Mills Fence Company is not responsible for private utilities as clearly outlined in our contractWe respectfully request that the Revdex.com reevaluate Mr [redacted] 's claim because this is not a “Guarantee or Warranty Issue” as we do not warranty private utilities such as underground sprinkler systemsHow can we warranty sprinkler systems when our contract clearly states that we are not responsible for them? We would like the Revdex.com to contact us regarding Mr [redacted] 's claims and accusationsWe respectfully request that this complaint be removed from our experience as we strongly believe that in no way does Mr [redacted] 's claim fall under any of the Revdex.com categories.Sincerely --Mills Fence Company
Ms [redacted] received and accepted the attached handrail layoutWe have enclosed the original email (see below) with the layout which was sent to Ms [redacted] on 9/19/However, she did not care for the design of the original handrail that she had accepted once it was installed Therefore, since we value customer satisfaction, we ordered her a different style of handrail free of charge and will install it for her at no additional chargeThe special ordered handrail takes (3) weeks to arriveIn the meantime, she still has a beautiful, functioning handrail for her useShe requested an additional 20% discount for her wait of the special ordered handrailHowever, we installed the handrail that she originally orderedTherefore, we are ordering the new material and providing the additional labor as a courtesy and will not be providing any discount From: [redacted] Sent: Monday, September 19, 7:AM To: [redacted] Subject: Mills Fence proposal for [redacted] [redacted] , Thank you for the opportunity to meet with you and discuss your fencing needs Attached is the Mills Fence proposal and fence layout for your review and consideration If you decide to go forward with it, please sign and send a copy of the approved proposal to me, through e-mail (scanned), fax or regular mail I look forward to hearing from youThanks [redacted] Mills Fence Company Wiehe Road Cincinnati, OH [redacted] *** [redacted] Celebrating over years of service!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowThe email enclosed was sent to the wrong email addressI did not receive this emailThe quality of the railing is not an issueThe time needed to special order the railing wasn't an issue eitherI had already waited months from measurement to installationI decided to go a head even though it would be months because I liked the look of the railingThe issue is their customer serviceIf the company had replied to my call on 12/saying their was a misunderstanding or error during the measurement I would have understoodI had no issue with waiting more time and I probably would have paid to add the missing railingIt was the fact that it took weeks to even get an acknowledgement regardless of the multiple emails and phone callsWhen they finally acknowledged me, they were rude and dismissiveI spent over minutes on the phone being transferred between departments on 1/I was told that this was taken care of and made to feel like an it and then transferred to someone else who asked again why I was callingAfter reading their responses to other complaints on Revdex.com, I have no expectation of any sort of acceptance or acknowledgement of their faultI'm just disappointedI will definitely make sure to warn others before they enter into business with this company Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Mills Fence Company has not addressed my problem with my large fence that was built by them I had no other choice then to report them to the Revdex.com because they will not budge on their fee reduction other than $*** I paid $ [redacted] after this small reduction and the fence completed is a amateur job Mills last response was that "they would be happy to display photos of it as it is a beautiful fence." I would be thrilled if they would too but I seriously doubt they would as it would incriminate their business The fence in question is not straight across at the top; it has a dip There are gaps between the boards; some wider in some places The contracted crew who put up this fence broke a solar light, put big tire tracks in my front yard and spilled concrete on my drive way Mills came back and got a lot of the concrete off my drive and redid my small fence which I am happy with But the bigger fence was not taken care of other than pulling out protruding nails I thought Mills would give me a fair deal and the experience with Mills Fence Company has been frustrating As stated in my contract with them, " All work to be completed in a workmanlike manner according to standard practices," should be removed from their contracts as this is not honesty Regards, ***
Good Afternoon,Mills fence has honored the request of the customerWhen we originally installed this project we upgraded the gate to a 4'x4'We spoke with [redacted] who was satisfied with the projectCurrently we changed the gate as requestedThe gate was fabricated in our shop x 4'This is the gate that was installed on yesterday (8/8/2017) along with a new terminal as we had to change this to accommodate the smaller gateThe job has been installed per the signed contract and meets industry standardsThe customer has used this forum to correspond with us rather than speak with us directlyIf the [redacted] 's still have concerns they can call us directly and we will address themThanks Mills Fence Company
We strongly feel as though we have provided Ms [redacted] with an outstanding fence along with outstanding service and professionalismShe state that the gates were ordered with the fence when she knows that is simply not trueIn fact, her contract implicitly states that Mills Fence Company will set the gate posts first to determine the actual gate opening and then order the gate and install it in approximately weeksHowever, we wanted to provide her with the best customer service so we installed a temporary gate for her until her custom gate arrivedShe also states that she has no gates when she does have gates and we met our projected timeline for installationIn fact, her husband walked over the job with our installer and was very happy with both the fence and gatesFinally, she states she didn't receive communication when that is simply not trueIn fact, we spoke with her at least (3) times regarding the order status of her gates and her Crew leader spoke with her directly at the job siteTherefore, Mills Fence Company feels that we have done everything in our power to accommodate her needs along with providing her with an excellent product Sincerely, Mills Fence Company
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] The gate looks fineThey did fix the gate, I saw myself in person, today.We have no other issues with Mills Fence Company.Thank you for your assistance in this matter.Poor communication from both sides [redacted]
Response to # of the complaint:There was no error regarding the measurement of the handrailThe customer simply did not care for the handrail and we ordered her a new handrail as a courtesy, free of chargeWe feel that this courtesy reflected excellent customer service which has been a trademark of our company for over years.The new handrail is installed and the customer seems to be very happy with it
2-21-16Revdex.comE 4th, Suite 600Cincinnati, OH [redacted] ***Accusations, denials and innuendoes referring to both me and Revdex.com in Mills Fence Co.'s message to Revdex.com are indeed troublesome That one return phone call as promised by the receptionist who identified herself as "Mills Fence Co." was not returned It would so easily have resolved the issue Now, even more so, I feel completely justified by my truthfully written complaint to Revdex.com and I'm grateful to Revdex.com for following through with it.Sincerely, [redacted] ***###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.There was never a question of liking the railing or of the quality, it was always about their horrible customer serviceI have paid for the railing because I'm tired of dealing with their rude and dismissive behaviorIt's not worth the continued fight, but I want to make clear that my issue was with their customer servicePotential buyers should bewareDO NOT trust anything said to you by the measures or installers! You will be told one thing and given anotherMake sure to check everything before signing! And if there's a problem...good luckYou are in store for the worst customer service experience in your life! Regards, [redacted]
October 1, 2015Revdex.comRe: ID [redacted] To: Mr [redacted] ***Our original response remains unchangedTo reiterate, Mills Fence Company is not responsible for underground sprinkler systems as evidenced by the contract signed and accepted by [redacted] Furthermore, Mr [redacted] understood this condition before accepting the contractHe even states in his email that other companies would not take responsibility for underground sprinklers eitherThat is because it is an industry standard that all private utilities are to be marked by the private homeowner, Also, Mills Fence Company never agreed to repair Mr [redacted] 's sprinkler "in order to get his business" as evidenced by Mr [redacted] 's own email dated February 2, We are appalled by his dishonest claim as we are an ethical, Christian company who has been in business yearsIn addition, as previously stated, Mrs [redacted] insisted to our installation coordinator that she wanted us to perform their fence installation even though she knew their sprinkler system was not markedMrs [redacted] claimed that she did not want to walt the time that it would take for them to have their private sprinkler system markedWhen we hit an underground sprinkler line due to the [redacted] 's refusal to have them properly marked, Mills Fence Company offered them a special courtesy that we would try to repair it, and we didHowever, let us reiterate that this was simply a courtesy repair, not a contractual obligationWe never heard from the [redacted] s until four months after we repaired their sprinkler lineIn the meantime, Mr [redacted] states in his Revdex.com letter that they had been having multiple issues with their sprinkler system which were completely unrelated to our courtesy repair.In conclusion, Mills Fence Company is not responsible for private utilities as clearly outlined in our contractWe respectfully request that the Revdex.com reevaluate Mr [redacted] 's claim because this is not a “Guarantee or Warranty Issue” as we do not warranty private utilities such as underground sprinkler systemsHow can we warranty sprinkler systems when our contract clearly states that we are not responsible for them? We would like the Revdex.com to contact us regarding Mr [redacted] 's claims and accusationsWe respectfully request that this complaint be removed from our experience as we strongly believe that in no way does Mr [redacted] 's claim fall under any of the Revdex.com categories.Sincerely --Mills Fence Company
Ms [redacted] received and accepted the attached handrail layoutWe have enclosed the original email (see below) with the layout which was sent to Ms [redacted] on 9/19/However, she did not care for the design of the original handrail that she had accepted once it was installed Therefore, since we value customer satisfaction, we ordered her a different style of handrail free of charge and will install it for her at no additional chargeThe special ordered handrail takes (3) weeks to arriveIn the meantime, she still has a beautiful, functioning handrail for her useShe requested an additional 20% discount for her wait of the special ordered handrailHowever, we installed the handrail that she originally orderedTherefore, we are ordering the new material and providing the additional labor as a courtesy and will not be providing any discount From: [redacted] Sent: Monday, September 19, 7:AM To: [redacted] Subject: Mills Fence proposal for [redacted] [redacted] , Thank you for the opportunity to meet with you and discuss your fencing needs Attached is the Mills Fence proposal and fence layout for your review and consideration If you decide to go forward with it, please sign and send a copy of the approved proposal to me, through e-mail (scanned), fax or regular mail I look forward to hearing from youThanks [redacted] Mills Fence Company Wiehe Road Cincinnati, OH [redacted] *** [redacted] Celebrating over years of service!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowThe email enclosed was sent to the wrong email addressI did not receive this emailThe quality of the railing is not an issueThe time needed to special order the railing wasn't an issue eitherI had already waited months from measurement to installationI decided to go a head even though it would be months because I liked the look of the railingThe issue is their customer serviceIf the company had replied to my call on 12/saying their was a misunderstanding or error during the measurement I would have understoodI had no issue with waiting more time and I probably would have paid to add the missing railingIt was the fact that it took weeks to even get an acknowledgement regardless of the multiple emails and phone callsWhen they finally acknowledged me, they were rude and dismissiveI spent over minutes on the phone being transferred between departments on 1/I was told that this was taken care of and made to feel like an i
t and then transferred to someone else who asked again why I was callingAfter reading their responses to other complaints on Revdex.com, I have no expectation of any sort of acceptance or acknowledgement of their faultI'm just disappointedI will definitely make sure to warn others before they enter into business with this company Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Mills Fence Company has not addressed my problem with my large fence that was built by them I had no other choice then to report them to the Revdex.com because they will not budge on their fee reduction other than $*** I paid $ [redacted] after this small reduction and the fence completed is a amateur job Mills last response was that "they would be happy to display photos of it as it is a beautiful fence." I would be thrilled if they would too but I seriously doubt they would as it would incriminate their business The fence in question is not straight across at the top; it has a dip There are gaps between the boards; some wider in some places The contracted crew who put up this fence broke a solar light, put big tire tracks in my front yard and spilled concrete on my drive way Mills came back and got a lot of the concrete off my drive and redid my small fence which I am happy with But the bigger fence was not taken care of other than pulling out protruding nails I thought Mills would give me a fair deal and the experience with Mills Fence Company has been frustrating As stated in my contract with them, " All work to be completed in a workmanlike manner according to standard practices," should be removed from their contracts as this is not honesty Regards, ***
Good Afternoon,Mills fence has honored the request of the customerWhen we originally installed this project we upgraded the gate to a 4'x4'We spoke with [redacted] who was satisfied with the projectCurrently we changed the gate as requestedThe gate was fabricated in our shop x 4'This is the gate that was installed on yesterday (8/8/2017) along with a new terminal as we had to change this to accommodate the smaller gateThe job has been installed per the signed contract and meets industry standardsThe customer has used this forum to correspond with us rather than speak with us directlyIf the [redacted] 's still have concerns they can call us directly and we will address themThanks Mills Fence Company