Complaint: [redacted]
I am rejecting this response because: Caserta has once again proven to be LIARS!. I was NOT screaming and crying when the call began. I did however start crying (NOT SCREAMING) when their employee started SCREAMING at me. I also, said "thanks, for the good job, God Bless you, and Merry Christmas, before I hung up. While, I agree Greg did a "good job" it does not mean the price for that job was accurate. I also agree that I gave him a bag of cookies that I had been baking that day, I did so to see if he would accept them. I had to practically force him to take them (guilty conscience maybe?). On Tuesday morning when I asked him if his mother, wife, girlfriend, sister, aunt etc. told him they were paying that much for the job being done he could not answer me, I finally pressed him and he weakly, eyes downcast, said yes. Again, the only reason I agreed to the price was because Greg misleading me, making me think it was a more than one person 3 1/2 day job. They wanted to say to me how "professional" and "experienced" their men are, but he didn't know the difference between a 1 man/10 hour and a 3 man , minimum 25 hours job. The fact that they will not even apologize for the extreme rudeness of their employee tells me exaxtly what kind of company they are. As there is no proof of what really transpired between myself, Greg and their operator I will continue to give them bad reviews and hope that Karma pays each and every one of them a visit 5 times over.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: Caserta has once again proven to be LIARS!. I was NOT screaming and crying when the call began. I did however start crying (NOT SCREAMING) when their employee started SCREAMING at me. I also, said "thanks, for the good job, God Bless you, and Merry Christmas, before I hung up. While, I agree Greg did a "good job" it does not mean the price for that job was accurate. I also agree that I gave him a bag of cookies that I had been baking that day, I did so to see if he would accept them. I had to practically force him to take them (guilty conscience maybe?). On Tuesday morning when I asked him if his mother, wife, girlfriend, sister, aunt etc. told him they were paying that much for the job being done he could not answer me, I finally pressed him and he weakly, eyes downcast, said yes. Again, the only reason I agreed to the price was because Greg misleading me, making me think it was a more than one person 3 1/2 day job. They wanted to say to me how "professional" and "experienced" their men are, but he didn't know the difference between a 1 man/10 hour and a 3 man , minimum 25 hours job. The fact that they will not even apologize for the extreme rudeness of their employee tells me exaxtly what kind of company they are. As there is no proof of what really transpired between myself, Greg and their operator I will continue to give them bad reviews and hope that Karma pays each and every one of them a visit 5 times over.
Regards,
[redacted]