The customer was extremely satisfied with us when we were working on her propertyShe paid promptly for everything except the hydroseed ($1980.00)We even gave them an additional zone of irrigation at no charge which is a $costWe had scheduled in her hydroseed and she made us re-schedule it for middle of the week and then had us re-schedule it againUnfortunately, the hydroseeder could not accomodate the second re-schedule for her and we had to push it off for the next dayOn the day of the hydroseed, we had scheduled in a man crew for two hours to lightly rake the property and prep for the hydroseederWhen we arrived on site we saw the customer had rented a bobcat and driven it all over the propertyThis resulted in the property being compacted and what was once a small, quick prep turned into another full day of workBecause the day was already scheduled we contacted the customer told them of the issue and agreed to reschedule itWe later got an e-mail that said "Forget about the hydroseed, we'll prep the yard and do it ourselves"Shortly after our irrigation technician received numerous text messages and calls to his personal phone asking if HE could come back and prep the yard and finish out the work on his own timeWe do not condone our employees stealing our work nor do we appreciate a customer reaching out to them rather than paying us to do what we were contracted to doI reached out to the customer and told them we could schedule in our irrigation tech but it wouldn't be till a few weeks Our irrigation tech did go back there and fix the systemThe vendor we bought loam from made a deal that we could get them loam for $11/ydWe got yards of loam from his during this timeHe billed us at $13/yd and for each load billed us three hours worth of delivery charges at $We could have bought an additional yards of loam with each delivery charge like thatWe reached out to the vendor multiple times to speak about thisUnfortunately at the end of the day we still got the short end of the stick as the vendor was paid in FULL and started problems with a customer for no reason
The customer was extremely satisfied with us when we were working on her propertyShe paid promptly for everything except the hydroseed ($1980.00)We even gave them an additional zone of irrigation at no charge which is a $costWe had scheduled in her hydroseed and she made us re-schedule it for middle of the week and then had us re-schedule it againUnfortunately, the hydroseeder could not accomodate the second re-schedule for her and we had to push it off for the next dayOn the day of the hydroseed, we had scheduled in a man crew for two hours to lightly rake the property and prep for the hydroseederWhen we arrived on site we saw the customer had rented a bobcat and driven it all over the propertyThis resulted in the property being compacted and what was once a small, quick prep turned into another full day of workBecause the day was already scheduled we contacted the customer told them of the issue and agreed to reschedule itWe later got an e-mail that said "Forget about the hydroseed, we'll prep the yard and do it ourselves"Shortly after our irrigation technician received numerous text messages and calls to his personal phone asking if HE could come back and prep the yard and finish out the work on his own timeWe do not condone our employees stealing our work nor do we appreciate a customer reaching out to them rather than paying us to do what we were contracted to doI reached out to the customer and told them we could schedule in our irrigation tech but it wouldn't be till a few weeks Our irrigation tech did go back there and fix the systemThe vendor we bought loam from made a deal that we could get them loam for $11/ydWe got yards of loam from his during this timeHe billed us at $13/yd and for each load billed us three hours worth of delivery charges at $We could have bought an additional yards of loam with each delivery charge like thatWe reached out to the vendor multiple times to speak about thisUnfortunately at the end of the day we still got the short end of the stick as the vendor was paid in FULL and started problems with a customer for no reason