Casey's Car Wash / Detail Center

Revdex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to meI will stop in on Saturday, January 28th with the gift cards? Thank you for your willingness to work with me? I greatly appreciate it Warm Regards, [redacted]

Revdex.com: I have reviewed the response made by Jan with Casey's Car Wash, and find that this resolution is satisfactory to meI appreciate the timelines in which the Revdex.com was able to handle this matter and Jan's reply.? The only thing I would like to further inquire about is the out of pocket expense I incurred upon my visit to Casey's Car Wash on 1/14/That expense was not planned as the hope was to utilize the gift cards.? I look forward to the reply from Revdex.com and Jan.Also, to the Revdex.com, can you please exclude my last name and mailing address from the posting of this complaint/resolution? I do not want my last name or my address to be publicized Regards, [redacted]

I am responding to the complaint regarding the lost mats.? I apologize for the inconvenience this may have caused.? I was only advised of this situation when I received the complaint and would have called immediately if I had known.? I have done a thorough investigation of this matter and have found the same results as our manager.? Everyone who touched the car said there were only those mats in the car that we returned to the owner of the car.? However, this does not? remedy the situation so I will offer to buy one weathertech mat and two back carpet mats for her [redacted] so this problem can be solved.? I will need the year, make and model of the [redacted] and will order the mats when I receive that information.? I will then call her when we receive the mats so she can come in and pick them up

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me
Regards,
*** ***

Please see attached letter.I am in receipt of this complaint and would very much like to respond The first thing I would like to say is that I apologize for my staff There is absolutely no excuse for anyone here to be rude to you or dismiss you We value each of our customers and
strive to offer the best service possible Next, I am very sorry I did not respond to your e-mail when you sent it I was given it after I received this complaint Apparently, my assistant was trying to reach our cashier that was on that day to find out exactly what happened before giving me the e-mail The cashier that was on duty that day is no longer employed by us I am not trying to make excuses, but just investigating and determining what caused this to escalate to this point. We did discontinue those gift cards several years ago We did keep our machine that accepted those gift cards until about months ago, but since we had to pay a monthly fee for that service and were only receiving in a few cards, it did not make business sense to keep it However, we had a policy that we would honor these cards and try to do the best we could to determine the value of these old cards I am unsure why this particular cashier did not follow that policy I do not like being accused of advertising because plain and simple, we just do not do that nor will we ever I absolutely do want to make this right for you I will honor these gift cards at the value that is written on the back of them I will put your name and the copy of these gift cards at the cashier desk and inform all cashiers of this situation I am sorry you had an unpleasant experience here and hope that you will come back and let us make this up to you.Jan M***

Revdex.com:
I have reviewed the response made by Jan with Casey's Car Wash, and find that this resolution is satisfactory to meI appreciate the timelines in which the Revdex.com was able to handle this matter and Jan's reply. The only thing I would like to further inquire about is the out of pocket expense I incurred upon my visit to Casey's Car Wash on 1/14/That expense was not planned as the hope was to utilize the gift cards. I look forward to the reply from Revdex.com and Jan.Also, to the Revdex.com, can you please exclude my last name and mailing address from the posting of this complaint/resolution? I do not want my last name or my address to be publicized
Regards,
*** ***

I am responding to the complaint regarding the lost mats. I apologize for the inconvenience this may have caused. I was only advised of this situation when I received the complaint and would have called immediately if I had known. I have done a thorough investigation of this matter
and have found the same results as our manager. Everyone who touched the car said there were only those mats in the car that we returned to the owner of the car. However, this does not remedy the situation so I will offer to buy one weathertech mat and two back carpet mats for her *** so this problem can be solved. I will need the year, make and model of the *** and will order the mats when I receive that information. I will then call her when we receive the mats so she can come in and pick them up

Revdex.com:
I have reviewed the response made by Jan with Casey's Car Wash, and find that this resolution is satisfactory to meI appreciate the timelines in which the Revdex.com was able to handle this matter and Jan's reply. The only thing I would like to further inquire about is the out of pocket expense I incurred upon my visit to Casey's Car Wash on 1/14/That expense was not planned as the hope was to utilize the gift cards. I look forward to the reply from Revdex.com and Jan.Also, to the Revdex.com, can you please exclude my last name and mailing address from the posting of this complaint/resolution? I do not want my last name or my address to be publicized
Regards,
*** ***

I am happy to give her the $back if she would like to bring in the $gift card. I also would suggest she bring in the $gift card and we will replace it with one of our current cards. I look forward to your response

I would first like to clarify a couple of items that were not correctly stated. The customer was unsure whether her truck would fit through our tunnel wash and asked if we could still wash it if it could not fit through. We had said we could hand wash it, but because it was a smaller
truck we were able to run it through our tunnel wash. I(the owner) she is referring to had just arrived at the carwash when my assistant manager asked me to come up and talk with the customer. I came up and met with her and looked at her truck. It had scratches all over the side and she said those scratches were already there and that she was only concerned with the rear scratch next to her taillight and the scratches on her taillight. I said I would need some time to investigate this incident, talk with the employees that had worked on her truck and view the cameras to see if we had possibly caused the damage. She wanted me to admit liability, file a claim, fix her truck immediately. I told her I could not do that and I would need some time to investigate like I had said earlier. I began my investigation when my cashier came to me and said her husband had called and demanded we fix the truck immediately. The cashier was trying to explain our process, but he continued to harass her and call her names. I continued my investigation, but did not find at any point where my staff had damaged her truck. I called her husband and tried to explain this process to him and see how we could settle this, but he was not willing to discuss the matter. We feel we did not do any damage to her truck, but we told her to bring in her truck and we would buff out the scratches. She did bring in the truck on Friday morning and our general manager buffed out the scratches and offered to pay for a taillight for her. Our manager said she was happy with how the scratches came out and that she would be back in about an hour with an estimate on the taillight. She did not come back. I do not agree that there is $worth of damage to this truck and further do not believe we were the cause of this damage. We tried to take care of her as we do all our customers and she said she was fine with everything

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me
Regards,
*** ***

I am responding to the complaint regarding the lost mats. I apologize for the inconvenience this may have caused. I was only advised of this situation when I received the complaint and would have called immediately if I had known. I have done a thorough investigation of this matter
and have found the same results as our manager. Everyone who touched the car said there were only those mats in the car that we returned to the owner of the car. However, this does not remedy the situation so I will offer to buy one weathertech mat and two back carpet mats for her *** so this problem can be solved. I will need the year, make and model of the *** and will order the mats when I receive that information. I will then call her when we receive the mats so she can come in and pick them up

Please see attached letter.I am in receipt of this complaint and would very much like to respond The first thing I would like to say is that I apologize for my staff There is absolutely no excuse for anyone here to be rude to you or dismiss you We value each of our customers and
strive to offer the best service possible Next, I am very sorry I did not respond to your e-mail when you sent it I was given it after I received this complaint Apparently, my assistant was trying to reach our cashier that was on that day to find out exactly what happened before giving me the e-mail The cashier that was on duty that day is no longer employed by us I am not trying to make excuses, but just investigating and determining what caused this to escalate to this point. We did discontinue those gift cards several years ago We did keep our machine that accepted those gift cards until about months ago, but since we had to pay a monthly fee for that service and were only receiving in a few cards, it did not make business sense to keep it However, we had a policy that we would honor these cards and try to do the best we could to determine the value of these old cards I am unsure why this particular cashier did not follow that policy I do not like being accused of advertising because plain and simple, we just do not do that nor will we ever I absolutely do want to make this right for you I will honor these gift cards at the value that is written on the back of them I will put your name and the copy of these gift cards at the cashier desk and inform all cashiers of this situation I am sorry you had an unpleasant experience here and hope that you will come back and let us make this up to you.Jan M***

I am happy to give her the $back if she would like to bring in the $gift card. I also would suggest she bring in the $gift card and we will replace it with one of our current cards. I look forward to your response

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to meI will stop in on Saturday, January 28th with the gift cards Thank you for your willingness to work with me I greatly appreciate it
Warm Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to meI will stop in on Saturday, January 28th with the gift cards Thank you for your willingness to work with me I greatly appreciate it
Warm Regards,
*** ***

I would first like to clarify a couple of items that were not correctly stated. The customer was unsure whether her truck would fit through our tunnel wash and asked if we could still wash it if it could not fit through. We had said we could hand wash it, but because it was a smaller
truck we were able to run it through our tunnel wash. I(the owner) she is referring to had just arrived at the carwash when my assistant manager asked me to come up and talk with the customer. I came up and met with her and looked at her truck. It had scratches all over the side and she said those scratches were already there and that she was only concerned with the rear scratch next to her taillight and the scratches on her taillight. I said I would need some time to investigate this incident, talk with the employees that had worked on her truck and view the cameras to see if we had possibly caused the damage. She wanted me to admit liability, file a claim, fix her truck immediately. I told her I could not do that and I would need some time to investigate like I had said earlier. I began my investigation when my cashier came to me and said her husband had called and demanded we fix the truck immediately. The cashier was trying to explain our process, but he continued to harass her and call her names. I continued my investigation, but did not find at any point where my staff had damaged her truck. I called her husband and tried to explain this process to him and see how we could settle this, but he was not willing to discuss the matter. We feel we did not do any damage to her truck, but we told her to bring in her truck and we would buff out the scratches. She did bring in the truck on Friday morning and our general manager buffed out the scratches and offered to pay for a taillight for her. Our manager said she was happy with how the scratches came out and that she would be back in about an hour with an estimate on the taillight. She did not come back. I do not agree that there is $worth of damage to this truck and further do not believe we were the cause of this damage. We tried to take care of her as we do all our customers and she said she was fine with everything.