I am happy to give her the $back if she would like to bring in the $gift card.? I also would suggest she bring in the $gift card and we will replace it with one of our current cards.? I look forward to your response
Please see attached letter.I am in receipt of this complaint and would very much like to respond? The first thing I would like to say is that I apologize for my staff? There is absolutely no excuse for anyone here to be rude to you or dismiss you? We value each of our customers and
strive to offer the best service possible? Next, I am very sorry I did not respond to your e-mail when you sent it? I was given it after I received this complaint? Apparently, my assistant was trying to reach our cashier that was on that day to find out exactly what happened before giving me the e-mail? The cashier that was on duty that day is no longer employed by us? I am not trying to make excuses, but just investigating and determining what caused this to escalate to this point.? We did discontinue those gift cards several years ago? We did keep our machine that accepted those gift cards until about months ago, but since we had to pay a monthly fee for that service and were only receiving in a few cards, it did not make business sense to keep it? However, we had a policy that we would honor these cards and try to do the best we could to determine the value of these old cards? I am unsure why this particular cashier did not follow that policy? I do not like being accused of advertising because plain and simple, we just do not do that nor will we ever? I absolutely do want to make this right for you? I will honor these gift cards at the value that is written on the back of them? I will put your name and the copy of these gift cards at the cashier desk and inform all cashiers of this situation? ? I am sorry you had an unpleasant experience here and hope that you will come back and let us make this up to you.Jan M***
I am responding to the complaint regarding the lost mats.? I apologize for the inconvenience this may have caused.? I was only advised of this situation when I received the complaint and would have called immediately if I had known.? I have done a thorough investigation of this matter
and have found the same results as our manager.? Everyone who touched the car said there were only those mats in the car that we returned to the owner of the car.? However, this does not? remedy the situation so I will offer to buy one weathertech mat and two back carpet mats for her *** so this problem can be solved.? I will need the year, make and model of the *** and will order the mats when I receive that information.? I will then call her when we receive the mats so she can come in and pick them up
I am happy to give her the $40.00 back if she would like to bring in the $35.00 gift card. I also would suggest she bring in the $24.00 gift card and we will replace it with one of our current cards. I look forward to your response.
I am happy to give her the $back if she would like to bring in the $gift card.? I also would suggest she bring in the $gift card and we will replace it with one of our current cards.? I look forward to your response
Please see attached letter.I am in receipt of this complaint and would very much like to respond? The first thing I would like to say is that I apologize for my staff? There is absolutely no excuse for anyone here to be rude to you or dismiss you? We value each of our customers and
strive to offer the best service possible? Next, I am very sorry I did not respond to your e-mail when you sent it? I was given it after I received this complaint? Apparently, my assistant was trying to reach our cashier that was on that day to find out exactly what happened before giving me the e-mail? The cashier that was on duty that day is no longer employed by us? I am not trying to make excuses, but just investigating and determining what caused this to escalate to this point.? We did discontinue those gift cards several years ago? We did keep our machine that accepted those gift cards until about months ago, but since we had to pay a monthly fee for that service and were only receiving in a few cards, it did not make business sense to keep it? However, we had a policy that we would honor these cards and try to do the best we could to determine the value of these old cards? I am unsure why this particular cashier did not follow that policy? I do not like being accused of advertising because plain and simple, we just do not do that nor will we ever? I absolutely do want to make this right for you? I will honor these gift cards at the value that is written on the back of them? I will put your name and the copy of these gift cards at the cashier desk and inform all cashiers of this situation? ? I am sorry you had an unpleasant experience here and hope that you will come back and let us make this up to you.Jan M***
I am responding to the complaint regarding the lost mats.? I apologize for the inconvenience this may have caused.? I was only advised of this situation when I received the complaint and would have called immediately if I had known.? I have done a thorough investigation of this matter
and have found the same results as our manager.? Everyone who touched the car said there were only those mats in the car that we returned to the owner of the car.? However, this does not? remedy the situation so I will offer to buy one weathertech mat and two back carpet mats for her *** so this problem can be solved.? I will need the year, make and model of the *** and will order the mats when I receive that information.? I will then call her when we receive the mats so she can come in and pick them up
I am happy to give her the $40.00 back if she would like to bring in the $35.00 gift card. I also would suggest she bring in the $24.00 gift card and we will replace it with one of our current cards. I look forward to your response.
Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards,
[redacted]