Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I met with [redacted] 4-times he fired the original crew that painted the houseThe reason it took so long, asked me to wait at least 4-was til paint driedEvery time he sent out the painters they just painted over the existing cracksThere was never any prep work doneNone of the cracks were filled I have pictures to show you He came out four times and in that four times I had to wait for six weeks to eight weeks in between because he said it would take that long for the paint to settleThey never addressed the issue all the cracks & poor paintAlso the last time he came out they put the wrong paint onI do not know where they got it fromHe doesn't have the same sheenI will send pictures and if need be, I can have the renters sign affidavits as to how may times they have been there Regards, [redacted]
I stated previously that if there in fact is an issue with the work we performed that we would come take a look and fix if need be I paint homes all the time in fountain hills and I've never had a issue with any customer I am trying to resolve the issue but to ask for a refund of a job that we done over a year ago is not reasonable or fairWhen I give a estimate at least half of that money or more goes to employees and materials so the customer wanting a refund would put me in debt of at least two thousand dollarsAlso the type of stucco at the residence listed in the complaint is a different texture then most homes and pretty much impossible to repair cracks and make them disappearAs I stated previously if there is work that needs touched up or re painted we will do so but that's all I am required to do as a licensed contractorThere is no law whatsoever stating that I have to refund a job I done one year ago because the homeowner decided there not happy with it so like I said before if we can fix something if it needs it we will if the customer doesn't want that then there is nothing else we can do
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I met with [redacted] 4-5 times he fired the original crew that painted the house. The reason it took so long, asked me to wait at least 4-6 was til paint dried. Every time he sent out the painters they just painted over the existing cracks. There was never any prep work done. None of the cracks were filled I have pictures to show you He came out four times and in that four times I had to wait for six weeks to eight weeks in between because he said it would take that long for the paint to settle. They never addressed the issue all the cracks & poor paint. Also the last time he came out they put the wrong paint on. I do not know where they got it from. He doesn't have the same sheen. I will send pictures and if need be, I can have the renters sign affidavits as to how may times they have been there.
Regards,
[redacted]
I have not herd from this customer in about a year we had to go back I believe one time to fix a few cracks that opened on the home about a year ago and haven't been back since nor have we been contacted by the party filing the complaint one time since then. As far as prep work we did the same as we...
do on every other home power wash repair cracks cover all windows floors etc before painting so I'm not really sure as to what prep work wasn't done on home unless the party complaining has another method of prep the same was done on there home as all others. If a touch up needed or needs done we had no problem doing it so if the customer wants us to stop and look at it we can and will but to ask for a complete refund to a job that we spent a lot of money in paint and labor is completely absurd especially since they haven't even contacted us about any issues to begin with since we repaired some cracks over after the job was done. So if they choose to let us fix the issue if in fact there is one we have no problem doing so. Thanks
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I met with [redacted] 4-times he fired the original crew that painted the houseThe reason it took so long, asked me to wait at least 4-was til paint driedEvery time he sent out the painters they just painted over the existing cracksThere was never any prep work doneNone of the cracks were filled I have pictures to show you He came out four times and in that four times I had to wait for six weeks to eight weeks in between because he said it would take that long for the paint to settleThey never addressed the issue all the cracks & poor paintAlso the last time he came out they put the wrong paint onI do not know where they got it fromHe doesn't have the same sheenI will send pictures and if need be, I can have the renters sign affidavits as to how may times they have been there Regards, [redacted]
I stated previously that if there in fact is an issue with the work we performed that we would come take a look and fix if need be I paint homes all the time in fountain hills and I've never had a issue with any customer I am trying to resolve the issue but to ask for a refund of a job that we done over a year ago is not reasonable or fairWhen I give a estimate at least half of that money or more goes to employees and materials so the customer wanting a refund would put me in debt of at least two thousand dollarsAlso the type of stucco at the residence listed in the complaint is a different texture then most homes and pretty much impossible to repair cracks and make them disappearAs I stated previously if there is work that needs touched up or re painted we will do so but that's all I am required to do as a licensed contractorThere is no law whatsoever stating that I have to refund a job I done one year ago because the homeowner decided there not happy with it so like I said before if we can fix something if it needs it we will if the customer doesn't want that then there is nothing else we can do
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I met with [redacted] 4-5 times he fired the original crew that painted the house. The reason it took so long, asked me to wait at least 4-6 was til paint dried. Every time he sent out the painters they just painted over the existing cracks. There was never any prep work done. None of the cracks were filled I have pictures to show you He came out four times and in that four times I had to wait for six weeks to eight weeks in between because he said it would take that long for the paint to settle. They never addressed the issue all the cracks & poor paint. Also the last time he came out they put the wrong paint on. I do not know where they got it from. He doesn't have the same sheen. I will send pictures and if need be, I can have the renters sign affidavits as to how may times they have been there.
Regards,
[redacted]
I have not herd from this customer in about a year we had to go back I believe one time to fix a few cracks that opened on the home about a year ago and haven't been back since nor have we been contacted by the party filing the complaint one time since then. As far as prep work we did the same as we...
do on every other home power wash repair cracks cover all windows floors etc before painting so I'm not really sure as to what prep work wasn't done on home unless the party complaining has another method of prep the same was done on there home as all others. If a touch up needed or needs done we had no problem doing it so if the customer wants us to stop and look at it we can and will but to ask for a complete refund to a job that we spent a lot of money in paint and labor is completely absurd especially since they haven't even contacted us about any issues to begin with since we repaired some cracks over after the job was done. So if they choose to let us fix the issue if in fact there is one we have no problem doing so. Thanks