Cash Connection

RE: Complaint lD [redacted] To Whom It May Concern: In response to the complaint filed with your organization, I wanted to provide our perspective and share our steps for resolution.Cash Connection is a licensed pawnbroker with the State of Oregon and has been owned and operated by our family since We take our reputation seriously and have worked hard to become a trusted lending source for our customers over the past yearsThousands of customers trust our business to hold and protect their most prized property in exchange for a cash loan and this is a responsibility we don't take lightlyThe complaint alleges, a necklace held as collateral for a pawn loan taken out with our business was not the original necklace provided by the customer at the time the loan was originatedUnfortunately, this concern was not communicated when the loan was paid off and the necklace handed back to the customerThis concern was brought to our attention on April29, 20l5,two.days after the necklace was returned to the customerAt times, when items are held in pawn for long periods of time, a customer will misremember thespecific details of their propertyThe necklace in question was left with our business on March20, when the customer originated the loanThe loan was paid back on April 27, and the necklace was returned to the customer on that date, For over months the necklace was in the possession of our business.We have implemented many industry best practice procedures to protect ourselves, and the customers, when we enter into a loan contract, Every loan has an associated pawn ticket, or contract, that details the specifics of the loan and is acknowledge by the customer with a signatureWhen jewelry is the collateral used to secure the loan, we give a detailed description of the piece, or pieces, which includes type of precious metal, characteristics of the piece, and most importantly weight.On April 29, 2015,the customer brought the necklace in question back to the business at which time the Store Manager placed it on our scales; which are certified annually by the Oregon Department of Agriculture, and confirmed the weight to be that which was noted on March 20, when the loan was originated and signed into contract by the customerAdditionally, the necklace had a "14k" hallmark and was constructed of yellow gold, both noted on the signed loan contract After learning about this complaint I reached out to the customer by phone and we discussed their concernsWe discussed the customer's long history as a loyal customer with our business and specifically the transaction involving the necklace in questionAfter explaining our perspective, the customer's focus shifted from questioning the necklace and focused on the customer service received when initially voicing their concernsThe customer had expressed a desire to speak with the owner and I was able to explain that our business structure does not allow for those immediate requests to be fulfilled as the owner is not always onsiteI was able to further discuss our management structure and informed her that the Store Manager had brought her concerns to my attention and was confident that the concerns were laid to restObviously that was a poor evaluation of their conversation as evidenced by the complaint filed with the Revdex.com Nonetheless, I thanked our customer tor bringing this concern to our attentionand feel as though we have been able to use this as a learning experience and will only improve our business as we strive to best serve our communityIn times of tribulation, Cash Connection has built a reputation on being a reliable business that the citizens of Grants Pass can turn toI hope this response will help you better understand from our perspective the events that lead to this complaint as well as the steps we have taken toward resolutionShould you have any further questions related to this complaint or our business in general I would be more than happy to address themRespectfully,

Final Consumer Response / [redacted] (2000, 6, 2017/01/23) */ Please close this caseThe business responded right away and gave me the productThis case should be CLOSEDTHANKS FOR YOUR PROMPT RESPONSE!

RE: Complaint lD [redacted] To Whom It May Concern: In response to the complaint filed with your organization, I wanted to provide our perspective and share our steps for resolution.Cash Connection is a licensed pawnbroker with the State of Oregon and has been owned and operated by our family...

since 1986. We take our reputation seriously and have worked hard to become a trusted lending source for our customers over the past 27 years. Thousands of customers trust our business to hold and protect their most prized property in exchange for a cash loan and this is a responsibility we don't take lightly. The complaint alleges, a necklace held as collateral for a pawn loan taken out with our business was not the original necklace provided by the customer at the time the loan was originated. Unfortunately, this concern was not communicated when the loan was paid off and the necklace handed back to the customer. This concern was brought to our attention on April29, 20l5,two.days after the necklace was returned to the customer. At times, when items are held  in pawn for long periods of time, a customer will misremember thespecific details of their property. The necklace in question was left with our business on March20, 2014 when the customer originated the loan. The loan was paid back on April 27, 2015 and the necklace was returned to the customer on that date, For over 13 months the necklace was in the possession of our business.We have implemented many industry best practice procedures to protect ourselves, and the customers, when we enter into a loan contract, Every loan has an associated pawn ticket, or contract, that details the specifics of the loan and is acknowledge by the customer with a signature. When jewelry is the collateral used to secure the loan, we give a detailed description of the piece, or pieces, which includes type of precious metal, characteristics of the piece, and most importantly weight.On April 29, 2015,the customer brought the necklace in question back to the business at which time the Store Manager placed it on our scales; which are certified annually by the Oregon Department of Agriculture, and confirmed the weight to be that which was noted on March 20, 2013 when the loan was originated and signed into contract by the customer. Additionally, the necklace had a "14k" hallmark and was constructed of yellow gold, both noted on the signed loan contract After learning about this complaint I reached out to the customer by phone and we discussed their concerns. We discussed the customer's long history as a loyal customer with our business and specifically the transaction involving the necklace in question. After explaining our perspective, the customer's focus shifted from questioning the necklace and focused on the customer service received when initially voicing their concerns. The customer had expressed a desire to  speak with the owner and I was able to explain that our business structure does not allow for those immediate requests to be fulfilled as the owner is not always onsite. I was able to further discuss our management structure and informed her that the Store Manager had brought her concerns to my attention and was confident that the concerns were laid to rest. Obviously that was a poor evaluation of their conversation as evidenced by the complaint filed with the Revdex.com.  Nonetheless, I thanked our customer tor bringing this concern to our attentionand feel as though we have been able to use this as a learning experience and will only improve our business as we strive to best serve our community. In times of tribulation, Cash Connection has built a reputation on being a reliable business that the citizens of Grants Pass can turn to. I hope this response will help you better understand from our perspective the events that lead to this complaint as well as the steps we have taken toward resolution. Should you have any further questions related to this complaint or our business in general  I would be more than happy to address them. Respectfully,