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Reviews Pawnbroker Cash Converters

Cash Converters Reviews (1)

Review: I bought a watch from cash converters in roanoke on williamson rd. and I bought a phone. when I tried to exchange the watch with the receipt the people gave me grief. they said the watch was defective so they refused to do any type of service and I had to call the manager in order to get my money back they dont check no merchandise before it leaves the store and when something goes wrong with it and you take it back they give you a hassle over the item that they sold even if you have the receipt. I lastly bought a phone from them they did not check the phone and when I tried to return it they gave me a hassle I have 90 days on the receipt and it said it anything is wrong with it bring it back. CASH CONVERTERS did not own up to their policy. everything in their store is not in proper working form at all.Desired Settlement: close them down!!they saleing used items and not going by there return policy. I have bought two phones and a watch from them and the items dont work so when I returned them they gave me all kinds of trouble even I had the receipt and it was within 90 days they said they dont return items which on the receipt its a different saying

Business

Response:

This letter serves to respond to a complaint from a customer that was issued with an ID number [redacted]. On November 27th 2013, Mr. [redacted] placed a Bulova mens watch, priced at $129.99, on layaway with one of our sales staff, [redacted]. The watch was then picked up out of layaway on December 1st 2013 by Mr. [redacted]. On December 19th 2013 Mr. [redacted] returned to the store with the watch and his receipt. He explained to [redacted] (the original sales person) that he wished to exchange the watch. After inspection of the watch, it was noticed that the face of the watch now had a scratch on it, that wasn't present at the time it was put on layaway or picked up from layaway. [redacted] pointed this out to Mr. [redacted], who was sure that the scratch was there at time of purchase and was a defect and therefore wanted an exchange. [redacted] asked the sales manager [redacted] to help. [redacted] spoke to Mr. [redacted] and explained the warranty policy (which is attached) that was on his receipt. [redacted] was also the person who had originally purchased the watch into our inventory on October 23rd 2013 and didn't purchase it with a scratch on it. At this point Mr. [redacted] demaned a refund and became loud and aggressive in posture. [redacted] then came back to get me as I was the manager on duty and I spoke with Mr. [redacted] explaining our warranty policy and that as we believe the watch wasn't being returned in the same condition as it was sold I would be unable to give him a full value exchange or refund. Mr. [redacted] continued his loud language and started using profanity directed at me and the store in general. At this point I informed Mr. [redacted] that I would be able to give him a full refund on the condition that he not return to do business with us in the future as we both didn't need this frustration and aggravation.l processed the refund and returned his full purchase price and Mr. [redacted] left the store still talking loudly and using profanity as he went. On December 23rd a man entered the store to return a cell phone (with receipt) that was purchased on December 18th• He indicated that it didn't connect to facebook and wanted to get a refund. I was assisting him and inspected the phone and asked which carrier it was connected to and he didn't know. On closer inspection, the phone had not been connected to any provider so [ connected the phone to our wireless network and was able to show the man the phone working and on the facebook website. He made a call to someone and then indicated that he would take the phone back and that "she would come back with it later". Mr. [redacted] then entered the store about 1 hour later with the phone I had seen earlier and was demanding a refund. He was immediately aggressive using loud and profane language. I communicated to Mr. [redacted] that after our last encounter he wasn't welcome in the store and asked him to leave. He continued his loud and aggressive speech. I informed him there were 2 options, he could leave or I would call the police to escort him from the store. He indicated he was fine with me calling the police, which I did. He left the store and waited in the parking lot. About 20 minutes later an officer entered the store and said he has spoken with Mr. [redacted] in the parking lot and wanted to confirm that we were not going to give him a refund and that we wanted him off the property, which I confirmed. The officer also indicated that he would inform Mr. [redacted] not to return to the store and if we wanted to write a letter to both the police and Mr. [redacted] indicating we didn't want Mr. [redacted] to enter the premises, it would make it easier in the future if he did return as there would be information in a file at the police department to reference. There were several messages left on the company [redacted] page by Mr. [redacted] the following day slandering the company. At no time during the communication with Mr. [redacted] did I or any of my staff use loud, aggressive language or profanity. I believe my actions in dealing with Mr. [redacted] were fair based on our company's warranty policy, and the 8 years we have been doing business in Roanoke making every effort to be friendly and helpful to our customer in order to grow as a community based business. !fyou require further information please contact me at ###-###-#### Yours truly, [redacted] Manager

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Description: CHECK CASHING SERVICE

Address: Pottstown Centre 223 Shoemaker Road, Pottstown, Pennsylvania, United States, 19465

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