Cash Flow Management, Inc.

In response to complaint ID [redacted], our records indicate the accounts in the amount of $ 371.25 ([redacted]) and $ 50 ([redacted]) placed with us by "[redacted]" on 10/30/14, we do not think this consumer's  complaint is with Cash Flow Management, a billing  division of...

[redacted] Service for non defaulted debt, as the date of
service, amount and name of provider doesn’t match.  She had services at
[redacted](Dr. [redacted]) but our charges are for the
physicians(Dr. [redacted] and Dr. [redacted]).  Below is a summary of calls-
 
10-30-14  Received the accounts
11-06-14  Sent first notice
11-12-14  IVR left mesg on ans mach 11:56am
11-14-14  IVR left mesg on ans mach 9:04am
11-17-14  IVR left mesg on ans mach 4:18pm
11-19-14  [redacted] called on dialer and left mesg on ans mach
9:58am
 Please let me know if you have additional questions.Thank you[redacted] President

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Upon investigating this with the medical office billing office, and reviewing my charge card payments for the office visit in question from back in 2013, the office failed to post the payment received.  I do not owe nor am I in arrears for any monies to this issue.  I request that this company go back and address there issues with the billing office at ###-###-####.  The billing office is to correct this error.  Please do not contact me again for collections.From, [redacted]

that's not true at all. I paid my entire bill with [redacted].  And at every visit I ask if I owe anything and they tell me my account is settled and fine. I also have NEVER received a seperate bill from them. I pay at the office each time I visit. and the [redacted] said they'd set up payments for the surgery and I've yet to receive anything on it. I moved the week of the surgery and updated my address with the [redacted] and the doctor that week at pre-op. so I completely disagree with the response. Claiming they sent a letter which is false I've never received anything. Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

In response to the above complaint [redacted], please understand that Cash Flow Management (CFM) is a billing service assisting clients including [redacted] and [redacted] in managing account balances. The calls we made on 1.31.15 and 2.03.15 were an attempt to discuss with the consumer a $ 25...

balance due on her account and received by our office on 1.26.2015 from [redacted] and [redacted], account [redacted].  On 2.3.15 the consumer left a message requesting no more calls and to remove her number.  As requested, her phone number was removed and her account marked accordingly.  We then notified our client of her complaint and are awaiting their reply.  If the consumer wishes to discuss her balance she may call Ms. [redacted] directly at ###-###-####.  Please let me know if we can be of further assistance.

Review: I had a bill with [redacted] and they provided my information to cash flow management to collect the money.On 6 /20/2016 I called Cash Flow Management and spoke with Ms.[redacted] and made a $137.97 ( payment in full) which included a $1 fee the total was then $138.97. I was then advised by Ms. [redacted] that [redacted] would be notified of my payment. She explained she would send me an email as a receipt as well as mail me a paper receipt. The next morning I called and spoke with Ms [redacted] to explain I never received the email. Ms.[redacted] then promised an email by the end of the business day. On 6/22/2016 I called back again to explain my email was never received and again I was promised an email. On 6/27/2016 I received a bill from [redacted] for the same bill that was paid on 6/20/ 2016. On 6/28/2016 I called again and informed them that an email was never received and that [redacted] has not been notified of the payment. During this call I was advised that it takes 30 days for [redacted] to be notified of the payment and again promised an email. Today as of 7/1/2016 an email has not been received by cash flow management as payment confirmation. This company has serious processing issues as well bad customer service skills.Desired Settlement: as the outcome I am requesting an email as promised

Business

Response:

In response to complaint id #[redacted], our records indicate that an email receipt was sent by Ms. [redacted] on 6.20.16 to this consumer, the same date the payment was made to us by credit card in the amount of $ 137.97. We were contacted again on 6.21.16 and the consumer spoke with Ms. [redacted] stating she had not received the email. Mr. [redacted] confirmed that we had the correct email address for the consumer and requested another email receipt be sent. All emails are sent through our mail service provider, [redacted]. In checking with them, they confirm that while both emails were sent, the consumer's server did not accept them, either due to spam or as blocked. As a fail safe, they sent the consumer a receipt by mail, copy of which I have attached and confirmed by the consumer as received. As for the bill the consumer received from our client, it appears this bill was mailed out prior to our receiving the account and this was a matter of the mail crossing over. Please accept our apology for the issues the consumer has experienced with regards to this account and be assured that CFM is not a collection agency but a billing company assisting clients in settling accounts with their consumers. Please let me know if you have additional questions.Thank you,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I keep receiving recorded, robo messages coming from telephone number ###-###-#### which is being placed on my private, unlisted, cell phone.

Per a Google search, this number is registered to Cash Flow Management.

The message left states "CFM" (and no other company identifiers) and appears to request me to call another number; however, the message gets cut off in voicemail and the message is incomplete.

When I try and call this CFM company at the ###-###-#### number, it cycles several times saying a customer service agent will come on the line, then reverts a automated request for the caller to leave their name and number.

As far as I am aware, robo calls are illegal in Virginia.

This seems to me to be a scam or fraud.

I never have had any business dealings with this company which per the Revdex.com site indicates this is a collections company.

I have no outstanding debts or issues for collection.

I do not know how or why this company is calling my cell phone, a number that I do not give out publically.

I have not received any notice or mail at my home address from this Cash Flow Management company or any other company for collections of any kind.

I do not want this company calling me.Desired Settlement: I would like this company to stop calling me as it appears this is a SCAM!!!!

Business

Response:

In response to the above complaint [redacted], please understand that Cash Flow Management (CFM) is a billing service assisting clients including [redacted] and [redacted] in managing account balances. The calls we made on 1.31.15 and 2.03.15 were an attempt to discuss with the consumer a $ 25 balance due on her account and received by our office on 1.26.2015 from [redacted] and [redacted], account [redacted]. On 2.3.15 the consumer left a message requesting no more calls and to remove her number. As requested, her phone number was removed and her account marked accordingly. We then notified our client of her complaint and are awaiting their reply. If the consumer wishes to discuss her balance she may call Ms. [redacted] directly at ###-###-####. Please let me know if we can be of further assistance.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Upon investigating this with the medical office billing office, and reviewing my charge card payments for the office visit in question from back in 2013, the office failed to post the payment received. I do not owe nor am I in arrears for any monies to this issue. I request that this company go back and address there issues with the billing office at ###-###-####. The billing office is to correct this error. Please do not contact me again for collections.From, [redacted]

Review: this is a [redacted] agency for Healthcare. I had surgery 2 months ago and I haven't received my bill. They told me I'd receive my bill within 3 months. Now this [redacted] agency has been calling since 1 week after my surgery and no matter how many times I tell them I haven't received a bill yet they wont send me the bill and they are rude and tell me I have all these extra fees on top of that. The surgery was expensive enough. So much that the [redacted] told me that when I get my bill call and they will make payment arrangements until it's paid off. But this [redacted] agency is ruthless. they call from 4 different numbers at least 8 times a day between 7am and 10pm.Desired Settlement: I want them to let the [redacted] know to send me the bill so I can set up payment arrangements like discussed at intake/pre-opp. and for this agency to stop calling me and tacking on extra fees to my already expensive surgery.

Business

Response:

In response to complaint ID [redacted], our records indicate the accounts in the amount of $ 371.25 ([redacted]) and $ 50 ([redacted]) placed with us by "[redacted]" on 10/30/14, we do not think this consumer's complaint is with Cash Flow Management, a billing division of [redacted] Service for non defaulted debt, as the date of

service, amount and name of provider doesn’t match. She had services at

[redacted](Dr. [redacted]) but our charges are for the

physicians(Dr. [redacted] and Dr. [redacted]). Below is a summary of calls-

10-30-14 Received the accounts

11-06-14 Sent first notice

11-12-14 IVR left mesg on ans mach 11:56am

11-14-14 IVR left mesg on ans mach 9:04am

11-17-14 IVR left mesg on ans mach 4:18pm

11-19-14 [redacted] called on dialer and left mesg on ans mach

9:58am

Please let me know if you have additional questions.Thank you[redacted] President

Consumer

Response:

that's not true at all. I paid my entire bill with [redacted]. And at every visit I ask if I owe anything and they tell me my account is settled and fine. I also have NEVER received a seperate bill from them. I pay at the office each time I visit. and the [redacted] said they'd set up payments for the surgery and I've yet to receive anything on it. I moved the week of the surgery and updated my address with the [redacted] and the doctor that week at pre-op. so I completely disagree with the response. Claiming they sent a letter which is false I've never received anything.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

Employee has been calling my phone for over 5 months claiming to be a collector for [redacted]. Ahe was very rude before I blocked the number for harassment reasons. [redacted] declines working with Cash Flow Inc.