Cash for Car Keys

Business Response to a Complaint cellPadding=0> Complaint ID#: [redacted] Company Name: Cash4CarKeys Company Contact: [redacted] Company Phone: ###-###-#### Company Email: [redacted] Person Who Sent the Complaint: [redacted] Staff Member: Response: Mr [redacted] , I apologize for your experience with the shipment you sent inI have had the opportunity to review your complaint, shipment and payment; additionally I have spoken with [redacted] and our accounting department to gather as many facts as possibleWe appreciate your business and the opportunity to purchase remotes from youI am unsure where the $2,figure came from that you stated in your complaintI have reviewed your original purchase request which showed a total of $168, and the follow up email you sent stating you were sending an additional smart keys, which brought your total to $I have been able to determine that your shipment, which contained $worth of keys and remotes, was received on Tuesday February 3, – which [redacted] confirmed with you on the phone that dayWe were unable to verify the contents of your shipment until Wednesday February 4, and after your shipment was verified payment authorization was submitted to our accounting departmentI have confirmed that the wire transfer was issued to your bank account on Thursday February 5, It is my understanding there was an error on the FAQ page of our website regarding payments, which differed from the information throughout the remainder of our siteWhile we try our best to ensure accurate information throughout our entire website, at times there are errors made and I apologizeOur FAQ page has been updated to accurately reflect the information already found throughout the remainder of our site, including the front page, which indicates payments are typically mailed within 1-business daysI hope this resolves all of your concernsPlease feel free to contact me directly via e-mail at [redacted] , or via phone at ###-###-####Best Regards, [redacted] Sent on: 2/13/12:52:PM

Business Response to a Complaint
cellPadding=0>
Complaint ID#:
[redacted]
Company Name:
Cash4CarKeys
Company Contact:
[redacted]
Company Phone:
###-###-####
Company Email:
[redacted]
Person Who Sent the Complaint:
[redacted]
Staff Member:
Response:
Mr. [redacted], I apologize for your experience with the shipment you sent in. I have had the opportunity to review your complaint, shipment and payment; additionally I have spoken with [redacted] and our accounting department to gather as many facts as possible. We appreciate your business and the opportunity to purchase remotes from you. I am unsure where the $2,000 figure came from that you stated in your complaint. I have reviewed your original purchase request which showed a total of $168, and the follow up email you sent stating you were sending an additional 10 smart keys, which brought your total to $348. I have been able to determine that your shipment, which contained $348 worth of keys and remotes, was received on Tuesday February 3, 2015 – which [redacted] confirmed with you on the phone that day. We were unable to verify the contents of your shipment until Wednesday February 4, 2015 and after your shipment was verified payment authorization was submitted to our accounting department. I have confirmed that the wire transfer was issued to your bank account on Thursday February 5, 2015. It is my understanding there was an error on the FAQ page of our website regarding payments, which differed from the information throughout the remainder of our site. While we try our best to ensure accurate information throughout our entire website, at times there are errors made and I apologize. Our FAQ page has been updated to accurately reflect the information already found throughout the remainder of our site, including the front page, which indicates payments are typically mailed within 1-3 business days. I hope this resolves all of your concerns. Please feel free to contact me directly via e-mail at [redacted], or via phone at ###-###-####. Best Regards, [redacted]
Sent on: 2/13/2015 12:52:45 PM