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Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Well the agreement we signed with them would be great with the exception My [redacted] has yet to allow his staff to complete the work he pulled them off before they were able to do any of the grout work around desk or other places that has busted loose even after repairs you still must grout...after doing floors they also left a place where carpet is sagging to the point it is going to trip someone and cause injury or tear carpet...again staff was planning to finish but [redacted] rudely pulled them off....doors ..entrance to master bath and closet in master bath both have never been adjusted...again pulled them off prior...as for ceiling being out of warranty as he states....well considering they been named since day one and all avoided the ceiling it will still fall on criminal negligence....did Mr [redacted] know about ceilings from day one...YES He will be a bold liar to state otherwise...first inspection addressed that fact ...and was ignored! That can be used in court as criminal negligence....We have spoken to [redacted] ..***s maintenance man and his exact words is He and his wife whom both work with [redacted] confronted him about all of the above including the lifetime warranty plumbing fixure and wrong curtain in bedroom and cracks in walls they were in process of...literally or days away from being done if plumbing part was located[redacted] basically has lost his mind...treating customers like this and staff[redacted] and his wife will be used as witnesses to the fact they were not allowed to complete work! [redacted] has continually did this wishy washy thing where he would cooperate then throw a fit and pull staff out...It is his choice but this level does give him a chance to correct his actions before it leads to much heavier legal actions....We have been advised by local assistant district attorney that this is very much heading toward criminal actions being filed at [redacted] considering these facts were documented well within warranty and have been avoided repeatedly!

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RE: Revdex.com Complaint ID ***
The following attachment is a signed copy of the agreement between the *** family and Countryside Mobile Homes, Incper your request
We have contacted *** *** at *** Homes and are waiting on the information you requested of their last visit to the ***'s. They advised that they have sent a request to their attorney
We will forward the requested information from *** Homes to you as soon as we receive it from them
Best Regards,
*** F*, President
Countryside Mobile Homes, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
no they started the projects but still have parts unfinished and ***s own staff has told him that fact!

Countryside Mobile Homes, Inc. has tried to please the [redacted] family.  Notice the purchase date or date of original complaint.  [redacted] Homes has sent crews numerous times and ran numerous items of requested repairs.  Wall cracks are covered under contract for 90 days. ...

Ceiling cracks are covered under contract for 1 year.
Countryside has attempted to re-do additional out of warranty items, just to make Mr. [redacted] happy.  Mr. [redacted] told myself ([redacted]) and [redacted] Homes at the very beginning that unless we build him a patio off of the sliding glass doors or a garage, he would never be happy.  I advised him we would fulfill our contract agreement with him, but would not give him a free patio or garage.
I have not lied or mis-led the [redacted] family in any way and stand on my 35 year record of treating people the way I would want to be treated.
This home has passed a state certified set-up inspection.  It appears this customer cannot be pleased by the manufacturer ([redacted] Homes) or the dealer (Countryside Mobile Homes, Inc.) regardless of what we do.
 
[redacted] F. [redacted], Owner Countryside Mobile Homes, Inc.
 
Prior to Countryside Mobile Homes, Inc. final attempt to please Mr. [redacted] and family the following hold harmless agreement signed by the family was received from the [redacted] family.
It states as follows:
We the [redacted] family are cooperating with [redacted] and/or Countryside Homes of Benton, KY to get the needed repairs tothe inner and outer south wall of our home at [redacted]...though it is the place of [redacted] homes to do these repairs even by order of the state of KY via inspection...however [redacted] and his staff were kind enough to offer to rectify these problems already entioned as well as the office have holes knocked in walls at manufacture and hidden by desks as well as some door frames that were not shemmed properly....as well as doing the floor correctly removing the aluminum and doing floors as they were supposed to be done...touching up minor cracks as well.
[redacted] and staff have agreed to take care of a few items to make this the home we expected even though it is [redacted] place to do this...as mentioned [redacted] and staff have agreed to take care of these things for us...We the [redacted] family are fully understanding and agreeable that [redacted] was not liable and is doing this out of pure kindness to help our situation and there is no need for fear of an unfriendly atmosphere either way from either party.
All is agreeable with the [redacted] family and [redacted] this day of 5/3/15
[redacted],[redacted]
Signed and dated 5/4/15

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
 
 
 Well the agreement we signed with them would be great with the exception My [redacted] has yet to allow his staff to complete the work he pulled them off before they were able to do any of the grout work around desk or other places that has busted loose even after repairs you still must grout...after doing floors they also left a place where carpet is sagging to the point it is going to trip someone and cause injury or tear carpet...again staff was planning to finish but [redacted] rudely pulled them off....doors ..entrance to master bath and closet in master bath both have never been adjusted...again pulled them off prior...as for ceiling being out of warranty as he states....well considering they been named since day one and all avoided the ceiling it will still fall on criminal negligence....did Mr [redacted] know about ceilings from day one...YES  He will be a bold liar to state otherwise...first inspection addressed that fact ...and was ignored! That can be used in court as criminal negligence....We have spoken to [redacted] ..[redacted]s maintenance man and his exact words is He and his wife whom both work with [redacted] confronted him about all of the above including the lifetime warranty plumbing fixure and wrong curtain in bedroom and cracks in walls they were in process of...literally 1 or 2 days away from being done if plumbing part was located...[redacted] basically has lost his mind...treating customers like this and staff...[redacted] and his wife will be used as witnesses to the fact they were not allowed to complete work! [redacted] has continually did this wishy washy thing where he would cooperate then throw a fit and pull staff out...It is his choice but this level does give him a chance to correct his actions before it leads to much heavier legal actions....We have been advised by local assistant district attorney that this is very much heading toward criminal actions being filed at [redacted] considering these facts were documented well within warranty and have been avoided repeatedly!

All the trim, close-up, ends etc. was done during 1st year warranty period (Well documented by [redacted] Homes and State of Kentucky.) by [redacted] Homes.  Countryside Homes was responsible for the set-up, and passed the State inspection.
[redacted] Homes spent several days with their crew trying to please Mr. [redacted] of which their last trip they have a signed off completed list of all items.
Mr. [redacted] called me and asked if we would come back 1 1/2 yrs. later and re-do some items that he wasn't happy with.  I still don't know why he didn't get [redacted] Homes to do while they were there if he wasn't happy.  I advised Mr. [redacted] that if he would give me a Hold Harmless Agreement, I would address 3 items.  He did and you have copy of agreement.  We addressed these 3 items.  We are completed with this project.
Sincerely,
[redacted] F. [redacted], President, Countryside Mobile Homes, Inc.

Finally, a used car salesman you can trust! Lee offers beautiful cars at fair prices and will bend over backward to ensure you are satisfied with your purchase. Do not hesitate to buy your next car from this company.