Cash KIng

On 11/8/2017, we received a submission for the rebate offer That submission was received without an invoiceOn 11/17/2017, we sent an email to the customer to notify her that the rebate could not be approved without an invoice and prompted her to send an invoice in order to a have the submission validated.On 3/14/2017, the customer contacted us to check on the status of her rebateShe was informed that the rebate had been denied, for missing invoiceShe was also informed that an email was sent to the address she had provided, prompting her to re-submit the missing materials within daysUnfortunately, since we did not receive the missing materials, the rebate was deniedThe re-submission period being over, she was told that the offer was closed.On 3/21/2017, we contacted the customer for resolution and offered to make a one time exception by allowing her to re-submit the missing materialsShe sent a copy of her invoice and the $rebate was approved and expedited.A $ [redacted] Prepaid Card will be mailing out next week to: [redacted] ***Thank you!

The customer called our rebate center on 02/07/inquiring about his rebateHe was advised that we did not have a submission for him at any of our centersHe stated he would like to resubmit for the rebate, he was told that the offer had ended and it was beyond the last day of the re-submission period which was 01/31/2017.We spoke with the customer again on 02/09/and advised him we would make a one time exceptionWe contacted [redacted] and they provided his purchase informationA submission was processed and approvedThe customer was contacted and informed that his rebate in the amount of $was mailed out today, 02/14/

Mr ***'s rebate was approved on 12/27/Due to product back order his *** *** ** East vchip was mailed on 3/27/17.On 2/7, we informed him of the delay in deliveryMr *** ended up purchasing the chip on his own at retail price, $129.On 3/we reached out to the customer to let
him know that we will cover the cost of his purchase by sending him a $*** Prepaid Card.The $*** Prepaid Card will be mailing out next week to the following address: *** * *** *** *** **
*** ** *** Thank you!

To whom it may concern, Mr [redacted] originally submitted his rebate without including the invoice, and was subsequently denied, on 4/12/17.On 4/19/17, an invalid notification was sent to the email address that he had provided: [redacted], to let him know that his rebate could not be...

approved without the invoice.On 7/5/17, he called us to dispute his invalidated redemption, we then informed him that the rebate had been processed as invalid due to his failure to submit the proper materials.We have decided to make a one time exception and approve his submission. We called him at [redacted], on 7/6, and left a message on his answering machine to let him know that his $100 rebate will be mailing out within 3 to 4 weeks to: [redacted] Thank you!

The customer called our rebate center on 02/07/17 inquiring about his rebate. He was advised that we did not have a submission for him at any of our centers. He stated he would like to resubmit for the rebate, he was told that the offer had ended and it was beyond the last day of the re-submission...

period which was 01/31/2017.We spoke with the customer again on 02/09/2017 and advised him we would make a one time exception. We contacted [redacted] and they provided his purchase information. A submission was processed and approved. The customer was contacted and informed that his rebate in the amount of $100.00 was mailed out today, 02/14/2017.

On 11/8/2017, we received a submission for the rebate offer 56010. That submission was received without an invoice. On 11/17/2017, we sent an email to the customer to notify her that the rebate could not be approved without an invoice and prompted her to send an invoice in order to a have the...

submission validated.On 3/14/2017, the customer contacted us to check on the status of her rebate. She was informed that the rebate had been denied, for missing invoice. She was also informed that an email was sent to the address she had provided, prompting her to re-submit the missing materials within 30 days. Unfortunately, since we did not receive the missing materials, the rebate was denied. The re-submission period being over, she was told that the offer was closed.On 3/21/2017, we contacted the customer for resolution and offered to make a one time exception by allowing her to re-submit the missing materials. She sent a copy of her invoice and the $70 rebate was approved and expedited.A $70 [redacted] Prepaid Card will be mailing out next week to:[redacted]Thank you!

[redacted] Mr. [redacted] qualified for a $100 rebate for a purchase dated 11/24/15. That card was mailed out on 12/23/15 to the address above.We issued a replacement card on 3/15/16 to the same above address. On 4/15/16 Mr. [redacted] called back and verified his address as what we...

have on record and we were going to send a new card with a tracking number this time.Before we could to that, we received a call from the Discount Tire store manager who asked us to cancel that request and he would pay Mr. [redacted] at the store. So, in short, Mr. [redacted] should have been satisfied with his $100 rebate paid to him at the store on 4/15/16. Please let me know if he still has any concerns. Thank you,Peter  L[redacted]Director of Client Services[redacted]Description: front_logo