Cash Money Reviews (14)
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Address: 400 Carlingview Dr, Etobicoke, Ontario, Canada, M9W 5X9
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Cash money has ruined my life. I been forced to take out numerous loans to survive after just one payday loan. The aggressively advertise which causes a sence of need . My financial situation will never be fixed because of the *** lending tactics cash money uses
I have reached out to Collections Department, Store Manager, Compliance Officer and my Regional DirectorI can see that the customers information has been removed from our system, blocked from calling her and notes are left to never call under any circumstanceHowever we are required by Federal Government to keep her fileI apologize this took a little while I just wanted to ensure that all parties above were aware of the situationI myself did not call the customer due to the account being blocked for informationPlease let her know that we apologize for the inconvenience it may have caused
Initial Business Response / [redacted] (1000, 8, 2016/01/21) */ Client's number has been removed
I recently reached out to a credit counseling society to help get my finances in order. I had a payday loan with cash money. I needed to stop the payments on my payday loan so the credit counselor could pay them. After telling them in person, calling several times and even after the counselor gave them the forms to fill out to get their money, they refused to listen, fill out the forms and stop payments. They did unscheduled withdrawals from my account which resulted in over $500 in NSF fees. They take my credit counseling account number, then do nothing.
I would like them to follow through with my credit counselor and refund me for the NSF charges and stop payment charges that I have had to pay.
According to our records, a payday loan was provided to the complainant on February 28, 2019. Unbeknownst to Cash Money, the complainant had entered into a debt management agreement on February 11, 2019. It was not until contact was made with the complainant on March 24th as a result of a loan payment that was returned as 'stop payment' that we were informed that the complainant was in a debt management program, and that we would be provided with the contact details to confirm the following day. No return call was received, and as a result we continued with repayment attempts per the Loan Agreement/Pre-Authorized Debit Agreement. The final payment attempt was April 12, 2019 which was also returned as stop payment. We received a communication from the debt management company on April 19, 2019, and have now flagged the account appropriately. We are of the opinion that:
Cash Money was not irresponsible in its attempt to recover the loan payments as per the contract
Until confirmation received from the debt management agency and the offer accepted by Cash Money, loan repayment per the contract would suffice
The complainant by signing a debt management agreement on February 11th demonstrating insolvency at that point (even with an effective date deferral) should have been advised by the debt management agency not to incur any further debt. The loan was taken on February 28th.
Cash Money acted appropriately in its attempt to recover the debt as per the contract should not be responsible for any claim on bank charges that the client has alleged.
I have been a victim of *** from this company - they were a victim as well but their business could have avoided all of this with due diligence and from conducting their job in a ethical manner
Cash Money - has a online form that you apparently can fill out to receive a payday loan - someone did this using my name, and my birth date. According to the police (as I filed a police report and there was a investigation- let me know if you would like the file number) the person also inserted the WRONG mailing address, WRONG drivers license number and WRONG spelling of my city - however Cash Money still took the liberty to go onto *** (where my personal credit information is supposed to be carefully watched with very specific rules and regulations to obtain information) and approved the credit for this individual using ONLY my name and birth date (which can be obtained for anyone, anywhere basically!)
Cash Money should be penalized for this***! They SHOULD NOT be allowed to access my information based on ONLY my name and birth date - they had more information in this application that was not even close to confirming the identify of the person applying.
*** It is not fair that this company who is supposed to be a company with access to credit report to act in such a negligent way and that they have access to such private and confidential information when they obviously do not care about *** or quite frankly the rules and regulations that they are supposed to adhering to.
I want to ensure that this is taken off my credit report and I would like some type of recourse for this company to abide by the strict rules put in place to be able to look into someone's credit information There must be more rules in place for a company like this to look into someone's credit without thoroughly confirming the person submitting a request for a loan via online form The only correct information that cash money had was my name and birthdate There was no other correct information-if someone can borrow money online thru a company like this with only a name and birthdate..... we are all in a lot of trouble I firmly believe that Cash Money has an obligation to verify this information prior to looking into my credit I personally would like stiffer rules for them to abide by Or their privilege of accessing people private credit information should be revoked My file # at Cash Money Fraud is *** My police report # is *** I also have a case# for *** if you are need of that - dont want to give out too much info over emails
Our *** specialists have requested that the inquiry be removed from the consumer's credit report (April 16, 2019). It can take up to 45 days for the correction to be made.
We have also forgone our usual procedures, and fast tracked the resolution of this matter (i.e. debt absolution).
Cash Money is continually striving to improve its online security procedures to prevent abuse of it online lending platform.
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't believe that this company should be allowed to access any personal and confidential credit files any longer due to their fraudulent actions and should be slapped with a major fine for not following proper procedures when dealing with peoples private and confidential information
***
I did not ask for this nor did I do anything at all to have to put up with the time it has taken me personally to make sure this has been rectified-***
Should not be able to borrow money online without proper identification or without the company who has the authority to access my private and confidential information to act responsible and uphold the *** principles they are supposed to uphold
There definitely should be some recourse to this company so they change their business practices
I applied for a Line of Credit through Cash Money, and after being approved, and PRIOR to signing any documents.. I asked the customer service representative to explain the interest charges, payments, and everything to me before I sign. After receiving the misleading explanation, I signed and accepted the offer. I was told that I was paying 3.9% interest per month, but not 3.9% of the entire amount, when the customer service representative calculated it for me, it was not the same numbers. She also signed me up for an Insurance Coverage, which I had no idea about, as well as did not mention that my bi-weekly payments only had 1% going to the principle. I have been paying for 7 months, $330 a month, and only $275 has gone towards the principle.. the rest? Interest and Insurance coverage! I would have never accepted this offer as I was not desperate, and would have never agreed to this amount of interest and do not recall being explained the insurance coverage. After multiple phone calls with *** who is the District Manager, she told me that I would "definitely" receive a refund because they did not explain the insurance coverage to me. After the weekend, she calls me back to tell me that "we are unable to do anything for you". They are giving misleading information to clients, making them believe the interest is low, and putting people in crazy amount of debt. How can someone pay this off with 1% only going to principle? No one is willing to help, ***. If I was explained the interest and insurance correctly, I would have never accepted it. The assistant manager at this location even does not know how to calculate the interest. Her response was " I don't know how they calculate interest". ***
Product_Or_Service: Line of Credit
I would like a full refund of the insurance coverage, as well as adjustment to interest. I have kindly spoken to the district manager and I am disappointed to hear that nothing can be done on my case, even though I did my best as a customer to ask all the questions necessary to avoid anything like this.
A review of the Personal Loan Agreement, entered into on July 18, 2018 fully discloses the breakdown of the minimum payments (i.e. daily interest accrued during the statement period, and the percentage of the payment that is applied to principal). The interest rate we charge on our lines of credit is also disclosed on the first page of the Personal Loan Agreement as is the cost of the optional Loan Protection Plan (as a percentage of the minimum payment amount). Cash Money also sends regular statements to its customers detailing the amount of interest accrued during the statement period, the amount of the optional Loan Protection Plan premium for the statement period, opening and closing balances, current payment due and previous payment made.
Further, a customer has the ability to cancel their optional Loan Protection Plan at any time, which is disclosed in the first paragraph of the customer's optional Loan Protection Plan Enrollment Application as well as within the terms and conditions of the Personal Loan Agreement. Moreover, the Personal Loan Agreement describes in detail how the optional Loan Protection Plan premiums are calculated.
We note from our records that this customer's Loan Protection Plan was cancelled on January 23, 2019 - the same day that the customer's concerns were first expressed to our Customer Service Representatives, and no further premiums have been collected. This customer was enrolled in the Loan Protection Plan from July 18, 2018 through January 22, 2019 - a full six (6) months before requesting cancellation, and prior to January 23, 2019, did not express any concerns or dissatisfaction with the Loan Protection Plan coverage.
(The consumer indicated he/she DID NOT accept the response from the business.)
I understand that the rates have been outlined in the agreement, but prior to signing the agreement, I had asked the customer service representative at that location to provide me with detailed description of what the rates mean, and she explained it completely different than what it was (which I found out after my call in January).
Prior to signing anything, I had the right to ask for more information so that I can understand what it is I am signing, but if the information is given to me incorrectly BY the person who works there.. what else was I supposed to do as a customer?
I feel like I did everything right as a customer to avoid anything like this. Also, I never received a statement from Cashmoney (through email OR mail), until after I made the complaint. I have a full-time job that is secure, I would have never signed up for the protection plan, why give $100 a month for this plan? That is completely unfair. Even after I went to the Cashmoney location to express my concern, the assistant manager on site was ALSO unable to explain the fees to me.. at the end of our conversation, I told her that her explanation is not clear, she even said "I'm not sure how they calculated", stating that she did not know how to calculate the interest rates for me, to the point where she had to call the head office for clarification.
I dont understand how they are allowed to work when they don't know how to explain the fees? And then the customer ends up literally paying for it.. it is now just an argument of my word against theirs, it is completely unfair. I would have never signed up for this knowing that all of my payments have been going to interest and loan protection plan past few months.. I could have paid it off completely. I need more then that response that they have given me.
I have reached out to Collections Department, Store Manager, Compliance Officer and my Regional DirectorI can see that the customers information has been removed from our system, blocked from calling her and notes are left to never call under any circumstanceHowever we are required by Federal
Government to keep her file.? I apologize this took a little while I just wanted to ensure that all parties above ? were aware of the situation.? I myself did not call the customer due to the account being blocked for informationPlease let her know that we apologize for the inconvenience it may have caused.?
collections supervisor dishoured a agreement with myself and the company. I called and arrange a payment plan of $50 a week
I lost my job and defaulted on my loan *** personally took it apon her self to dishour a payment plan made with myself and one of cash money employees. I was willing to pay $50 a week for four weeks and then call back after the four weeks to discuss further payments plan. *** took it apon her self to dis hour that agreement with out a agreement between two parties. I wanted to pay my loan of the best I can but *** refuses to help customers in any way.
Stop sending my account to collections as I tried to make a payment plan and was told over the phone A plan was made. A fair payment plan of 50$ a week . As Well a written apology from ***.
I have reached out to Collections Department, Store Manager, Compliance Officer and my Regional Director. I can see that the customers information has been removed from our system, blocked from calling her and notes are left to never call under any circumstance. However we are required by Federal...
Government to keep her file. I apologize this took a little while I just wanted to ensure that all parties above were aware of the situation. I myself did not call the customer due to the account being blocked for information. Please let her know that we apologize for the inconvenience it may have caused.
Initial Business Response /* (1000, 8, 2016/01/21) */
Client's number has been removed
When I got the loan from Cashmoney,CA I know about the 46.9 percent what I didnt know about is the daily interest on the loan also.I also found out that they do not report the loan to *** or ***,because when I went to my bank there is nothing on my credit report about the loan that I even got it or paid on it for 10 months.
Product_Or_Service: loan
Account_Number:
Correction to a credit report Please have this corrected because what is the since of buildind your credit if its not being reported.
Although we seek and receive consumer consent to obtain credit information during underwriting of the loan, we do not report loan performance to either *** or *** as requested by the consumer; specifically, Cash Money is not contractually or legally obligated to report loan performance with respect to any of its credit products. Cash Money does not represent or advertise that any of its credit products will build or re-build credit. With respect to the imposition of daily interest, the terms and conditions of his loan were clearly set forth at the time of loan origination. Additionally, Cash Money advertises a toll-free Customer Service telephone number that customers may call with any questions or concerns about the terms of their loan.
Hi...I'm filing a complaint against Cash Money at *** and also what seems to be The Recovery Team (***) ***
I borrowed money from them in November 2017 and before it was due in December I went in to explain that I had to stop borrowing and couldn't pay all back at once BUT was more then willing to pay $50-$100 on the days I always paid which was once a month...now I physically went into the *** location and the young girl who severed me couldn't or didn't really know what to do so the gentleman who I've dealt with many times before came over and I explained I could no longer pay all at once but was more then willing to make once a month monthly payments of $50-$100 depending on the month... he informed me that they could not do that that they would take it out of my account anyway so I said the money isn't going to be there and to avoid NSF fees I'm trying to set something up with you before this happens because if you try to take this out when I've told you it won't be there I will have to pay fees that I can't afford and then I can't pay you...he told me there was absolutely NOTHING he could do I would actually have to wait till it went to collections...I was so shocked here I am trying to avoid this scenario and they didn't/don't care then he said the best I can do is change the date a week away...I looked at him and said why would you do this the money won't be there (btw I did make a small payment that day when I was there) then it's going to bounce and I'm going to be out $50 for being NSF and once again said if that happens then I can't pay you needless to say they changed the date without my permission and he told me I'd have to phone the *** number so I did the minute I got home and what a joke cause all I got from them was they couldn't do anything either and I'd have to go back to the store needless to say I was pissed...so I went back and forth 3 times to each one the store and the Toronto number ughhh who says NO to you trying to pay them then the store itself sends me an email stating that I changed the date of my payment and the payment would be coming out on this specific date I was floored as I hadn't talked to them saying anything of the sorts I did NOT give any permission to change anything so I called and got this women who I said I didn't call you guys and change anything your *** and making this up and I will get a lawyer as this is *** needless to say the call didn't end well...I might add that when I went back and forth between these two numbers/company all I got was the same from both telling me they can't do anything the other has to do it...well between all the *** emails and these guys saying I'm saying /changing things when I'm not I was fed up ALL I've been trying to do is ge them to let me come in once a month to pay them and they don't care THEN today I recieved yet another email saying I owed,well after the last calls I was not happy and felt for the guy who answered as I was upset but his cocky rude laughing at me attitude just made it worse and I was not a nice person...I told him I was sick of calling and trying to fix this and all I wanted to do was pay but could only pay once a month he then informed me that I had NEVER called there before and spoke to anyone that I was ***, Ive NVR felt so humiliated...these people lie and make up anything, not only did he laugh at me he also said he would not except $50 a month he would only except anything over $100 because 8 months was to long to pay so not only did he reject a payment plan but he made me feel humiliated, laughs at me and basically calls me ***...then when I said do you really think I would be this upset if I hadn't called so many times , he was rude and said yes yes I think you would be this upset and laughs again...needless to say hung up I do not need to take this abuse or be humiliated
I wish to be able to pay them $50 a month as I originally offered...I'm not willing to pay any nsf fees due to the fact I have been trying and trying to resolve this so all I owe is $400...as for this gentleman at the recovery team I want an apology for his rudeness today it was unexceptable and extremely bad customer service on his part when someone is trying so hard to make a payment you don't lie nor laugh at a person people are having a hard enough time in this life and at 46 I don't deserve this attitude
After reviewing the call recording from January 5, the Recovery Officer acted in accordance with Cash Money's Fair Treatment guideline. The mentioned Recovery Officer remained composed, while the customer became verbally abusive using profanities throughout the conversation before disconnecting. Without any admission of guilt, and with compassion, Cash Money will accept the customer's proposed terms of $50.00 a month until the account is paid in full. The customer is to provide her proposed payment details by January 18, with the first payment commencing in January.
(The consumer indicated he/she DID NOT accept the response from the business.)
I accept paying the $50 a month when I get my pay which is the 20/21 of the month which is when I always paid...so Jan 21...Feb 21 etc payments will be made as I don't get paid till what is mentioned above...as for the call you people have ***d I called as I stated many times to get this sorted and went to the location but you people do absolutely nothing and treat people with NO respect as I said you *** about people not calling and *** about saying one changed the date of something when they didn't ... to try and get this resolved has been ludicrous and to have to come to the Revdex.com because your man was rude ... A simple request that I asked on Dec. 13/2017 was to do this payment and got nothing but back and forth bull from this company then having your man laugh at me in regards to my payment like I'm some sort of pathetic person because I can't pay more is disturbing to say the least...as I said I will make payment in between the 20/21 of $50.00 till the $400.00 I'd paid I'm not paying more then that and I'm told there is about $40/50 because they decided to take it out of my account on the 29th of Dec which was never agreed upon and considering I already had to pay my bank $50 I'm not willing to pay for their mistake so I can't accept till I know it's ONLY $400 I'm paying back...Thank you
Regarding Phone Call on October 26, 2017 at 11:44 a.m.
I was trying to be courteous in making repayment arrangements. The woman who contacted me regarding a repayment was extremely rude. I was not trying to avoid making a payment or refusing to make a payment. I was trying to explain my situation and attempting to make payment arrangements.
I am a professional woman who has faced some hard times in the last few months and I am trying to make repayment arrangements. Rather than accommodating my request, this woman immediately refused to listen and threatened to escalate the matter to legal. I do believe this woman should be reprimanded since she became irate with me when I was simply trying to make arrangements.
I have been a loyal customer for over a year and a half. Your company has made a great deal of money (thousands of dollars) from my patronage. I am extremely upset that I have been treated in this manner. My file has been escalated to the legal department and I do not appreciate this type of treatment at all!!
Subsequently, I have made payment arrangements that I plan to uphold. The gentleman I spoke with was extremely courteous and understanding. He did take the time to advise me of my options which made sense to me when he explained them.
I would appreciate a call back and some type of apology. People should be treated like human beings and not in such inhumane ways. We have feelings, we are not just cash dispensers. I would also like my file to be removed from the legal department.
After reviewing the calls, the behaviour of the Cash Money employee is not consistent with our Customer Treatment guideline. While this remains true, the complainant has not maintained any of their arrangements and the account remains delinquent for the full amount. With consideration of the complainant's current hardship, the account will be removed from the legal status for a period not greater than 30 days pending the complainants response for resolution.
(The consumer indicated he/she DID NOT accept the response from the business.)
The agreement that was made via telephone was that a withdrawal was to be made from my account on 2 separate dates. This was not done. Therefore, they (Cash Money) did not hold up their end of the agreement. Further arrangements will be made for payments. However, I would suggest that they review their recorder telephone conversation as the agreement was not upheld on their part (Cash Money).
Cash Money has reviewed the call recording, the payment arrangement was not through pre-authorized withdraws. As indicated in our originally response, The customer's account still remains outstanding and at this time has not advised Cash Money when the account will be paid. The account has been removed from Collections until December 15, Ms. can call my office directly to review her account.
Scott ***. ***,
Director of Account Recovery
Tel:
On Jan 24th 2017 I was approved for Loan for 4000 by Cash money. The only document I got on Jan 24th was an email saying my loan was approved, then on Jan 25th the money was sent. At NO TIME did I approve loan protection or authorize it to be added to my loan. They just slammed it onto my account without my knowledge or requesting it, I never signed anything with the loan company or their insurance provider. The charges for this have now been 50.92 every two weeks for the past 10 months (1018.40).
I have asked them to remove it (which they have now complied), and now I am wanting the last 10 months of the fees they charged me without authorization to be reimbursed (1018.40).
Refund I have asked them to remove it (which they have now complied), and now I am wanting the last 10 months of the fees they charged me without authorization to be reimbursed (1018.40).
When applying for a loan online, during the application process, applicants are presented with a screen detailing the benefits of enrolling in a loan protection plan. There is a check box on this screen that states, " Yes, I would like to apply for optional loan protection for my loan". This box is NOT pre-checked.
The applicant must take affirmative action to enroll in the loan protection insurance program, i.e., the applicant must check the box electing the optional insurance. If the box is not checked off by the applicant, the loan cannot be continued online and the applicant is presented with a screen instructing the applicant to our Call Centre to proceed with the loan application WITHOUT loan protection.
If a borrower does check the box during the online application, and are approved for a loan, they will be presented with their loan protection enrollment form which needs to be electronically signed (initialed), in addition to their other loan documents. The enrollment form may be printed and/or saved by the applicant.
Our records indicate that no call was received by our Call Centre during this loan application, and that the loan was processed completely online, requiring the two aforementioned actions (checking the box indicating a desire to enroll in the loan protection plan, and signing the enrollment form).
(The consumer indicated he/she did not accept the response from the business.)
I do not accept their response. I have gone through the signup procedure step by step and there is nothing about signing up for loan protection anywhere, please see the attached images that go through the signup process from start to finish, in addition I have taken other loans with Cashmoney and never had loan protection added on to them during the exact same signup process.
Images of the signup process have been emailed to Revdex.com.
Regards.
A loan applicant MUST click on the check box marked, "Yes I would like to apply for optional loan protection on my loan" in order enroll (see page 2 of the "Received Business'Rebuttal Response" attachment dated December 8, 2017).
To restate from our response of December 5, 2017, if the box is not checked off by the applicant, the loan cannot be continued online and the applicant is presented with a screen instructing the applicant to our Call Centre to proceed with the loan application WITHOUT loan protection.
Upon making that call, the agent will complete the loan without the loan protection. The applicant will then be provided with their loan agreement for signing, as well as a form indicating that the Loan Protection was declined.
I have seen cashmoney's latest response, and I can assert 100% I have never signed up to any loan protection on that loan or any of my other loans, I have never even seen those other pages they forwarded in their latest response before. I want them to forward all copies of my previous loans and this loan showing me where I signed up for the loan protection.