Cash Now Taxes

They are all liarsThey do not disclose the full amount that will be charged during a prefundMs.Ann she says she is the manager at Cash Now on Germantown PkwyWhen I asked why wasn't it communicated all fees associated with filing with them she says it must've been a miscommunication between me and the Caucasian lady that works there who son was entered in a [redacted] modeling competition and who goes to [redacted] and that his teacher also keeps him on the weekend....So in the mist of all this info I would neglect to remember or hear her tell me fees associated with my acct that will be taken outThis is very unprofessional on their part just to make some moneyWhen I asked her what would I be charged I was told$ for $prefund and if the extra loads then an additional $will be chargedThe fees if you decide to do business with this company will be $to file $$and an additional $I would not recommend this company to anyone not even a dogThey need to be investigated and also hire people with integrityAlso if you call and ask for the persons name you are currently speaking with they will ask you your name before answering your questionI've never experienced such a shady group of peopleI will also be reaching out to get in contact with a district or regional manager

Absolute wo**t experience I have ever had with any business The most unprofessional group of people I have ever dealt with I originaly went in for a small payday loan because I had been sick the previouus week and fell a little short on my billsShe talked me into doing a percent interest loan advance on my tax return Although I didnt need that much money at the time it sounded like a better option than a payday loan with their high interest ratesShe made me believe that I would get the advance that daySo I gave her my last paystub and she informed that I would receive a phone call in a couple days regarding my advanceI had to call them after a week of waiting to find out that I hadnt been approvedThey told me I would receive a letter from the i** stating the reasonThat was jan today is feb 19th and I have yet to receive anything from i**I then told them ok well im going to do my taxes elsewhere, she then tells me I cant that they have already submitted my information and that I would have to pay dolla** for their serviceMind you my taxes are as simple as they come a 1040ez no dependants no write offs, nothingI have never paid more than or bucks for my taxes to be done I dont owe the i** anything so theres no reason why I shouldnt have gotten the advanceThey never told me that there was even a chance of me not getting the advance and she definitely didnt tell me that I would still have to do my taxes after the advance was denied and that they would charge me bucks for it!! This has been the wo**t experience I have ever had doing my taxesEverybody thT works here is extremely rude and unprofessionalI actually had one of the women scream in my ear while I was on the phone with her inquiring about my refundSounded like she was watching jerry s*** or something, I said did you seriously just scream in my ear and her reply was and I quote "ooh im sorry I forgot I was on the phone" truly mind bogglingThese people are scaming people left and right im amazed that they are still in business because I can say without a doubt it is going to be my fi**t and last time I ever do business with these is

They are all liarsThey do not disclose the full amount that will be charged during a prefundMs.Ann she says she is the manager at Cash Now on Germantown PkwyWhen I asked why wasn't it communicated all fees associated with filing with them she says it must've been a miscommunication between me and the Caucasian lady that works there who son was entered in a *** modeling competition and who goes to *** and that his teacher also keeps him on the weekend....So in the mist of all this info I would neglect to remember or hear her tell me fees associated with my acct that will be taken outThis is very unprofessional on their part just to make some moneyWhen I asked her what would I be charged I was told$ for $prefund and if the extra loads then an additional $will be chargedThe fees if you decide to do business with this company will be $to file $$and an additional $I would not recommend this company to anyone not even a dogThey need to be investigated and also hire people with integrityAlso if you call and ask for the persons name you are currently speaking with they will ask you your name before answering your questionI've never experienced such a shady group of peopleI will also be reaching out to get in contact with a district or regional manager

Multiple errors were made on my tax return and the company is not taking responsibility for their negligence
I used this company on Getwell in Memphis,TN last year to file my taxes because they do the Christmas loans and tax loans, so I used them again this year because last year everything went "ok"I normally use a individual tax preparer but she doesn't do the tax loans so I decided to go to this companyLast year I had dependents but this year I removed a dependent and did new paperworkThis company neglected to remove the dependent, they still filed the dependent on my taxes even when I asked them not to and even after I've dod updated paperwork that don't have this dependent on thereThey didn't go by any paperwork or what I told them they strictly did what they wanted to doI wouldn't recommend this company to anyoneIt took week for their corporate office from Louisville,KY to reach out to me to try and resolve a solutionI requested to have my filing fee back beca

This company is bad business tax preparer did not file my information right therefore had to file an amendment they say they filed an amendment it has been 3 weeks IRS says that my amended return has not been filed they kept my information im thinking everything went well and from my understanding when do the tax prepare send your amended return I thought individual is suppose to mail it not tax preparer. It has been 3 weeks and nothingDesired SettlementDo not attempt to file amendment on my behalf I have already sent my amendend return in dont need your business at all shred all of my information will not file with your company ever again!!!! Business Response Cash Now Taxes1605 GetwellMemphis, TN XXXXX Re case #XXXXXXXXXDear Revdex.com [redacted]We file [redacted] amendment Tax return on 2-14-14 the same day she sign her papers on the Return she sign and received a copy it state (note. Allow 8-12 weeks to Process)We also inform her she can track her amended Return by going to IRS wedsite to IRS.gov/where my amended Return I have included a copy of tha website page on it the IRS tell you they have extended the normal 8-12 weeks Processing time to 16 week. This out of my control. I apologize for any inconvenience this may cause. Cash Now Taxes have done everything correctly and timely for [redacted] We sent her 1040x (Amended Tax Return ) certified mail with Proof of Receipt. If ther is anything else we can do please call us. Thanks for allowing us to response.Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I did not sign my paperwork on the 14th it was the 3rd of February and I have documentation to prove I am going to contact irs to tell them do not accept amended return from cash now taxes because I have already sent an amendment form I do not want to deal with this company at all and like I said shred all of my documentation because I will never file there again.Final Business Response The company position remains the same.

Complaint[redacted] at [redacted] XXXXXXXXXX, filed my taxes electronically on 1-14-15. I was told that my income tax check would be directly deposited into my checking account. I waited and kept checking my account account. I moved from [redacted] to [redacted] on 1/31/15.I was called by [redacted] on 2/4/15 telling me they were waiting on my 1098T from a school and once they got that then my check was there and ready to be picked up. I told her that I would email my 1098T and I would need my check mailed to me. [redacted] or the manager [redacted] could not tell me why I didn't get the direct deposit but I was later told it was because they did not have my W2 or my 1098T in my file. My taxes were processed with my last paycheck stub and it had to be amended because the information was wrong. I was told that my check was mailed out to me on 2/4/15 it is 2/14/15 and I still don't have my check. I have made several calls and sent several emails to [redacted] and I keep getting the run around. I was even told by [redacted] that he could have a check to me by the 19th of Feb. If I was called when the check was printed on Jan 29th I could have picked my check up in person. This company has lask of respect for it's customers and charge crazy fees.Desired SettlementI want my check over night to me asap.and refunded my fees. I hope the amended taxes were done correct by [redacted] and mailed off as promised. I have all emails and voicemails.Business Response Thanks for the opportunity to respond to Mrs.[redacted] complaint. Comments about our good or not so good give us opportunity to improve our services.We filed Mrs.[redacted] taxes with the information she gave us at her request.Her refund would not go direct deposit because the account # she provide wouldn't take the wire transfer and this can happen for several reason (account# wrong,account closed, routing# wrong etc.)This is not uncommon with refund checks,this keeps the money from going into the wrong account(causing a bigger problem)the bank turn it into a check, we have no control over this.Mrs [redacted] moved two week after filing her taxes we mail her refund check to the address she gave us and it came back to us unable to deliver/wrong address.Mrs [redacted] call our tax bank directly and they sent her the check directly,she call us back asking if we could reprint & resend her check because she still haven't received it. at that point it in the tax banks hand. We did everything in powers to get Mrs [redacted] her refund ck.to her asap. We file Mrs [redacted] taxes last year she was well aware of our fees, they been the same the last six years. Our company know how important and understand that our client want and need there tax refund as fast as possible.that the reason our company does thousand of return and continue to grow each year. Mrs [redacted] did received her refund.We did every thing as should be done with the information giving by Mrs [redacted] and we continue to thanks her for her business. we have the return check and envelop if you need copy. ThanksConsumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I called the bank and was told that [redacted] never requested my check to be direct deposited. It was requested as a paper check only she lied about that. I have the paperwork and you can call their bank to prove it at XXX-XXX-XXXX. I filed my taxes on Jan 14th, they received my check in their office in their office on 1/24/15 I was not called to be made aware of it arriving. I continued to keep calling my back for the direct deposit. I moved from [redacted] on 1/31/15 (I have proof of that as well because I was still working up until the morning of my departure). I received a call from [redacted] on 2/4/155 requesting my original W-2 and 1098-T from school.She stated that they have my check in office but can't release it until they receive those two documents. I still have that voicemail as proof if you need that information as well. I emailed her and faxed the same day (2/4/15) including the new address for my check to be mailed. She advised me that [redacted] was running late that day but she would give her the information once she got in. [redacted] never made it in that day unless her co-workers lied because I called three more time s after that to confirm that my check was put in the mail that day. I sent several emails to provide a solid defense. Please request a copy of the check mailed back to them because the address zip code was wrote incorrect that's why it came back.They took a picture and sent it to me. They all lie so well including the manager [redacted]. They may have figured out a way to change that misinformation on the returned check by now but I am glad they sent me a picture through text messaging. [redacted] entered in the system the wrong wage amount which caused my taxes to be amended. I spoke with her 2/11/15 and she was still aware that I had not received the first check yet, but this check would be coming directly from the IRS so I wanted to go ahead and get this process. She completed the updated information and I was told that I would be getting $1,200 back from the IRS and she was processing it that day. I sent her an email just to recap our conversation because b she had already screwed me over the first check in so many ways. She called me two weeks later to tell me that she HAD NOT processed the paperwork and that she needed me to sign them before she could send them.I am not the only person that they have messed up with the direct deposit situation and the only reason why they do it is they process things off your last checks tub instead of the W-2, so they hold your check until they can get it to cover them. In my case she had my wages off and I was owed more money once I noticed that error. She didn't call me to tell me that the information didn't match, I called her. Two of my co-workers went through b the same thing regarding the direct deposit but they live local and was able to pick their checks up.I have text messages from them to confirm that as well. If you need names and phones numbers please let me know. I am still waiting on my amended check if that was ever processed. [redacted] told me that her dad was sick in the hospital, she should have took off work and maybe things wouldn't be so messed up regarding refunds. I can fax you any information needed please let me know if you need to call their bank I can provide you with the information to do so. ThanksFinal Business Response