Cash Plus Pawn

As he stated in his complaint, [redacted] did come into the store on November 16, and redeemed four items that he had pawned He did not pay on the iPad, as he stated, and it was forfeited from pawn and was later sold [redacted] sates that he “was not told about” the iPad I believe [redacted] is inferring that we should be able to read his mind and tell him which items to redeem and which not to redeem [redacted] has been pawning items here for over ten years So he is well aware of how a pawn transaction works He had numerous items in pawn at that time and still has several items in pawn He is given pawn tickets for each and every transaction which clearly show the date each item is due We are not required to notify him when a pawn is due HE is responsible for keeping up with his pawns On the day in question, the employee followed the instructions of [redacted] and redeemed the items he requested The employee did not attempt to deceive [redacted] about the iPad In fact, it is not unusual for him to “pick and choose” which items to redeem and which items he would leave Over 46% of all items [redacted] pawns are forfeited, so it would not be unusual for him to pick up some items and leave others As a matter of fact, the iPad in question was due to be pulled from pawn on November 1, and was not pulled until November 17, Since [redacted] had been in the day before and had not redeemed it, the manager assumed he did not want it, pulled it from pawn and it was later sold We did not attempt to hide anything from [redacted] In fact, we were attempting to give him better customer service by not forfeiting all of his items on November 1, As I stated above, we cannot read customers minds We do not attempt to “hide” items from customers It is their responsibility to keep track of when items are due We cannot guess which items they may or may not want to redeem We followed the rules for pawnshops set by The State of Texas and enforced by the Office of The Consumer Credit Commissioner and [redacted] should contact The Commissioner’s office if he would like to pursue this matter further I encourage him to contact them But, I can assure you and [redacted] they will rule in our favor as we have done nothing wrongRegards, Richard Payne President

As he stated in his complaint, [redacted] did come into the store on November 16, and redeemed four items that he had pawnedHe did not pay on the iPad, as he stated, and it was forfeited from pawn and was later sold [redacted] sates that he "was not told about" the iPadi believe [redacted] is inferring that we should be able to read his mind and tell him which items to redeem and which not to redeem [redacted] has been pawning items here for over ten yearsSo he is well aware of how a pawn transaction worksHe had numerous items in pawn at that time and still has several items in pawnHe is given pawn tickets for each and every transaction which clearly show the date each item is dueWe are not required to notify him when a pawn is dueHE is responsible for keeping up with his pawnsOn the day in question, the employee followed the instructions of [redacted] and redeemed the items he requestedThe employee did not attempt to deceive [redacted] about the iPadIn fact, it is not unusual for him to "pick and choose" which items to redeem and which items he would leaveOver 46% of all items [redacted] pawns are forfeited, so it would not be unusual for him to pick up some items and leave othersAs a matter of fact, the iPad in question was due to be pulled from pawn on November 1, and was not pulled until November 17, Since [redacted] had been in the day before and had not redeemed it, the manager assumed he did not want it, pulled it from pawn and it was later soldWe did not attempt to hide anything from [redacted] In fact, we were attempting to give him better customer service by not forfeiting all of his items on November 1, As I stated above, we cannot read customers mindsWe do not attempt to "hide" items from customersIt is their responsibility to keep track of when items are dueWe cannot guess which items they may or may not want to redeemWe followed the rules for pawnshops set by The State of Texas and enforced by the Office of The Consumer Credit Commissioner and [redacted] should contact The Commissioner's office if he would like to pursue this matter furtheri encourage him to contact themBut, I can assure you and [redacted] they will rule in our favor as we have done nothing wrongRegards,Richard PaynePresident

Complaint: ***
I am rejecting this response because the business' reply stated that I had paid for the Ipad however I never said that
What I stated was when I came in on the 16th and asked what items I needed to pay on that were behind, I was told a phone, a tablet, a drill and a welding helmet there was no mention of an Ipad
I had to ask what items were behind because I had forgot my ticket at home
I redeemed the phone, the tablet and the drill, the welding helmet I placed back in pawn
The proof of asking what items were due or needed to be paid on is shown by me picking up the above mentioned items and having to ask about items that needed to be paid on because I didn't have my ticket
Without going behind the counter and looking at the computer screen myself, I cant be more specific than asking what items needed to be paid onThat is not requesting the business read my mind
The business owner states that "As a matter of fact, the iPad in question was due to be pulled from pawn on November 1, and was not pulled until November 17, 2017."
It doesn't make much sense for me to come in on November 16th ask about items that are behind, pay on those items, pick those items up and not pay on another item that was behind
Regards,
*** ***

As he stated in his complaint, [redacted] did come into the store on November 16, 2017 and redeemed four items that he had pawned. He did not pay on the iPad, as he stated, and it was forfeited from pawn and was later sold. [redacted] sates that he "was not told about" the iPad. I believe [redacted] is inferring that we should be able to read his mind and tell him which items to redeem and which not to redeem. [redacted] has been pawning items here for over ten years. So he is well aware of how a pawn transaction works. He had numerous items in pawn at that time and still has several items in pawn. He is given pawn tickets for each and every transaction which clearly show the date each item is due. We are not required to notify him when a pawn is due. HE is responsible for keeping up with his pawns. On the day in question, the employee followed the instructions of [redacted] and redeemed the items he requested. The employee did not attempt to deceive [redacted] about the iPad. In fact, it is not unusual for him to "pick and choose" which items to redeem and which items he would leave. Over 46% of all items [redacted] pawns are forfeited, so it would not be unusual for him to pick up some items and leave others. As a matter of fact, the iPad in question was due to be pulled from pawn on November 1, 2017 and was not pulled until November 17, 2017. Since [redacted] had been in the day before and had not redeemed it, the manager assumed he did not want it, pulled it from pawn and it was later sold. We did not attempt to hide anything from [redacted]. In fact, we were attempting to give him better customer service by not forfeiting all of his items on November 1, 2017. As I stated above, we cannot read customers minds. We do not attempt to "hide" items from customers. It is their responsibility to keep track of when items are due. We cannot guess which items they may or may not want to redeem. We followed the rules for pawnshops set by The State of Texas and enforced by the Office of The Consumer Credit Commissioner and [redacted] should contact The Commissioner's office if he would like to pursue this matter further. I encourage him to contact them. But, I can assure you and [redacted] they will rule in our favor as we have done nothing wrong. Regards,Richard PaynePresident

As he stated in his complaint, [redacted] did come into the store on November 16, 2017 and redeemed four items that he had pawned.  He did not pay on the iPad, as he stated, and it was forfeited from pawn and was later sold.  [redacted] sates that he “was not told about” the iPad.  I...

believe [redacted] is inferring that we should be able to read his mind and tell him which items to redeem and which not to redeem.  [redacted] has been pawning items here for over ten years.  So he is well aware of how a pawn transaction works.  He had numerous items in pawn at that time and still has several items in pawn.  He is given pawn tickets for each and every transaction which clearly show the date each item is due.  We are not required to notify him when a pawn is due.  HE is responsible for keeping up with his pawns.   On the day in question, the employee followed the instructions of [redacted] and redeemed the items he requested.  The employee did not attempt to deceive [redacted] about the iPad.  In fact, it is not unusual for him to “pick and choose” which items to redeem and which items he would leave.  Over 46% of all items [redacted] pawns are forfeited, so it would not be unusual for him to pick up some items and leave others.  As a matter of fact, the iPad in question was due to be pulled from pawn on November 1, 2017 and was not pulled until November 17, 2017.  Since [redacted] had been in the day before and had not redeemed it, the manager assumed he did not want it, pulled it from pawn and it was later sold.  We did not attempt to hide anything from [redacted].  In fact, we were attempting to give him better customer service by not forfeiting all of his items on November 1, 2017.  As I stated above, we cannot read customers minds.  We do not attempt to “hide” items from customers.  It is their responsibility to keep track of when items are due.  We cannot guess which items they may or may not want to redeem.  We followed the rules for pawnshops set by The State of Texas and enforced by the Office of The Consumer Credit Commissioner and [redacted] should contact The Commissioner’s office if he would like to pursue this matter further.  I encourage him to contact them.  But, I can assure you and [redacted] they will rule in our favor as we have done nothing wrong. Regards, Richard Payne President

Complaint: [redacted]
I am rejecting this response because: as stated earlier I came in on the 16th and asked what items I needed to pay on. I did not have pawn tickets for anything. The clerk pulled up my account and told me a welding helmet, a phone, a tablet and a cordless drill but no mention of an Ipad. If the I pad would have been mentioned I would have paid on it just like I did the other four items.There was no mind reading going on because I asked for information and was told those four items but the Ipad was not included. You stated in an earlier response that the Ipad was actually pulled on the 17th, the day after I came in. I want to know why I was not told about the Ipad when the clerk told me about the phone, the drill, the welding helmet and the other tablet?I actually had 5 items that were behind, not only the 4 items that were mentioned to me. When a customer comes in and asks what items they need to pay on, the customer needs to know what items because you have a screen that shows all items that are behind on payment.  This was a simple mistake and the clerk overlooked the item when he told me about the other four items.All I ask is that you own up to the mistake and offer me a comperable Ipad for the same amount it would have cost me to redeem the Ipad in question.
Regards,
[redacted]