Cash

There was a discrepancy with the file setting which has been adjusted client was refund the funds accordingly As per email confirmation we have received from client the complaint would be removed Thank you

[redacted] is an existing client that applied for a loan on March 20th received at 4:14pm EDT the loan was however processed with in the next following business day as per noted some information was missing we cannot account for the delay if accurate information was not provided with the initial application her documents where sent to the client for prof reading and to confirm the client signed an electronic agreement and there after the funds where deposited directly in to her bank account on March 21st we have found however there was a discrepancy in the amount charged and the reason for this was the set up for a two pay roll period loan (clients payroll is biweekly) as per the initial due date picked by the system would have been March 24th but it was too close to the loan issued date this caused an error with the fees creating a payment of $ to confirm however thee debited amount from her account was declined Non Sufficient funds there fore not honored we did not successfully withdraw the error amount from her bank account this has caused an NSF from our end also however to resolve the issued we have adjusted the loan fee as it should have been from the start $and to better service the client we will be willing WAIVE the NSF charge for the returned payment and give the client another two weeks grace period to repay the loan amount due on her next payroll which is April 21st in the amount of $total payment for her $loan # [redacted] issued on March 21st

It seems there was an error with account settings because we offer loans across Canada and the USA there was an error with this client file which has not been rectified his account will be credited the overcharge of $Today October 16th 2015.We apologize for the inconvenience due to a technical difficulty

Client was sent confirmation of the receipt of payment a trace was conducted and the amount of $ has been completed in to the TD account provided by the client The amount in question has been deposited $the name however it is processed in numerical sequence perhaps for this reason the client did not realise it was from that refund but the amount is shown posted and traced by the bank as per this inquiry we have already sent the client a confirmation screen shot of this transaction he will need to revise his account once again